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ADP

Relationship Manager, Core HRO

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

ADP is hiring a Relationship Manager, Core HRO

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

ADP is seeking a motivated and client-focused Relationship Manager to support the retention, growth, and overall success of a portfolio of Core HRO clients. The role is ideal for an early-career professional who is developing their relationship management capabilities and is eager to build strong client and internal partnerships while delivering positive client outcomes.

The ideal candidate brings 2+ years of experience in relationship management, client success, account management, or client-facing roles. Exposure to Human Resources (HR) or Human Capital Management (HCM) is considered an asset.

What Success Looks Like

Delivers consistent, reliable support across an assigned client portfolio.
Builds strong client relationships and earns trust through responsive engagement.
Effectively coordinates resources to address client needs and concerns.
Identifies and escalates risks while supporting retention and recovery efforts.
Supports retention, renewal, and growth efforts that contribute to portfolio performance.
Demonstrates continuous learning and progression toward more advanced relationship management responsibilities.

Ready to #MakeYourMark?  Apply now! 

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

What you can expect on a typical day:

Manage a portfolio of client relationships by providing timely, responsive support and coordination.
Serve as a trusted point of contact, building strong client relationships and supporting positive client outcomes.
Coordinate internal resources and stakeholders to support client needs, resolve concerns, and drive desired outcomes.
Monitor account health, identify retention risks, and engage appropriate teams when escalation is required.
Support retention and recovery efforts for at-risk clients.
Identify potential growth opportunities and engage Sales or appropriate teams to support expansion efforts.
Communicate effectively with client stakeholders, adapting approach based on audience and situation.
Utilize tools, systems, and available resources to support client outcomes and service delivery.

Leadership and Collaboration

Build strong working relationships with internal teams, including associates and leadership where appropriate.
Collaborate with stakeholders to support client retention, satisfaction, and business outcomes.
Recognize when to seek guidance or escalate issues to leadership.
Contribute to a collaborative team environment and actively support team initiatives.
Take ownership of personal development and continuously build relationship management skills.

TO SUCCEED IN THIS ROLE: Requirements

2+ years of experience in relationship management, client success, account management, or client-facing roles.
Demonstrated ability to manage client relationships and coordinate across teams.
Strong organizational skills with the ability to manage multiple priorities and competing demands.
Developing problem-solving skills with the ability to recommend practical solutions.

Core Competencies

Communication: Clear, concise, and professional in all interactions.
Coordination: Effectively engages the right teams and stakeholders to support client outcomes.
Problem Solving: Able to identify concerns, recommend solutions, and escalate when appropriate.
Relationship Building: Builds strong, trusted relationships with clients and internal partners.
Client Focus: Understands client needs and works proactively to support success.
Risk Management: Recognizes retention risks and takes appropriate action.
Business Awareness: Understands client objectives and supports appropriate solutions.
Initiative: Demonstrates accountability, urgency, and ownership of responsibilities.
Adaptability: Adjusts communication and approach based on audience and context.
Judgment: Recognizes when to escalate and involve leadership.

Bonus points for these: Preferred Qualifications

Exposure to HR, HCM, payroll, or business services is considered an asset.
Experience supporting client retention, satisfaction, or growth initiatives is preferred.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
Innovate. Problem-solve. Shape the future of work with people you like.
Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
Go Global. With operations around the world, exciting new networking opportunities abound.
Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply today!

Jobs.adp.ca

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More about this job

Responsibilities

The Relationship Manager will manage a portfolio of Core HRO clients by providing responsive support and coordinating internal resources to ensure client success. They are responsible for monitoring account health, identifying retention risks, and driving growth opportunities within their assigned portfolio.

Requirements

Candidates must have 2+ years of experience in relationship management, client success, or account management roles. Strong organizational, problem-solving, and communication skills are required to effectively manage multiple client priorities.

Skills

Relationship management
Client success
Account management
Client-facing
Human Resources
Human Capital Management
Communication
Coordination
Problem solving
Risk management
Business awareness
Initiative
Adaptability
Judgment
Client focus

Benefits

Mental health and well-being support
Ongoing training and development
Tuition reimbursement program
Business Resource Groups
Global networking opportunities

Visa sponsorship

Not detected in the job text

Keywords

Relationship Manager
Core HRO
Client Success
Account Management
Human Resources
Human Capital Management
Payroll
Business Services
Client Retention
Risk Management
Stakeholder Management
Portfolio Management
Client Engagement
Business Growth
Service Delivery
Professional Development
Mentorship
Equity
Inclusion
Collaboration

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