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Added 8 mins ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
…the maintenance management framework required for sustainable…
Added 8 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 8 mins ago
Crusher Operator - TBG Contracting
Amrize
Fort McMurray, AB
Perform various types of manual labor, including shoveling spillage, handling materials, tools, and equipment, to support crusher operations.
Added 8 mins ago
Marine Operations & Logistics Manager
Amrize
Coquitlam, BC
Join Amrize as a Marine Operations & Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 8 mins ago
Account Manager
Amrize
AB · Calgary, AB
…account holders, while also providing pricing, technical sales support, and day-to-day account management. This role is focused on driving growth of Ready Mix (RMX) business in Calgary by…
Added 8 mins ago
Environment Coordinator
Amrize
Coquitlam, BC
Support Amrize environment commitments by ensuring all operations comply with environmental laws, policies and procedures, and strive for continuous environmental improvement.
Added 8 mins ago
Industrial Millwright
Amrize
NS · Brookfield, Nova
…troubleshoots, repairs, and installs mechanical equipment to support safe, reliable, and efficient operation of the Brookfield Cement…
Added 8 mins ago
Sr Regional Health & Safety Manager
Amrize
Mississauga, ON
…the development of policy and programs to ensure efficient operations, maintaining adequate internal controls and ensuring the internal controls are adhered to and kept up to date. The Sr.…
Added 8 mins ago
Ready Mix Quality Control Technician
Amrize
Ottawa, ON
Provide technical product expertise to sales, dispatch and operations
Added 8 mins ago
Quarry Supervisor
Amrize
Saint-Constant, QC · St Constant, Queb
Monitor quarry operations to detect equipment malfunctions or abnormal situations and trigger appropriate corrective actions.
Added 24 mins ago
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Medical Intake Specialist (Spanish Fluency Required)
Indigo
Remote, Canada
- Up to $60,000 CAD / year
- Full-time
- Remote
The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care…
Added 24 mins ago
CC
Retail Assistant Store Manager
Canna Cabana
High River, AB
- Full-time
…store management team in supervising and facilitating the daily operations of the store according to set goals and business objectives. Daily operations include staff scheduling,…
Added 39 mins ago
AG
Warehouse Technician (General)
Avmax Group
Calgary, AB
- Full-time
Avmax is a diverse company offering every product and service related to aviation. We have locations, operations, and deployment worldwide.
Added 39 mins ago
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Healthcare Security Officer – Relocate to Powell River
Securiguard Services Ltd.
Powell River, BC
- Full-time
Securicare is seeking Healthcare Security Officer to support our healthcare security operations in Powell River within the Vancouver Coastal Health (VCH) portfolio.
Added 39 mins ago
LN
Box Office Supervisor
Live Nation Entertainment
Toronto, ON
- Part-time
Division: Ticketmaster NA – Support & Operations
Added 39 mins ago
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Journeyman Electrician
Thermon
Calgary, AB
- Full-time
…electrical drawings, schematics, and technical documentation to support the assembly, testing, and quality assurance of commercial and heat trace control panels. This role involves…
Added 39 mins ago
FA
Quality Assurance Specialist
FTAI Aviation
Montreal, QC
- Full-time
Quality Assurance support/liaison with the various areas such as operations, repair center, engineering etc.
Added 39 mins ago
FC
Courier, Golden, AB
FedEx Canada
Calgary, AB
- Part-time
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Added 39 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
$1,500 annual professional development fund to support your growth.
Added 39 mins ago
T
Journeyman Electrician - 2nd Shift
Thermon
Calgary, AB
- Full-time
…electrical drawings, schematics, and technical documentation to support the assembly, testing, and quality assurance of commercial and heat trace control panels. This role involves…
Added 54 mins ago
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(CAN) Customer Service Desk Associate
Walmart
Kelowna, BC
- Part-time
…customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you…
Added 54 mins ago
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(CAN) Customer Service Manager
Walmart
Kelowna, BC
- Full-time
…paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The…
Added 54 mins ago
LC
Part Time Overnight Clerk
Loblaw Companies Limited
Grande Prairie, AB
- Part-time
Added 54 mins ago
LC
Produce Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
Added 54 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Parkdale Thrift Store
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…

Adoc Talent Management

Customer Success Manager - Aviation

Remote, Canada

Remote

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 28, 2026

Original job description

Company

Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital technology. For over 10 years, this software company has been developing an eco-flight solution (SaaS) designed to optimize fuel consumption and reduce CO2 emissions. Relying on Big Data, Artificial Intelligence and Machine Learning algorithms, the software automatically analyzes the data available in aircraft black boxes.

The company is currently hiring a Customer Success Manager to support their growth in Americas.

Job

As part of the Customer Success team, you'll be in charge of a portfolio of customers and will act as a trusted advisor to them. You'll work jointly with their customers to develop success plans to ensure they achieve their objectives while having a great experience with their solutions and identifying opportunities for further success.

Missions have usually a multi-dimensional aspect by mixing several components: flight operations (airlines operations, fuel efficiencies best practices), IT (data analysis, system customization), organization (project management, change management) and customer relationships (trusted advisor with interactions at all levels).

Missions

Manage onboarding, training and support to airlines’ users
Boost customers’ adoption and engagement
Monitor airlines' satisfaction and ensure it stays at the highest level
Proactively conduct analysis to optimize airlines’ operations, with dedicated consulting offers and in relation with upsell of new products
Advocate and liaise with internal teams, including Product, Engineering to improve customers’ experience and share customers’ requirements
Provide pre-sales technical support to the Marketing & Sales team

Profile

Bachelor's or Master's degree in Aeronautics or another relevant discipline for the aviation industry;
Experience with aeronautical, flight or airline operations: performance, aircraft life monitoring, operations (e.g plane diversion), regulation, planning;
Knowledge in fuel optimization, dispatch, safety, punctuality;
Ability to listen to the customers and to identify their needs;
Advise customers by analyzing data and by proposing improvements;
Autonomous and rigorous in managing a portfolio of customers;
Transverse project management both with customers and internal teams;
Previous experience with customers and international exposure;
Fluent in English (mandatory), good level in French (or open to learn it), Spanish and Portuguese are assets
Private or commercial aircraft pilot license, an asset;

As a Customer Success Manager, you will be comfortable in an environment that requires a high level of autonomy and to manage projects working both with customers and internal teams.

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More about this job

Responsibilities

Manage a portfolio of airline customers by acting as a trusted advisor to ensure successful adoption and optimization of eco-flight software solutions. Collaborate with internal product and engineering teams to share customer requirements and provide pre-sales technical support.

Requirements

Requires a Bachelor's or Master's degree in Aeronautics or a related field with experience in flight operations or airline performance. Candidates must be fluent in English and possess strong project management and analytical skills.

Skills

Aviation
Customer Success
Data Analysis
Project Management
Change Management
SaaS
Fuel Optimization
Flight Operations
Artificial Intelligence
Machine Learning
Big Data
Technical Support
Consulting
Stakeholder Management
Aeronautics

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Customer Success Manager
SaaS
Eco-flight
Fuel Consumption
CO2 Emissions
Big Data
Artificial Intelligence
Machine Learning
Flight Operations
Data Analysis
Project Management
Change Management
Onboarding
Technical Support
Aeronautics
Dispatch
Safety
Punctuality
Consulting

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