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Added 11 mins ago
A
Client Service Representative - Calgary Eighth Avenue Place
ATB
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- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 42 mins ago
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- Full-time
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Added 1 hour ago
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- Full-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 1 hour ago
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Added 1 hour ago
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Added 2 hours ago
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Client Service Representative - Bonnyville
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…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
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Director, Finance
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Iqaluit, NU
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Overseeing and leading a team of financial professionals, providing guidance, mentorship, and support to promote their professional growth and ensure effective departmental operations;
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Added 3 hours ago
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Client Service Representative [Hourly]
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Advance Auto Parts

Commis aux pièces

Laval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 years of prior automotive parts experience
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

Best in class customer service and DIY issue resolution
Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Back Up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

Advanced selling skills (GAS3) for DIY
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions Education
High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

Read the full bilingual original

Job Description

CONNAISSANCES DE PIÈCES D'AUTO SONT NÉCESSAIRES

Vous souhaitez combiner votre passion pour l’automobile avec votre désir d’offrir le meilleur service à la clientèle? Nous avons ce qu’il vous faut. Chez CARQUEST, notre objectif est d’être le meilleur fournisseur de pièces du marché secondaire de l’automobile. Notre société mère, Advance Auto Parts, est le plus important fournisseur de pièces automobiles du marché secondaire nord-américain. Nous sommes à la recherche d’amateurs de voitures positifs et motivés pour se joindre à notre équipe. Les titulaires de ce poste devront entretenir d’excellentes relations avec nos clients.

CE QUI EST OFFERT PAR L’ENTREPRISE:

L’occasion de travailler pour le plus important fournisseur de pièces automobiles du marché secondaire nord-américain. Des possibilités d’avancement de carrière dans toute l’organisation Advance Auto Parts. L’accès à un excellent système de formation en ligne dédié au développement personnel ou à la formation des gestionnaires. Une culture organisationnelle enrichissante grâce au programme de reconnaissance des coéquipiers et aux repas en équipe. Un rabais employé sur les pièces automobiles, les outils et l’équipement. Un régime d’avantages sociaux collectifs après 90 jours à l’emploi, y compris l’assurance maladie complémentaire, l’assurance dentaire, les soins de la vue, l’assurance vie et l’assurance en cas de décès ou de mutilation accidentels. Des avantages financiers tels qu’un REER collectif avec contribution de contrepartie de l’employeur et un régime d’achat d’actions à rabais pour tous les coéquipiers permanents.

CE QUE VOUS APPORTEREZ À L’ÉQUIPE :

Être passionné par le service à la clientèle. Avoir une disposition naturelle à offrir un service exceptionnel en tout temps et à tisser des liens durables avec les clients, les autres employés, la direction, etc.
Être orienté sur la vente : Posséder des aptitudes avérées pour la vente et toujours s’efforcer d’atteindre les objectifs de vente personnels et en magasin, de même que les objectifs de service.
Faire preuve d’esprit d’équipe. S’engager à travailler en équipe. Démontrer une attitude positive et amicale.
Avoir de l’expérience dans l’industrie automobile. Posséder des connaissances avancées des pièces et systèmes automobiles. Avoir de l’expérience avec le système pour point de vente. Conseiller les clients pour leurs projets ou pour la résolution de problèmes complexes, par exemple l’identification de pièces.
Être débrouillard : Localiser des pièces auprès de différentes sources, y compris les commandes spéciales, secondes sources, etc.
Apprendre rapidement. Avoir une connaissance approfondie des opérations en magasin et une parfaite connaissance des procédures d’entretien et d’inventaire en magasin.
Faire preuve d’autonomie et de fiabilité dans l’exécution des tâches. Effectuer l’ouverture et la fermeture du magasin de manière responsable. Favoriser un environnement de travail sécuritaire.
Scolarité : Détenir un diplôme d’études secondaires ou diplôme d’équivalence d’études secondaires.
Être flexible : Être disponible le jour, le soir, la fin de semaine et lors des jours fériés, au besoin.

Exigences physiques : Les détails de la présente décrivent les exigences physiques nécessaires pour que l’employé puisse effectuer avec succès les tâches essentielles de son poste, avec ou sans accommodement raisonnable. Dans l’exercice de ses fonctions, le coéquipier sera principalement appelé à marcher et à se tenir debout. Le coéquipier doit être en mesure de parler, d’entendre, d’utiliser ses mains et ses doigts pour manipuler ou toucher des objets, de tendre les bras pour atteindre des objets, de grimper, de se tenir en équilibre, de se pencher, de s’agenouiller, de s’accroupir et de ramper. Le coéquipier devra fréquemment soulever et/ou déplacer des objets allant jusqu’à 23 kg (50 lb). Ce poste exige d’avoir une bonne vue de près et de loin, de distinguer les couleurs et d’avoir une bonne perception de la profondeur. Environnement de travail : Les détails de la présente décrivent l’environnement où le titulaire devra accomplir les tâches essentielles du poste, avec ou sans accommodement raisonnable. Dans l’exercice de ses fonctions, le coéquipier travaillera habituellement à l’intérieur dans un environnement de vente au détail. Le coéquipier sera occasionnellement exposé à des produits chimiques caustiques. Le niveau de bruit dans l’environnement de travail est habituellement modéré.

En tant qu’employeur souscrivant au principe de l’égalité d’accès à l’emploi, nous ne faisons preuve d’aucune discrimination envers tout postulant ou employé en raison de son origine raciale, de la couleur de sa peau, de son sexe, de son âge, de son origine nationale, de sa religion, de son orientation sexuelle, de son identité de genre, d’une incapacité ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou municipales.

Primary Responsibilities

Best in class customer service and DIY issue resolution
Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Back Up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

Advanced selling skills (GAS3) for DIY
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions Education
High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

Apply About employer

More about this job

Responsibilities

Provide best-in-class customer service and automotive problem resolution for DIY customers. Manage store inventory processes, perform key holder duties, and achieve personal and store sales goals.

Requirements

Requires 3-5 years of automotive parts experience and a high school diploma or equivalent. Must possess advanced knowledge of automotive systems and be available to work days, evenings, weekends, and holidays.

Skills

Customer service
Automotive parts knowledge
Sales
Inventory management
Point of sale systems
Diagnostic equipment
Problem resolution
Teamwork
Battery installation
Wiper installation
Safety compliance
Communication
Microsoft Office
Organizational skills
Parts sourcing

Benefits

Employee discount on automotive parts, tools, and equipment
Group benefits plan including health, dental, vision, life, and accidental death insurance
Group RRSP with employer matching
Discounted stock purchase plan
Online training and professional development
Team recognition program
Team meals

Visa sponsorship

Not detected in the job text

Keywords

Automotive parts
Retail
Customer service
Sales
Inventory
Point of sale
Diagnostic equipment
Battery installation
Wiper installation
ASE certification
Microsoft Word
Microsoft Excel
Safety
Parts lookup
Aftermarket
DIY
Store operations
Cycle counts
Merchandising
Problem solving

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