Jobs in Canada

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Added 12 mins ago
LH
Physiotherapist
Lifemark Health Group
Vancouver, BC
- $42 to $60 CAD / hour
- Full-time
…their health journeys, sharing knowledge, and delivering top-quality, patient-centred care. In this role, you…
Added 12 mins ago
GC
Team Lead Level Designer [Splinter Cell Remake]
Game Companies
Toronto, ON
- $80,000 to $130,000 CAD / year
- Full-time
…Project Lead and Production Manager in ensuring level design quality, clear direction, and on-time delivery. You will guide and coach level designers, help establish and reinforce strong…
Added 12 mins ago
J
Senior Director, Engineering - ICM
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Engineering – ICM based in the Canada.
Added 12 mins ago
J
Recruitment Specialist I
Jobgether
Canada
- $55,000 CAD / year
- Full-time
On-site work, five days per week, at the Toronto office near Yonge–Eglinton
Added 12 mins ago
GC
VFX Intern
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Vancouver, BC
- Volunteer
As a VFX Intern on the Apex Legends team, you will learn what it takes to create high-quality, real-time VFX for one of the world's premier live-service shooters. You will report into the…
Added 42 mins ago
CF
Sr. Principal Lead, Operations
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Mississauga, ON
- Full-time
…Operators In Canada. The BRL Is a Brand Representative And Business Partner, Responsible For Supporting Canada Operators By Helping Them Maximize Opportunities Individually And…
Added 57 mins ago
RB
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
Royal Bank of Canada
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- Full-time
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Added 1 hour ago
SC
store manager, Saint John, NB
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- $59,400 to $78,450 CAD / year
- Full-time
Connection through mentorship, leadership series, and partner networks
Added 1 hour ago
HM
Family Practitioner/General Practitioner
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Kelowna, BC
- Full-time
…Kelowna. Our modern, well-established clinic prioritizes high-quality patient care and a sustainable work-life balance in a supportive, collaborative…
Added 1 hour ago
Q
FY27 Intern - Firmware Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
…computing, and unrivaled connectivity. We’re proud to be the partner of choice to many of the world’s largest enterprises. Together with our ecosystem partners, we enable next-generation…
Added 1 hour ago
RB
Financing Specialist
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Vancouver, BC
- Full-time
…contribution to the Client’s Relationship Team, and strategic partner to the Commercial Account Manager, managing the credit process will enable enhanced client-facing…
Added 2 hours ago
LH
Occupational Therapist
Lifemark Health Group
Mississauga, ON
- $33.57 to $49.24 CAD / hour
- Internship
…seniors. With over 30 years of experience, we are a preferred partner of more than 200 LTC homes and retirement…
Added 2 hours ago
T
Bilingual Financial Services Representative
TEKsystems
Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 2 hours ago
GC
Senior Technical UI Artist - Dead by Daylight | Artiste technique IU sénior·e - Dead by Daylight
Game Companies
Montreal, QC
- Full-time
Propose innovative solutions to technical and artistic UI challenges, contributing to the creation of high quality visuals.
Added 2 hours ago
H
Business Partner - SHA-Provincial-Transformation Mgmt Off DIR
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Must have license/be a member in good standing of approp
Added 2 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
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Added 2 hours ago
GC
Développeur(euse) de logiciels sénior | Senior Software Developer
Game Companies
Montreal, QC
- Full-time
Added 2 hours ago
GC
Technical Writer
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Montreal, QC
- Full-time
With widespread adoption of artificial intelligence (AI), high-quality documentation is more critical than ever before. By producing concise, structured, and unambiguous content, you will…
Added 2 hours ago
GC
Senior Software Engineer | Développeur(euse) de logiciels sénior
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Added 2 hours ago
GC
[Dungeons & Dragons PC Console] Concepteur(trice) de jeu technique - Technical Game Designer
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- Full-time
Test, document, and optimize existing systems to ensure quality, stability, and ease of use
Added 2 hours ago
C
Business Development Representative
CYGNVS
Toronto, ON
- Full-time
Based in or willing to work from Toronto, with the ability to be in-office 3–4 days per week
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Partner with hiring managers to understand workforce needs and develop effective recruitment strategies.
Added 2 hours ago
Senior Product Recruiter
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Vancouver, BC
…builders and leaders, helping candidates see what is possible. We partner with leaders across the company to find exceptional talent and build high-performing teams. We move quickly, think…
Added 2 hours ago
AG
Red Seal Baker - Artemis Blackwater Mine
ATCO Group
BC · Cariboo District I, BC
- Full-time
The successful candidate must hold a valid food safety certificate
Added 3 hours ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
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…care. The Ross family takes pride in providing compassionate, quality patient…

ADP

Banking Partnerships & Quality Director

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

Apply on myjobs.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
Posting language: English
Posted: Nov 6, 2026

Original job description

ADP is hiring a Banking Partnerships & Quality Director

The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic relationships with Banking Partners while delivering data-driven insights that support business growth, operational excellence and quality framework required to operate a high-performing payments organization and client satisfaction.

This role serves as the primary liaison between Payment Operations and its banking partners, ensuring relationships are proactively managed, service expectations are clearly defined, performance is measured, issues are escalated appropriately, and opportunities for improvement are identified and delivered. The Director leverages data analytics and business intelligence to identify trends, opportunities, risks, and performance improvements across payment operations and partner performance.

The Director will work to create consistent standards, measurements, reporting and governance across payment processes. The role will translate operational data into actionable insights and establish quality standards that enable the organization to improve service, reduce risk, increase efficiency and support business growth.

