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Added 5 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 5 mins ago
PG
Sr. Account Manager (PR)
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Toronto, ON
- Temporary
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IG
User Experience Researcher
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Toronto, ON
- $55 to $65 CAD / hour
- Contract
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- $145,000 to $195,000 CAD / year
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ADP

Banking Partnerships & Quality Director

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

Ready to #MakeYourMark?  Apply now! 

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.

Develop and maintain executive-level relationships with banking partners.
Serve as the primary point of contact for partner banks on operational performance, and issue management.
Lead formal quarterly business reviews and governance meetings with banking partners.
Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Negotiate service enhancements & operational improvements
Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

Analyze transactional, operational, and partner performance data to identify trends and opportunities.
Develop dashboards and executive reporting for senior leadership.
Translate complex data into actionable insights and recommendations.
Identify operational bottlenecks and recommend process improvements.
Measure performance of banking partners through scorecards and performance metrics.
Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
Maintain and enforce Unit of Work measures for payment operations.
Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.
Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

Ensure partner activities align with regulatory requirements and internal policies.
Monitor operational, financial, and reputational risks related to banking partnerships.
Support audits, regulatory reviews, and compliance assessments involving banking partners.
Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

Foster a culture of accountability, collaboration, and continuous improvement.
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
5+ years managing strategic client or bank partner relationships.
Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
Demonstrated experience leveraging data analytics to influence business decisions.
Experience presenting to executive leadership and external stakeholders.
Experience developing operational analytics, dashboards and executive reporting.
Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
Demonstrated experience leading cross-functional initiatives involving Operations, Product, Technology, Risk and Compliance.
Experience managing complex operational escalations and external partner relationships.

Technical Skills:

Strong understanding of payment processing, banking operations and the Canadian payments ecosystem.
Strong analytical and problem-solving skills.
Advanced proficiency with Excel, Power BI, Tableau, SQL, or similar analytical tools.
Strong understanding of operational risk, controls and quality management.
Experience developing KPIs, dashboards, and executive reporting.
Understanding of payment processing, risk management, and banking operations.
Strong negotiation, influencing and stakeholder-management capabilities.
Ability to establish structure and standards in a developing or evolving organization.
Knowledge of Canadian payments ecosystem considered an asset.

Leadership Competencies

Strategic thinking – connects operational performance to business strategy and growth.
External leadership – builds trusted relationships with banking and strategic partners.
Data-driven leadership – uses analytics to identify trends, risks and opportunities.
Operational excellence – establishes measurable standards and drives continuous improvement.
Influence – brings together stakeholders across Operations, Product, Technology, Risk and Compliance.
Executive presence – communicates clearly with senior leaders and external executives.
Accountability – establishes ownership, transparency and follow-through.
Change leadership – creates structure and standards in a changing payment.

Success Metrics

The Director will be measured on:

Banking partner satisfaction and relationship health.
Achievement of partner service level agreements.
Operational performance improvement.
Reduction in payment exceptions and operational risks.
Delivery of actionable business insights.
Executive stakeholder satisfaction.
Cost optimization initiatives.
Successful implementation of strategic partner initiatives starting with Unit of Work.

Bonus points for these:

MBA or advanced degree considered an asset.
Relevant professional certifications in payments, banking, project management, risk, analytics or quality management are considered an asset.

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More about this job

Responsibilities

The Director manages strategic banking partnerships and oversees operational performance within the payments ecosystem. They leverage data analytics to drive process improvements, ensure regulatory compliance, and support business growth through actionable insights.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience in financial services, payments, or banking operations. Strong analytical skills, experience with payment systems, and a proven track record in managing executive-level partner relationships are required.

Skills

Banking Partnerships
Payment Operations
Data Analytics
Financial Services
Risk Management
Compliance
Business Intelligence
Process Improvement
Stakeholder Management
Performance Metrics
Executive Reporting
Negotiation
Treasury Operations
Project Management
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Banking Partnerships
Payments Operations
Data Analytics
Business Intelligence
Risk Management
Compliance
SLA
KPI
Treasury Operations
ACH
EFT
Wire Payments
Power BI
Tableau
SQL
Excel
Financial Services
Strategic Planning
Governance
Process Improvement
Stakeholder Management
Executive Reporting
Quality Management
Canadian Payments Ecosystem
Root Cause Analysis
Capacity Planning
Automation
Cost Optimization
Unit of Work
Relationship Management

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