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Added 1 min ago
P
Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs,…
Added 1 min ago
WM
Senior Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
…our energy clients make effective supply chain and capital project execution decisions. You will work closely with your project lead to successfully manage the project schedule. Depending…
Added 1 min ago
WM
Managing Consultant - Energy Supply Chain
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
…our energy clients make effective supply chain and capital project execution decisions. You will work closely with your project lead to successfully manage the project schedule. Depending…
Added 1 min ago
SL
Manager Forecasting, Workforce Management
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
We are looking for a versatile leader to lead the forecasting and capacity planning function within Canadian Operations. In this role, you will drive the development, implementation, and…
Added 1 min ago
Product Specialist - CRM
PBS Systems
Calgary, AB
Reports To: Team Lead - Products and Solutions
Added 1 min ago
Product Specialist - CRM
PBS Systems
Calgary, AB
Reports To: Team Lead - Products and Solutions
Added 1 min ago
CT
Category Business Manager - Hardgoods (12 Month Contract)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
Lead and influence cross-functional partners to deliver category strategies and initiatives
Added 1 min ago
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DIRECTOR, GOVERNMENT FUNDS - Montreal, Ottawa & Toronto
BDC
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
As Director, you will combine leadership, investment expertise, and complex project management to support the deployment and oversight of government-backed venture capital programs,…
Added 1 min ago
Project Coordinator
Shawnigan Lake School
Shawnigan Lake, BC
Working closely with the Facilities Manager and the Director of Campus Operations, this role balances short-term process modernization with long-term operational support. The successful…
Added 1 min ago
K
Cybersecurity Incident Coordinator
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Waterloo, ON · Montreal, QC · Brossard, QC · Joliette, QC · Quebec, QC · Boisbriand, QC · Regina, SK · Saskatoon, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Vaughan, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Participate in and, where required, lead information security and data protection projects, tracking project progress, portfolio activities, deliverables and budgets
Added 1 min ago
A3
Automation Engineer
Aluminum 3104
Belleville, ON
- Full-time
…machine kept faulting on night shift and then tell the line lead in plain terms what was fixed and what to…
Added 1 min ago
AS
Senior Clinical Trial Manager
Atlas Search
Canada
- Full-time
The Senior Clinical Trial Manager serves as the clinical functional lead, responsible for site management and clinical monitoring activities across assigned studies and projects in…
Added 1 min ago
MA
Senior Electrical Engineer
Manpower Alberta
AB · Edmonton, AB
- Contract
…engineering packages (IFR and IFC) and ensuring compliance with project requirements, industry standards, and interconnection regulations. Additionally, this role involves evaluating…
Added 1 min ago
IG
Business Readiness & Cutover Lead
Insight Global
Cambridge, ON
- $72 to $140 CAD / hour
- Contract
IG is looking for an experienced Business Readiness & Cutover Lead to support a major SAP S/4HANA implementation within a regulated manufacturing environment. This person will lead…
Added 1 min ago
FD
Lighting Specifications & Product Sourcing Specialist
Factory Direct Lighting
Markham, ON
- Full-time
Factory Direct Lighting Ltd. (FDL) is a Canadian-owned lighting supplier expanding its architectural and project-lighting offering alongside its established LED range. We are looking for a…
Added 1 min ago
SM
Brand & Creative Designer
Solaris MCI
Surrey, BC
- $65,000 to $90,000 CAD / year
- Full-time
Solaris Management Consultants Inc. (Solaris MCI) is a leading engineering and project delivery firm specializing in natural gas, LNG, hydrogen, ammonia, methanol, carbon capture, and…
Added 16 mins ago
SEM Intelligence Specialist
Okanagan College
Kelowna, BC
Enrolment reporting & analysis: Lead the design, development and maintenance of enrolment reporting, scorecards, and recurring analytical products including application trackers,…
Added 16 mins ago
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Travel Product & Sales Digital Specialist
AMA - Alberta Motor Association
Edmonton, AB
- Full-time
…requirements, and deliver member-focused solutions. You’ll lead our AI and Lean initiatives for Travel, own digital funnel optimization, support crisis response through innovation, and keep…
Added 31 mins ago
M
Advisor, Partnership Sales
Metrolinx
Canada
- Full-time
Your work will span market research, customer insights, lead generation, pitch development, and financial analysis and reporting. Reporting to the Director, Strategic Partnerships &…
Added 31 mins ago
Sr. Manager, New Concepts & Add-ons
HelloFresh
Toronto, ON
You'll work closely with our product and culinary teams across all brands, and with operations, food safety and quality, regulatory, and finance to drive projects forward. You are an agile,…
Added 31 mins ago
M
Technology Project Manager
Maarut
Toronto, ON
- Contract
Lead the delivery of Client Lifecycle Management (CLM)
Added 31 mins ago
LC
Maintenance Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
Develop processes to monitor and control efficient, effective operations in the department against all Major Accountabilities, including the development of a Preventive Maintenance…
Added 31 mins ago
FI
Quality Engineer - Mainframe
FP Inc.
Toronto, ON · Scarborough, ON
- $50 to $65 CAD / hour
- Contract
Be an advocate for quality in the project lifecycle.
Added 31 mins ago
CR
Vice President of Finance And Operations
Clarity Recruitment
Toronto, ON
- Full-time
…partners with organizations to hire exceptional talent in HR, Operations, and IT, helping build the teams that power business success. Our process is designed to minimize risk, maximize…
Added 46 mins ago
HG
Manager of Corporate Affairs Operations
Hypertec Group
QC · St-Laurent, QC
- Full-time
Hypertec is seeking a Manager of Corporate Affairs Operations to join our Corporate Affairs team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love…

