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Added 9 mins ago
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Added 24 mins ago
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Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Full-time
Added 24 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
Added 24 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time

Advance Auto Parts

Sales pro

Bancroft, ON, Canada

$17.95 to $21.55 CAD / hour · Part-time

Apply on advanceauto.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: $17.95 to $21.55 CAD / hour
Job type: Part-time
Experience: 3-5 years of prior automotive parts experience
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

Best in class customer service and DIY issue resolution
Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone
Achieve personal / store sales goals and service objectives
Manage DIY services including testing, battery installation, wiper installs, etc.
Ensure high standards of customer service and store appearance standards
Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
Back Up to Professional services
Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

Advanced selling skills (GAS3) for DIY
Friendly communication
Ability to locate and stock parts
Safety knowledge and skills
Operating inventory systems and store equipment
Parts and automotive system knowledge skills
Operating POS and Parts lookup systems
Expert at testing and diagnostic equipment for DIY services
ASE P2 certified or ASE ready equivalent
Advanced solution, project and product quality recommendation ability
Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Successfully complete the Parts Knowledge Assessment
Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions Education
High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

ASE certification preferred, but not required

Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Compensation Range: The range of expected compensation for this role is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights!

Opportunity to work for one of the largest after-market auto parts provider in North America
Visibility to career growth opportunities across the entire Advance Auto Parts organization
Unlock earning potential with monthly or annual performance bonuses - eligibility varies by role.
Access to a robust online training system for personal or leadership development
A rewarding organizational culture through our team member recognition program
Group health, dental, disability and life insurance coverage
Employee discounts
Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

Please be advised that this job posting is for a newly created position and is not for an existing vacancy.

Apply on advanceauto.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The role is responsible for providing advanced automotive problem resolution, parts identification, and project assistance for DIY customers. Additionally, the position involves managing DIY services, achieving sales goals, and maintaining store inventory and appearance standards.

Requirements

Candidates must have 3-5 years of automotive parts experience and possess expert knowledge of automotive systems and diagnostic equipment. Proficiency in Microsoft Office software and the ability to perform physical tasks such as lifting up to 100 pounds are required.

Skills

Automotive parts knowledge
Diagnostic equipment
Customer service
Sales
Inventory management
Parts lookup
Problem resolution
Microsoft Word
Microsoft Excel
Communication
Safety compliance
POS systems
Battery installation
Wiper installation
Organizational skills
Math skills

Benefits

Health insurance
Dental insurance
Disability insurance
Life insurance
Performance bonuses
Online training system
Team member recognition program
Group RRSP with employer contribution
Discounted stock purchase plans
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Automotive
DIY
Retail
Parts lookup
Inventory
POS
ASE certification
Diagnostic equipment
Customer service
Sales goals
Safety
Microsoft Word
Microsoft Excel
Engine
Suspension
Brakes
Exhaust
Cycle counts
Back stock
Truck put away
POGs
Fleet safety
GAS3
Problem resolution
Maintenance
Automotive systems
Parts catalogs
Procedure manuals
Team member
After-market

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Work requirements

Jobs in Canada