The successful candidate will combine relationship management expertise, financial services knowledge, and analytical leadership to influence business decisions and strengthen strategic partnerships.

Ready to #MakeYourMark?  Apply now! 

What you’ll do:

Strategic Bank Partner Management

Own the operational relationship with key banking and financial institution partners supporting the company’s payment ecosystem.

Develop and maintain executive-level relationships with banking partners.
Serve as the primary point of contact for partner banks on operational performance, and issue management.
Lead formal quarterly business reviews and governance meetings with banking partners.
Monitor partner performance against established service level agreements (SLAs) and key performance indicators (KPIs).
Negotiate service enhancements & operational improvements
Escalate and resolve operational, compliance, or service-related issues impacting business performance.

Data Analytics & Quality

Analyze transactional, operational, and partner performance data to identify trends and opportunities.
Develop dashboards and executive reporting for senior leadership.
Translate complex data into actionable insights and recommendations.
Identify operational bottlenecks and recommend process improvements.
Measure performance of banking partners through scorecards and performance metrics.
Support forecasting, capacity planning, and strategic decision-making using data-driven analysis.
Partner with Finance, Product, Technology and Business teams to ensure operational analytics support business growth and strategic decision-making.
Maintain and enforce Unit of Work measures for payment operations.
Drive initiatives focused on efficiency, cost reduction, automation, and service improvement.
Lead root cause analyses related to operational issues and partner performance.

Risk & Compliance Management

Ensure partner activities align with regulatory requirements and internal policies.
Monitor operational, financial, and reputational risks related to banking partnerships.
Support audits, regulatory reviews, and compliance assessments involving banking partners.
Partner with Risk and Compliance teams to mitigate emerging risks.

Leadership

Foster a culture of accountability, collaboration, and continuous improvement.
Lead cross-functional initiatives involving Operations, Product, Risk, Compliance, Technology, and Finance teams.
Present recommendations and business insights to executive leadership.

TO SUCCEED IN THIS ROLE: Requirements

Bachelor's degree in Business, Finance, Economics, Data Analytics, Commerce, or related field.
10+ years of progressive experience within financial services, payments, banking, fintech or a related operational environment.
5+ years managing strategic client or bank partner relationships.
Experience working with payment systems, payroll, ACH/EFT, wire payments, or treasury operations.
Demonstrated experience leveraging data analytics to influence business decisions.
Experience presenting to executive leadership and external stakeholders.
Experience developing operational analytics, dashboards and executive reporting.
Experience establishing operational KPIs, SLAs, quality standards and performance-management frameworks.
Demonstrated experience leading cross-functional initiatives involving Operations, Product, Technology, Risk and Compliance.
Experience managing complex operational escalations and external partner relationships.

Technical Skills:

Strong understanding of payment processing, banking operations and the Canadian payments ecosystem.
Strong analytical and problem-solving skills.
Advanced proficiency with Excel, Power BI, Tableau, SQL, or similar analytical tools.
Strong understanding of operational risk, controls and quality management.
Experience developing KPIs, dashboards, and executive reporting.
Understanding of payment processing, risk management, and banking operations.
Strong negotiation, influencing and stakeholder-management capabilities.
Ability to establish structure and standards in a developing or evolving organization.
Knowledge of Canadian payments ecosystem considered an asset.

Leadership Competencies

Strategic thinking – connects operational performance to business strategy and growth.
External leadership – builds trusted relationships with banking and strategic partners.
Data-driven leadership – uses analytics to identify trends, risks and opportunities.
Operational excellence – establishes measurable standards and drives continuous improvement.
Influence – brings together stakeholders across Operations, Product, Technology, Risk and Compliance.
Executive presence – communicates clearly with senior leaders and external executives.
Accountability – establishes ownership, transparency and follow-through.
Change leadership – creates structure and standards in a changing payment.

Success Metrics

The Director will be measured on:

Banking partner satisfaction and relationship health.
Achievement of partner service level agreements.
Operational performance improvement.
Reduction in payment exceptions and operational risks.
Delivery of actionable business insights.
Executive stakeholder satisfaction.
Cost optimization initiatives.
Successful implementation of strategic partner initiatives starting with Unit of Work.

Bonus points for these:

MBA or advanced degree considered an asset.
Relevant professional certifications in payments, banking, project management, risk, analytics or quality management are considered an asset.

Apply on myjobs.adp.com About employer

More about this job

Responsibilities

The Director manages strategic banking partnerships and oversees operational performance within the payments ecosystem. They leverage data analytics to drive process improvements, ensure regulatory compliance, and support business growth through actionable insights.

Requirements

Candidates must have a bachelor's degree and over 10 years of experience in financial services, payments, or banking operations. Strong analytical skills, experience with payment systems, and a proven track record in managing executive-level partner relationships are required.

Skills

Banking Partnerships
Payment Operations
Data Analytics
Financial Services
Risk Management
Compliance
Business Intelligence
Process Improvement
Stakeholder Management
Performance Metrics
Executive Reporting
Negotiation
Treasury Operations
Project Management
Quality Management

Visa sponsorship

Not detected in the job text

Keywords

Banking Partnerships
Payments Operations
Data Analytics
Business Intelligence
Risk Management
Compliance
SLA
KPI
Treasury Operations
ACH
EFT
Wire Payments
Power BI
Tableau
SQL
Excel
Financial Services
Strategic Planning
Governance
Process Improvement
Stakeholder Management
Executive Reporting
Quality Management
Canadian Payments Ecosystem
Root Cause Analysis
Capacity Planning
Automation
Cost Optimization
Unit of Work
Relationship Management

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Work requirements

Jobs in Canada