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Added 12 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 56 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…technical resources, and methodological tools to facilitate data operations across the full study lifecycle. Reporting to the Associate Director (scientific) and the CORE Manager…
Added 2 hours ago
B&
Retail Assistant Store Manager-PLACE LAURIER
Bath & Body Works
Quebec, QC
- $26.25 to $32.95 USD / hour
- Full-time
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career…
Added 3 hours ago
BN
Project Officer
Build Nova Scotia
Halifax, NS
- Full-time
…procurement, design, construction, commissioning, transition to operations, and project…
Added 4 hours ago
WC
Analyst, Walmart Services - Seller Enablement
Walmart Canada
Mississauga, ON
- Full-time
Bachelor’s degree in Business, Analytics, Supply Chain, Marketing, Operations, or a related field, or equivalent experience.
Added 4 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Collaborer avec les équipes techniques internes, les opérations réseau et les équipes produits pour assurer une résolution rapide des problèmes.
Added 4 hours ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Richmond Hill, ON
- Full-time
1 + year (s) experience in investigations, loss prevention, retail operations, security or studies in a related field. Minimum Leadership Experience:
Added 4 hours ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
- Full-time
1 + year (s) experience in investigations, loss prevention, retail operations, security or studies in a related field.
Added 5 hours ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 5 hours ago
CA
Training Associate, Client Services
Chartright Air Group
Mississauga, ON
- Full-time
The Training Associate, Client Services is responsible for preparing and supporting client-facing Client Services and Operations employees to perform their roles confidently, consistently,…
Added 5 hours ago
W
Analyst, Walmart Services - Seller Enablement
Walmart
Mississauga, ON
- Full-time
Bachelor’s degree in Business, Analytics, Supply Chain, Marketing, Operations, or a related field, or equivalent experience.
Added 6 hours ago
Branch Associate - Main Location
Calgary Food Bank
Calgary, AB
We are seeking a Regular Full-Time Branch Associate in our Main Location to join our passionate team. You’ll be right in the middle of the action balancing hands-on client support with…
Added 6 hours ago
A
Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
…and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s…
Added 6 hours ago
VI
Associate, Investments
Vital Infrastructure Property Trust
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
…closely with investment, business development, legal, finance and operations internal team members and external advisors. The role ensures transactions and business development pursuits…
Added 6 hours ago
TC
Senior Manager, Portfolio
Travelers Capital Corp
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…scalability of Travelers Capital. This role will sit between the associate level and senior leadership, providing mentorship, skill development to the associates, while providing support…
Added 7 hours ago
TC
Senior Manager, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…scalability of Travelers Capital. This role will sit between the associate level and senior leadership, providing mentorship, skill development to the associates, while providing support…
Added 7 hours ago
T
Personal Banking Associate-1
TD
AB · St. Albert, AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 7 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Collaborer avec les équipes techniques internes, les opérations réseau et les équipes produits pour assurer une résolution rapide des problèmes.
Added 7 hours ago
WHS Specialist
Amazon
Richmond, BC
…workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence…
Added 7 hours ago
FR
Supervisor, Administrative
FirstService Residential Canada
Vancouver, BC
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 7 hours ago
FR
Regional Director, Strata Operations
FirstService Residential Canada
Vancouver, BC
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 7 hours ago
T
Personal Banking Associate
TD
AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 8 hours ago
SH
Project Coordinator - Construction (CON)
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Coordinate the day-to-day operations of the Infrastructure and Facilities Planning & Redevelopment team including maintenance of all program documents and drafting reports as they relate to…
Added 8 hours ago
MB
Montana's Kitchen Manager
Montanas BBQ & Bar
Brampton, ON
- Full-time
Overview: Our Kitchen Managers are hands-on and work with the culinary team and each associate to deliver the Perfect Guest Experience to our Guests each and every time.
Added 8 hours ago
NB
Wealth Associate
National Bank of Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration

ADP

Sr Director, Field Learning Business Partner

Toronto, ON, Canada
3250 Bloor Street West, Etobicoke, ON, M8X 2X9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

ADP is hiring a Sr. Director, Field Learning Business Partner within our Strategic Enablement organization.

The Sr. Director, Field Learning works together with Executive & Senior leaders throughout their assigned Business Unit(s) to establish the learning strategy, influence priorities and assist in driving business results. As the leader of learning for MAS-Canada (Major Accounts Services), you will ultimately be responsible for working across the business functions and together with Learning Centers of Expertise (e.g., Design, Operations, Delivery) anticipating, consulting, designing, developing, delivering and measuring impact of learning solutions that enable successful change and organization readiness.

You will work with the business and learning Centers of Expertise to advance innovative learning strategies leveraging AI-enabled capabilities including generative AI, digital coaching, and analytics to enhance learner performance, accelerate skill development, and drive measurable business outcomes.

As a member of the Enterprise Learning Leadership team, this role reports directly to the VP, Enterprise Learning, with strong dotted line reporting to the VP of Field Enablement in the Major Accounts Services & Canada business unit. As a member of the Enterprise Learning Senior Leadership Team, the role influences the overall learning strategy & priorities for the company and contributes to new innovations and continuous improvement for the learning function. You will have direct reports across multiple locations.

