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Added 13 mins ago
EM
Customer Service Representative - Prince George Airport
Enterprise Mobility
Prince George, BC
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 27 mins ago
CC
Production Associate - Warehouse
Crane Carrier (Canada) Limited
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Inquire about customer needs as related to additional sales, services, etc.
Added 27 mins ago
CS
Member Services Representative - Prince Albert, SK
CAA Saskatchewan
Prince Albert, SK
- Full-time
We are seeking an enthusiastic Member Services Representative to provide a world-class experience to our members. This role is being hired as a full-time permanent position and will report…
Added 27 mins ago
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Parts Delivery Driver / Warehouse Associate
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Cambridge, ON
- Full-time
Inquire about customer needs as related to additional sales, services, etc.
Added 27 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
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…and their families. We also provide a robust pension plan to support your long-term financial planning and…
Added 43 mins ago
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Added 57 mins ago
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- Full-time
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Added 1 hour ago
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Outside Sales Reps
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…career with uncapped earning potential. As a Commercial Sales Representative, you will be responsible for generating new business and building relationships with commercial property owners,…
Added 2 hours ago
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Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
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Added 2 hours ago
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Rehabilitation Assistant - Rehabilitation Services
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
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Health Services Leader - Primary Health Care
Nova Scotia Health Authority
Truro, NS
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The Health Services Lead, Primary Health Care is a member of the Primary Health Care leadership team and is responsible for advancing priorities of the portfolio via supporting the ongoing…
Added 3 hours ago
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Mammography Technologist - Diagnostic Imaging
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
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Advance Auto Parts

commis aux pièces

Granby, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 3-5 years of prior automotive parts experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

Best in class customer service and DIY issue resolution
Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Back Up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

Advanced selling skills (GAS3) for DIY
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions Education
High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

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More about this job

Responsibilities

The role involves providing expert automotive problem resolution and sales assistance to DIY customers while managing store inventory and maintenance processes. Responsibilities also include performing DIY services like battery and wiper installations and maintaining high standards of store appearance.

Requirements

Candidates must have 3-5 years of automotive parts experience and possess strong knowledge of automotive systems and diagnostic equipment. A high school diploma or GED is required, and ASE certification is preferred.

Skills

Automotive parts knowledge
Customer service
Sales
Diagnostic equipment
Inventory management
Problem resolution
Parts lookup systems
POS systems
Battery installation
Wiper installation
Safety compliance
Microsoft Word
Microsoft Excel
Communication
Organizational skills
Automotive systems

Visa sponsorship

Not detected in the job text

Keywords

Automotive parts
DIY sales
Inventory management
Customer service
Diagnostic equipment
POS
ASE certification
Battery installation
Wiper installation
Retail
Parts lookup
Microsoft Word
Microsoft Excel
Safety
Cycle counts
Back stock
Automotive systems
Problem resolution
Sales goals
Store operations

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