ADP

Banking Partnerships & Quality Director

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

Ready to #MakeYourMark?  Apply now! 

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.

Develop and maintain executive-level relationships with banking partners.
Serve as the primary point of contact for partner banks on operational performance, and issue management.
Lead formal quarterly business reviews and governance meetings with banking partners.
Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Negotiate service enhancements & operational improvements
Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

Analyze transactional, operational, and partner performance data to identify trends and opportunities.
Develop dashboards and executive reporting for senior leadership.
Translate complex data into actionable insights and recommendations.
Identify operational bottlenecks and recommend process improvements.
Measure performance of banking partners through scorecards and performance metrics.
Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
Maintain and enforce Unit of Work measures for payment operations.
Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.
Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

Ensure partner activities align with regulatory requirements and internal policies.
Monitor operational, financial, and reputational risks related to banking partnerships.
Support audits, regulatory reviews, and compliance assessments involving banking partners.
Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

Foster a culture of accountability, collaboration, and continuous improvement.
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
5+ years managing strategic client or bank partner relationships.
Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
Demonstrated experience leveraging data analytics to influence business decisions.
Experience presenting to executive leadership and external stakeholders.
Experience developing operational analytics, dashboards and executive reporting.
Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
Demonstrated experience leading cross-functional initiatives involving Operations, Product, Technology, Risk and Compliance.
Experience managing complex operational escalations and external partner relationships.

Technical Skills:

Strong understanding of payment processing, banking operations and the Canadian payments ecosystem.
Strong analytical and problem-solving skills.
Advanced proficiency with Excel, Power BI, Tableau, SQL, or similar analytical tools.
Strong understanding of operational risk, controls and quality management.
Experience developing KPIs, dashboards, and executive reporting.
Understanding of payment processing, risk management, and banking operations.
Strong negotiation, influencing and stakeholder-management capabilities.
Ability to establish structure and standards in a developing or evolving organization.
Knowledge of Canadian payments ecosystem considered an asset.

Leadership Competencies

Strategic thinking – connects operational performance to business strategy and growth.
External leadership – builds trusted relationships with banking and strategic partners.
Data-driven leadership – uses analytics to identify trends, risks and opportunities.
Operational excellence – establishes measurable standards and drives continuous improvement.
Influence – brings together stakeholders across Operations, Product, Technology, Risk and Compliance.
Executive presence – communicates clearly with senior leaders and external executives.
Accountability – establishes ownership, transparency and follow-through.
Change leadership – creates structure and standards in a changing payment.

Success Metrics

The Director will be measured on:

Banking partner satisfaction and relationship health.
Achievement of partner service level agreements.
Operational performance improvement.
Reduction in payment exceptions and operational risks.
Delivery of actionable business insights.
Executive stakeholder satisfaction.
Cost optimization initiatives.
Successful implementation of strategic partner initiatives starting with Unit of Work.

Bonus points for these:

MBA or advanced degree considered an asset.
Relevant professional certifications in payments, banking, project management, risk, analytics or quality management are considered an asset.

Apply About employer

More about this job

Responsibilities

The Director manages strategic banking partnerships and oversees operational performance within the payments ecosystem. They leverage data analytics to drive process improvements, ensure regulatory compliance, and support business growth through actionable insights.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience in financial services, payments, or banking operations. Strong analytical skills, experience with payment systems, and a proven track record in managing executive-level partner relationships are required.

Skills

Banking Partnerships
Payment Operations
Data Analytics
Financial Services
Risk Management
Compliance
Business Intelligence
Process Improvement
Stakeholder Management
Performance Metrics
Executive Reporting
Negotiation
Treasury Operations
Project Management
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Banking Partnerships
Payments Operations
Data Analytics
Business Intelligence
Risk Management
Compliance
SLA
KPI
Treasury Operations
ACH
EFT
Wire Payments
Power BI
Tableau
SQL
Excel
Financial Services
Strategic Planning
Governance
Process Improvement
Stakeholder Management
Executive Reporting
Quality Management
Canadian Payments Ecosystem
Root Cause Analysis
Capacity Planning
Automation
Cost Optimization
Unit of Work
Relationship Management

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