In this role as the Sr. Director, you will collaborate directly with Field Enablement, Service, Implementation, Global Product & Technology leaders a well as General Managers across the Major Accounts Services & Canada business. The Learning Leader will ensure learning priorities and resources are aligned with the business strategy and priorities while meeting target budgetary goals for learning.

You will have very high visibility with executive management and require mature leadership skills. Success in this role is measured by the leader’s ability to deliver highly effective learning solutions that improve associate & client capability while delivering strong return on business expectations and overall reduced cost to serve.

This role may also require that (s)he sit on BU leadership councils and may also have leadership across multiple business lines, countries and organization structures.

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities

Talent Management: recruits, leads, and develops a high-performing team of Learning Strategists, establishing clear expectations, driving accountability for deliverables and outcomes, and fostering a culture of continuous improvement and business impact.
Relationship Management: builds trusting relationships across ADP to ensure a deep understanding of business needs, prioritize learning engagements and share value proposition for Enterprise Learning.
Performance Consulting: Proactively collaborates with business leaders to identify learning opportunities and plans. Conducts root cause analysis of performance issues and confirm where training adds value and where other performance improvement solutions are required.
Learning Analysis: Leads team in assessing and validating learning needs, defining and measuring success of learning interventions.
Learning Design, Development and Delivery: provides leadership to agile teams in designing, developing and rolling out learning solutions,
Client Learning Business Development: Identifies and implements new business opportunities designed to increase revenue from learning services and increase the overall value provided to clients.
Marketing & Communications: Leverages marketing communications strategies and materials to keep business abreast of Enterprise Learning initiatives and promote learning offerings internally and externally.
Operations: Ensures team adherence to standard operating procedures established by Enterprise Learning to ensure high quality, cost effective, scalable and timely output.
Budgeting: Forecasts and manages to team’s learning budget.
Performs other related duties as assigned

TO SUCCEED IN THIS ROLE: Requirements

This is not a remote role. We support a hybrid working arrangement (3 days in the office). Candidates will sit in our Toronto (Etobicoke) office with a proven track record of managing teams in both a virtual and in-office setting, not only in Canada but in the US.
12+ years' experience in a related management capacity in a high-performance service and operational environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
Extensive experience in a learning and development organization supporting adult learners, with in-depth knowledge of delivering a high-quality learning experience.
Proven track record of successfully managing a growth business in the service industry. Knowledge of payroll products and payroll industry preferred.
Demonstrated knowledge of multi-channel delivery methods.
Knowledge of professional coaching models and remote management skills
Knowledge of learning discipline, people management skills
Requires broad and comprehensive understanding of different systems, theories and practices as well as the changing business environment
Has in-depth knowledge of how their learning discipline integrated within the business and how the different areas in learning collectively integrate within the SBU, has knowledge of direct competitors
Leads a function typically through multiple levels of managers of diverse activities.
Adapts and executes broader segment strategy to achieve key business objectives; directly contributes to segment strategy development.
Evaluates key business challenges; directs the development of new or innovative solutions
Guided by company strategy and functional business objectives, impacts results of a core business
Influences and negotiates with great latitude on outcomes; presents and defends complicated or delicate issues
Up to 20-30% Travel Required
Required to work varied working hours to cover our national team across Canada.

A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military experience (NCO+) where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications

Advanced degree preferred.
Excellent oral and communication and presentation skills required.
Must be a strong team player as well as an individual contributor.
Excellent analytical skills.
Demonstrated ability to manage large-scale, complex transformation projects.
Self-starter with a track record of strong project management, planning and time management skills
Ability to work within a fast-paced and at times, ambiguous environment
Familiarity with GenAI and an understanding of ADP’s products and processes

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

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More about this job

Responsibilities

The Sr. Director will lead the learning strategy for MAS-Canada by collaborating with business leaders to design, develop, and deliver impactful learning solutions. They are responsible for managing a high-performing team, overseeing budgets, and leveraging innovative technologies like AI to drive business results and associate performance.

Requirements

Candidates must have 12+ years of management experience in a high-performance service environment and a proven track record of leading teams in both virtual and in-office settings. Strong expertise in learning and development, adult learning principles, and the ability to influence executive stakeholders are essential for success in this role.

Skills

Learning strategy
Performance consulting
Talent management
Relationship management
Generative AI
Digital coaching
Analytics
Project management
Leadership
Strategic planning
Change management
Budgeting
Communication
Presentation skills
Root cause analysis
Agile methodology

Benefits

Health insurance
Mental health and well-being support
Ongoing training and development
Mentorship opportunities
Paid time off for volunteering
Equity, inclusion, and belonging programs

Visa sponsorship

Not detected in the job text

Keywords

Learning and Development
Strategic Enablement
Generative AI
Digital Coaching
Analytics
Performance Consulting
Change Management
Agile Teams
Business Unit Leadership
Payroll Industry
Service Industry
Talent Management
Project Management
Root Cause Analysis
Marketing Communications
Budget Management
Executive Leadership
Operational Excellence
Multi-channel Delivery
Professional Coaching

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