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ADP

Communications Manager

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 5+ years of experience in corporate, internal, external, or employee communications.
Posting language: English
Posted: Oct 30, 2026

Original job description

Communications Manager, Canada

Reporting to the Head of Communications, Canada, the Communications Manager is responsible for developing and executing integrated communications strategies that support ADP Canada's business objectives, strengthen associate engagement, and protect and enhance the company's reputation.

In this role, you will partner closely with business leaders and cross-functional teams to create compelling internal and external communications that connect associates, clients, media, and key stakeholders to ADP's priorities and purpose. You will lead communications initiatives from strategy through execution, ensuring messaging is clear, consistent, audience-focused, and aligned with corporate standards.

The role supports a broad range of communications activities across Canada, including executive communications, change communications, organizational announcements, associate engagement campaigns, issues and crisis communications, thought leadership, media relations support, and national business initiatives.

What You'll Do

Develop and execute communications plans that support Canadian business priorities and strategic initiatives.
Create and manage engaging content across multiple channels, including associate communications, leadership messages, newsletters, intranet content, presentations, videos, and digital campaigns.
Provide strategic communications counsel to business leaders and senior executives across Canada.
Lead the planning and execution of organizational change communications to support business transformation and drive associate engagement.
Support executive visibility and leadership communications, including town halls, key announcements, speaking engagements, and employee events.
Partner with Corporate Communications, HR, Legal, Operations, Client Services, and business units to ensure coordinated and aligned messaging.
Develop communications strategies and materials related to business continuity, client-impacting events, issues management, and crisis communications as required.
Manage the creation and deployment of timely internal and external communications during operational incidents or high-priority business situations.
Ensure all communications meet ADP brand, editorial, accessibility, and bilingual requirements.
Coordinate translation needs and oversee the development of French-language communications to ensure effective engagement across Canada.
Measure communication effectiveness using engagement metrics and provide recommendations for continuous improvement.
Manage content calendars, communication channels, and associated governance processes.
Support national communications campaigns, employer brand initiatives, and corporate reputation-building efforts.
Collaborate with external agencies, vendors, and internal stakeholders to deliver high-impact communications programs.

To Succeed in This Role

5+ years of experience in corporate, internal, external, or employee communications.
Exceptional writing, editing, and storytelling skills, with the ability to adapt messaging for different audiences and channels.
Proven ability to develop communication strategies and execute complex, multi-stakeholder initiatives.
Experience supporting senior leaders and providing strategic communications counsel.
Strong understanding of change management and organizational communications.
Excellent project management skills with the ability to manage multiple priorities in a fast-paced environment.
Strong stakeholder management and relationship-building capabilities.
Ability to simplify complex business, operational, or technical information into clear, compelling communications.
Experience with digital communications platforms, Microsoft 365, SharePoint, and communication technologies.
Fluency in English required; bilingualism in English and French strongly preferred.

Bonus Points

Experience in issue management, crisis communications, or reputation management.
Experience supporting large, geographically dispersed organizations.
Familiarity with media relations and earned media strategies.
Experience in HR, payroll, technology, or business services industries.
Knowledge of Canadian communications, bilingual requirements, and regional stakeholder considerations.

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More about this job

Responsibilities

The Communications Manager develops and executes integrated communications strategies to support business objectives and enhance company reputation. They partner with leadership to create compelling internal and external content while managing organizational change and crisis communications.

Requirements

Candidates must have at least 5 years of experience in corporate or employee communications with exceptional writing and storytelling abilities. Proficiency in project management and the ability to provide strategic counsel to senior executives are essential for this role.

Skills

Communications strategy
Internal communications
External communications
Change management
Executive communications
Media relations
Crisis communications
Content creation
Project management
Stakeholder management
Storytelling
Microsoft 365
SharePoint
Bilingualism
Editorial skills

Visa sponsorship

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Keywords

Communications Manager
Corporate Communications
Internal Communications
External Communications
Change Management
Executive Communications
Media Relations
Crisis Management
Reputation Management
Content Strategy
Stakeholder Engagement
Microsoft 365
SharePoint
Bilingual
French
Project Management
Digital Campaigns
Employer Branding
Business Continuity
Organizational Announcements
Town Halls
Editorial
Accessibility
Translation
Engagement Metrics

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