ADP is hiring a Relationship Manager, Core HRO
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
ADP is seeking a motivated and client-focused Relationship Manager to support the retention, growth, and overall success of a portfolio of Core HRO clients. The role is ideal for an early-career professional who is developing their relationship management capabilities and is eager to build strong client and internal partnerships while delivering positive client outcomes.
The ideal candidate brings 2+ years of experience in relationship management, client success, account management, or client-facing roles. Exposure to Human Resources (HR) or Human Capital Management (HCM) is considered an asset.
What Success Looks Like
- Delivers consistent, reliable support across an assigned client portfolio.
- Builds strong client relationships and earns trust through responsive engagement.
- Effectively coordinates resources to address client needs and concerns.
- Identifies and escalates risks while supporting retention and recovery efforts.
- Supports retention, renewal, and growth efforts that contribute to portfolio performance.
- Demonstrates continuous learning and progression toward more advanced relationship management responsibilities.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
What you’ll do: Responsibilities
What you can expect on a typical day:
- Manage a portfolio of client relationships by providing timely, responsive support and coordination.
- Serve as a trusted point of contact, building strong client relationships and supporting positive client outcomes.
- Coordinate internal resources and stakeholders to support client needs, resolve concerns, and drive desired outcomes.
- Monitor account health, identify retention risks, and engage appropriate teams when escalation is required.
- Support retention and recovery efforts for at-risk clients.
- Identify potential growth opportunities and engage Sales or appropriate teams to support expansion efforts.
- Communicate effectively with client stakeholders, adapting approach based on audience and situation.
- Utilize tools, systems, and available resources to support client outcomes and service delivery.
Leadership and Collaboration
- Build strong working relationships with internal teams, including associates and leadership where appropriate.
- Collaborate with stakeholders to support client retention, satisfaction, and business outcomes.
- Recognize when to seek guidance or escalate issues to leadership.
- Contribute to a collaborative team environment and actively support team initiatives.
- Take ownership of personal development and continuously build relationship management skills.
TO SUCCEED IN THIS ROLE: Requirements
- 2+ years of experience in relationship management, client success, account management, or client-facing roles.
- Demonstrated ability to manage client relationships and coordinate across teams.
- Strong organizational skills with the ability to manage multiple priorities and competing demands.
- Developing problem-solving skills with the ability to recommend practical solutions.
Core Competencies
- Communication: Clear, concise, and professional in all interactions.
- Coordination: Effectively engages the right teams and stakeholders to support client outcomes.
- Problem Solving: Able to identify concerns, recommend solutions, and escalate when appropriate.
- Relationship Building: Builds strong, trusted relationships with clients and internal partners.
- Client Focus: Understands client needs and works proactively to support success.
- Risk Management: Recognizes retention risks and takes appropriate action.
- Business Awareness: Understands client objectives and supports appropriate solutions.
- Initiative: Demonstrates accountability, urgency, and ownership of responsibilities.
- Adaptability: Adjusts communication and approach based on audience and context.
- Judgment: Recognizes when to escalate and involve leadership.
Bonus points for these: Preferred Qualifications
- Exposure to HR, HCM, payroll, or business services is considered an asset.
- Experience supporting client retention, satisfaction, or growth initiatives is preferred.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
