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B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications,…
Added 4 mins ago
Manager, Business Development
International Business University
Ottawa, ON
Reporting to: Associate Director, Student Recruitment
Added 4 mins ago
SS
Human Resources Business Partner - Retirement
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Senior Director, HR Business Partners, Retirement, the HR Business Partner will support 6 to 7 retirement residences within the assigned regional portfolio of GTA west.
Added 4 mins ago
SS
General Manager
Sienna Senior Living
Surrey, BC
- Full-time
Reporting to the Regional Director of Operations, we are searching for an individual who thrives in a multifaceted and highly rewarding environment. This role requires balancing the demands…
Added 4 mins ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
We are currently seeking a Director, Oracle ERP Product Management to join our team.
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Managing Director Corporate Finance Technology Innovation Banking Commercial Banking
Scotiabank
ON · Toronto, ON
…ingenuity. Success is achieved by driving a collaborative, high performance, customer-focused sales culture and includes the ongoing development of direct…
Added 4 mins ago
FS
Assistant Director of Housekeeping
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Assistant Director of Housekeeping. This position reports to the Director of Housekeeping, is responsible…
Added 4 mins ago
LC
Maintenance Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
…conditions (with Legal support) for final approval by the Senior Director and monitor their…
Added 4 mins ago
IG
Senior Product Owner
Infotree Global Solutions
Montreal, QC
- Contract
In this role, you are responsible for an information product end-to-end: vision, roadmap, backlog, and performance. You work in an Agile environment and collaborate closely with…
Added 4 mins ago
PS
Assistant Director, Regional Offices Branch
Public Service Alliance of Canada
Ottawa, ON
- $152,749 to $171,923 CAD / year
- Full-time
Under the direction of the Director, Regional Offices Branch, the Assistant Director provides strategic and operational leadership for the Regional Offices Branch, They support the Director…
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Deputy Director General State Development and Project Facilitation - (Public Sector Employees Only)
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Reporting to the Director General, you will also contribute to the collective leadership, strategic direction and performance of the Department, fostering a culture of collaboration,…
Added 19 mins ago
RC
Manager, Sales Tax Advisory, Sales and Use Tax
Ryan Companies US, Inc.
Mississauga, ON
- Full-time
…will coach other members of the Sales Tax Advisory Team in the performance of consulting, advisory and training engagements, both in conjunction with, and independently from, the Director,…
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Regional Director
CBI Home Health
Edmonton, AB
- Full-time
CBI Home Health is looking to hire a Regional Director in Edmonton.
Added 19 mins ago
Director of Wellness
Amica Senior Lifestyles
Vancouver, BC · Greater Vancouver, British Columbia
Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.
Added 19 mins ago
GP
Director, Portfolio Growth and Investments
Gilmore Partners
Toronto, ON
- Full-time
On behalf of our client, a leading investment firm, we have been engaged to hire a Director, Portfolio Growth and Investments for their organisation. As a long-term owner with permanent…
Added 19 mins ago
OH
Director of Training & Coaching Development (Personal Training)
One Health Clubs
Mississauga, ON
- $80,000 to $90,000 CAD / year
- Full-time
We're looking for a Director of Training & Coaching Development to set the standard for how our trainers coach and to build the system that makes every trainer on our team better, from new…
Added 19 mins ago
EI
Human Resources Director
EastGen Inc.
Guelph, ON
- Full-time
We’re currently looking for a Human Resources Director to head our HR department at EastGen! This role reports directly to the CEO, is a member of the executive leadership team, and works…
Added 19 mins ago
FC
Director of Corporate Accounting
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
Federated Co-operatives Limited (FCL) is hiring a Director, Corporate Accounting, on a permanent full-time basis within our Finance team. This position is a hybrid opportunity and is based…
Added 19 mins ago
WI
Administrative Assistant, Supply Chain Management
WSP in Canada
Montreal, QC
- Full-time
Reporting to the Director, Supply Chain Management, you’ll support activities throughout the project SCM lifecycle while helping the team stay organized, connected, and equipped to deliver.…
Added 19 mins ago
AP
Senior Director, People & Culture
Assiniboine Park Conservancy
Winnipeg, MB
- Full-time
Reporting to the President & CEO, the Senior Director of People & Culture plays a key role in enhancing APC’s organizational work environment and people effectiveness. They are responsible…
Added 34 mins ago
R
Manager, Sales Tax Advisory, Sales and Use Tax
Ryan
Mississauga, ON
- Full-time
…will coach other members of the Sales Tax Advisory Team in the performance of consulting, advisory and training engagements, both in conjunction with, and independently from, the Director,…
Added 34 mins ago
Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
…connected to their culture. The incumbent works closely with the Director, Family Services to further develop and implement Kamatsiarniq services across Ontario in partnership with other…
Added 34 mins ago
A
Banking Partnerships & Quality Director
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
…proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered.…
Added 34 mins ago
MS
Director, People and Culture
Make Space
New Westminster, BC
- Full-time
Make Space is seeking an experienced Director, People & Culture to lead and oversee all aspects of our human resources function. Reporting to executive leadership, this position will serve…
Added 34 mins ago
UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
…appointments and supports staff recruitment, compensation, performance reviews, and job description processes; it also serves as a resource for supervisors and employees on HR policies,…

ADP

Banking Partnerships & Quality Director

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

Ready to #MakeYourMark?  Apply now! 

