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Added 10 mins ago
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Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 10 mins ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 26 mins ago
UF
Program Manager (RECE)
Umbrella Family and Child Centres of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director of Childcare Programs, the Program Manager will provide operational, pedagogical, and people leadership across multiple child care locations. This role requires a…
Added 40 mins ago
Director, Total Rewards
Transportation Equipment Network - Canada
Mississauga, ON
TEN is seeking a strategic and results-oriented Director, Total Rewards to lead our compensation, benefits, payroll, and incentive programs across the United States and Canada. Reporting to…
Added 40 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Added 3 hours ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 3 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
…the maintenance management framework required for sustainable…
Added 5 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
MP
Funeral Director, Funeral Services
Mount Pleasant Group
Pickering, ON
- $41.4 to $46.43 CAD / hour
- Full-time
The Funeral Director (FD) serves as the primary point of contact with families and estate representatives during times of loss. This role requires exceptional empathy, communication skills,…
Added 7 hours ago
BC
Head of Operations
BIOAGRINEC CONSULTING & RECRUTEMENT
Canada
- Full-time
We are seeking an experienced, strategic, and results-driven Head of Operations to lead and oversee the organization’s operational functions. This role is responsible for developing…
Added 8 hours ago
RW
QA Compliance Analyst
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
Oversee daily Quality Assurance and Quality Control operations, including staff supervision, training, work assignments, performance management, and departmental budgeting.
Added 9 hours ago
FS
Cinematography & Video Editing Internship - Original YouTube Series
FUTURA SOUND
Toronto, ON
- Internship
Futura Investment and Development is a multidisciplinary firm based in Toronto with operations across North America. The company oversees a diverse portfolio of ventures focused on…
Added 10 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to: Director of Purchasing & Marketing
Added 10 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Director.
Added 11 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 11 hours ago
GC
Director of Customer Success
GRC Concierge
Ottawa, ON
- Full-time
As we continue to scale, we're looking for a Director of Client Experience & Success to lead the way our clients experience GRC Concierge.
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 12 hours ago
R|
ACCESS ALS Program Development Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Temporary
Alongside Director of Operations, liaises with team members and entities implicated in the research project on a variety of subjects, such as communications, reporting and organization of…
Added 12 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 12 hours ago
OF
Directrice adjointe / Directeur adjoint
Orangetheory Fitness
Saint-Eustache, QC
- Full-time
…Saint-Eustache, QC, responsible for supporting the management and daily operations of the studio. This role oversees staff scheduling, team coordination, and performance, ensuring that…
Added 13 hours ago
TU
Finance Administration Manager
The University Club of Toronto
Toronto, ON
- Full-time
…responsible for the University Club of Toronto’s day-to-day financial operations, financial reporting and administrative coordination, supporting both Board of Director and Committee…
Added 14 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Added 14 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise
Added 14 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…

ADP

Banking Partnerships & Quality Director

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

Ready to #MakeYourMark?  Apply now! 

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.

Develop and maintain executive-level relationships with banking partners.
Serve as the primary point of contact for partner banks on operational performance, and issue management.
Lead formal quarterly business reviews and governance meetings with banking partners.
Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Negotiate service enhancements & operational improvements
Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

Analyze transactional, operational, and partner performance data to identify trends and opportunities.
Develop dashboards and executive reporting for senior leadership.
Translate complex data into actionable insights and recommendations.
Identify operational bottlenecks and recommend process improvements.
Measure performance of banking partners through scorecards and performance metrics.
Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
Maintain and enforce Unit of Work measures for payment operations.
Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.
Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

Ensure partner activities align with regulatory requirements and internal policies.
Monitor operational, financial, and reputational risks related to banking partnerships.
Support audits, regulatory reviews, and compliance assessments involving banking partners.
Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

Foster a culture of accountability, collaboration, and continuous improvement.
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
5+ years managing strategic client or bank partner relationships.
Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
Demonstrated experience leveraging data analytics to influence business decisions.
Experience presenting to executive leadership and external stakeholders.
Experience developing operational analytics, dashboards and executive reporting.
Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
Demonstrated experience leading cross-functional initiatives involving Operations, Product, Technology, Risk and Compliance.
Experience managing complex operational escalations and external partner relationships.

Technical Skills:

Strong understanding of payment processing, banking operations and the Canadian payments ecosystem.
Strong analytical and problem-solving skills.
Advanced proficiency with Excel, Power BI, Tableau, SQL, or similar analytical tools.
Strong understanding of operational risk, controls and quality management.
Experience developing KPIs, dashboards, and executive reporting.
Understanding of payment processing, risk management, and banking operations.
Strong negotiation, influencing and stakeholder-management capabilities.
Ability to establish structure and standards in a developing or evolving organization.
Knowledge of Canadian payments ecosystem considered an asset.

Leadership Competencies

Strategic thinking – connects operational performance to business strategy and growth.
External leadership – builds trusted relationships with banking and strategic partners.
Data-driven leadership – uses analytics to identify trends, risks and opportunities.
Operational excellence – establishes measurable standards and drives continuous improvement.
Influence – brings together stakeholders across Operations, Product, Technology, Risk and Compliance.
Executive presence – communicates clearly with senior leaders and external executives.
Accountability – establishes ownership, transparency and follow-through.
Change leadership – creates structure and standards in a changing payment.

Success Metrics

The Director will be measured on:

Banking partner satisfaction and relationship health.
Achievement of partner service level agreements.
Operational performance improvement.
Reduction in payment exceptions and operational risks.
Delivery of actionable business insights.
Executive stakeholder satisfaction.
Cost optimization initiatives.
Successful implementation of strategic partner initiatives starting with Unit of Work.

Bonus points for these:

MBA or advanced degree considered an asset.
Relevant professional certifications in payments, banking, project management, risk, analytics or quality management are considered an asset.

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More about this job

Responsibilities

The Director manages strategic banking partnerships and oversees operational performance within the payments ecosystem. They leverage data analytics to drive process improvements, ensure regulatory compliance, and support business growth through actionable insights.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience in financial services, payments, or banking operations. Strong analytical skills, experience with payment systems, and a proven track record in managing executive-level partner relationships are required.

Skills

Banking Partnerships
Payment Operations
Data Analytics
Financial Services
Risk Management
Compliance
Business Intelligence
Process Improvement
Stakeholder Management
Performance Metrics
Executive Reporting
Negotiation
Treasury Operations
Project Management
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Banking Partnerships
Payments Operations
Data Analytics
Business Intelligence
Risk Management
Compliance
SLA
KPI
Treasury Operations
ACH
EFT
Wire Payments
Power BI
Tableau
SQL
Excel
Financial Services
Strategic Planning
Governance
Process Improvement
Stakeholder Management
Executive Reporting
Quality Management
Canadian Payments Ecosystem
Root Cause Analysis
Capacity Planning
Automation
Cost Optimization
Unit of Work
Relationship Management

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