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.

Develop and maintain executive-level relationships with banking partners.
Serve as the primary point of contact for partner banks on operational performance, and issue management.
Lead formal quarterly business reviews and governance meetings with banking partners.
Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Negotiate service enhancements & operational improvements
Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

Analyze transactional, operational, and partner performance data to identify trends and opportunities.
Develop dashboards and executive reporting for senior leadership.
Translate complex data into actionable insights and recommendations.
Identify operational bottlenecks and recommend process improvements.
Measure performance of banking partners through scorecards and performance metrics.
Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
Maintain and enforce Unit of Work measures for payment operations.
Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.
Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

Ensure partner activities align with regulatory requirements and internal policies.
Monitor operational, financial, and reputational risks related to banking partnerships.
Support audits, regulatory reviews, and compliance assessments involving banking partners.
Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

Foster a culture of accountability, collaboration, and continuous improvement.
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
5+ years managing strategic client or bank partner relationships.
Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
Demonstrated experience leveraging data analytics to influence business decisions.
Experience presenting to executive leadership and external stakeholders.
Experience developing operational analytics, dashboards and executive reporting.
Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
Demonstrated experience leading cross-functional initiatives involving Operations, Product, Technology, Risk and Compliance.
Experience managing complex operational escalations and external partner relationships.

Technical Skills:

Strong understanding of payment processing, banking operations and the Canadian payments ecosystem.
Strong analytical and problem-solving skills.
Advanced proficiency with Excel, Power BI, Tableau, SQL, or similar analytical tools.
Strong understanding of operational risk, controls and quality management.
Experience developing KPIs, dashboards, and executive reporting.
Understanding of payment processing, risk management, and banking operations.
Strong negotiation, influencing and stakeholder-management capabilities.
Ability to establish structure and standards in a developing or evolving organization.
Knowledge of Canadian payments ecosystem considered an asset.

Leadership Competencies

Strategic thinking – connects operational performance to business strategy and growth.
External leadership – builds trusted relationships with banking and strategic partners.
Data-driven leadership – uses analytics to identify trends, risks and opportunities.
Operational excellence – establishes measurable standards and drives continuous improvement.
Influence – brings together stakeholders across Operations, Product, Technology, Risk and Compliance.
Executive presence – communicates clearly with senior leaders and external executives.
Accountability – establishes ownership, transparency and follow-through.
Change leadership – creates structure and standards in a changing payment.

Success Metrics

The Director will be measured on:

Banking partner satisfaction and relationship health.
Achievement of partner service level agreements.
Operational performance improvement.
Reduction in payment exceptions and operational risks.
Delivery of actionable business insights.
Executive stakeholder satisfaction.
Cost optimization initiatives.
Successful implementation of strategic partner initiatives starting with Unit of Work.

Bonus points for these:

MBA or advanced degree considered an asset.
Relevant professional certifications in payments, banking, project management, risk, analytics or quality management are considered an asset.

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More about this job

Responsibilities

The Director manages strategic banking partnerships and oversees operational performance within the payments ecosystem. They leverage data analytics to drive process improvements, ensure regulatory compliance, and support business growth through actionable insights.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience in financial services, payments, or banking operations. Strong analytical skills, experience with payment systems, and a proven track record in managing executive-level partner relationships are required.

Skills

Banking Partnerships
Payment Operations
Data Analytics
Financial Services
Risk Management
Compliance
Business Intelligence
Process Improvement
Stakeholder Management
Performance Metrics
Executive Reporting
Negotiation
Treasury Operations
Project Management
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Banking Partnerships
Payments Operations
Data Analytics
Business Intelligence
Risk Management
Compliance
SLA
KPI
Treasury Operations
ACH
EFT
Wire Payments
Power BI
Tableau
SQL
Excel
Financial Services
Strategic Planning
Governance
Process Improvement
Stakeholder Management
Executive Reporting
Quality Management
Canadian Payments Ecosystem
Root Cause Analysis
Capacity Planning
Automation
Cost Optimization
Unit of Work
Relationship Management

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