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Added 1 min ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
…the position of District Sales Associate. Reporting to the Manager, District Sales Associates, the successful candidate’s primary responsibility is to provide administrative support sales…
Added 1 min ago
RB
Senior Project Manager-Regulatory, Risk Remediation
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Project Manager-Regulatory Risk Remediation is responsible for leading and coordinating regulatory risk management initiatives across the organization. This role partners with…
Added 1 min ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
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Added 17 mins ago
Sales Catering Manager Mat Leave 12 month contract
Coast Hotels
Calgary, AB
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Added 31 mins ago
M
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- Full-time
Tu assures et communiques le suivi du projet à l’équipe de réalisation, au client et à l’organisation;
Added 31 mins ago
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- Full-time
As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and…
Added 31 mins ago
S
Assistant Planner
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- Full-time
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Added 45 mins ago
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Added 45 mins ago
LV
Team Lead
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Toronto, ON
- Full-time
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Added 45 mins ago
DQ
restaurant manager
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- Full-time
Added 45 mins ago
GH
Health Care Aide - High River & Okotoks Based
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- Full-time
Keep accurate records of client care activities
Added 46 mins ago
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Nurse B - Clinical Nurse Educator
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Added 1 hour ago
A
Ready to Take the Next Step?
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- Full-time
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Added 1 hour ago
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Associate Director, Investment Platform (Contract)
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- Full-time
…capabilities that support investment professionals and enhance client outcomes across the wealth…
Added 1 hour ago
MS
Store Manager
MacDonald Search Group
Sarnia, ON
- Full-time
Our client is an established Canadian specialty apparel retailer seeking a Store Manager to lead its new Sarnia location!
Added 1 hour ago
AA
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
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- Full-time
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 1 hour ago
H(
Regional Manager
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $86,000 to $131,000 CAD / year
- Full-time
…for providing a range of education; acting as a relationship manager, providing training and support to a block of participating employers and their employees to meet client needs and…
Added 1 hour ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…the position of District Sales Associate. Reporting to the Manager, District Sales Associates, the successful candidate’s primary responsibility is to provide administrative support sales…
Added 1 hour ago
MF
Business Development Manager
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…

Advance Wire Products Ltd

Customer Account Manager

BC, Canada
Surrey, BC, V3Z 3S9, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Are you looking for your next challenge? Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and are looking for a Customer Account Manager to join our dynamic team in Surrey.

AWP is deeply committed to its mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

This is an in-office role based in our Surrey, BC office located in Campbell Heights.

JOB SUMMARY

The Customer Account Manager is responsible for managing key customer accounts and overseeing the end-to-end customer order requirements for grocery and retail environments. This role acts as the primary liaison between customers, internal design and production coordination teams and the Vice President, Business Development to ensure customer requirements are translated into accurate, drawing packages and customer orders to reflect customer needs.

The role is accountable for ensuring customer orders, drawing packages, and related documentation are accurate, timely, and aligned with customer expectations, company capabilities, and commercial objectives. This position plays a critical role in delivering consistent, high-quality customer experience while supporting sales growth and operational efficiency.

KEY ACCOUNTABILITIES

Serve as the primary point of contact for assigned key customer accounts throughout the order and layout design lifecycle.
Manage and oversee the customer order intake process to ensure accuracy and completeness.
Interpret customer floor plans and site specifications for retail and grocery spaces.
Oversee the development of department drawing packages using the company’s manufactured display and décor solutions, ensuring designs meet customer requirements and internal manufacturing standards.
Collaborate closely with Design teams to ensure department layouts are technically feasible and aligned with production capabilities.
Lead, coach, and provide day-to-day direction to Customer Service Coordinators, ensuring workload balance, quality of work, and adherence to processes and timelines.
Review and approve department layouts, order documentation, and change requests.
Manage customer revisions, changes, and clarifications in a controlled and documented manner.
Maintain item catalogue for key accounts to ensure accuracy of pricing and items.
Proactively identify and resolve issues that could impact customer satisfaction, timelines, or margins.
Contribute to continuous improvement of customer order, drawing packages, and communication processes.
Uphold company standards for quality, customer service, and professionalism in all interactions.

QUALIFICATIONS

Skills & Competencies:

Strong customer relationship management and communication skills.
Ability to translate customer requirements into practical, manufacturable layout solutions
Leadership and people management skills, including coaching and performance oversight.
High attention to detail and accuracy in documentation and design review.
Strong organizational and prioritization skills in a fast-paced environment
Problem-solving skills with the ability to manage competing priorities and deadlines.
Strong computer proficiency, including Microsoft Outlook and Excel.
Demonstrated ability to learn and navigate ERP, order management and other business systems
Experience with layout/design software (SolidWorks, AutoCAD).
Collaborative mindset with the ability to work cross-functionally.

Knowledge and Experience:

Post secondary education or relevant coursework in Business Administration, Project Management, Operations or related field.
Knowledge or experience in retail and grocery store environments, including fixtures, displays, and merchandising layouts is highly desirable
Interpretation of architectural drawings, blueprints, and floor plans
Experience with manufacturing environment, particularly made-to-order or engineered-to-order manufacturing processes

PERKS AND BENEFITS

Flexible Start/Finish Times: We understand the importance of work-life balance. We offer the flexibility to start and finish your workday within our standard office hours, allowing you to manage your time effectively.
Medical and Dental Benefits: Your health is our priority. We offer comprehensive medical and dental benefits to ensure you and your family have the support you need.
Free Parking and EV Charging: Say goodbye to the stress of finding parking. Our employees enjoy complimentary parking, making your commute hassle-free, and for those with EV cars, we have four complimentary charging stalls.
Fully Stocked Fridge with Snacks: Never go hungry at work again! Our office kitchen is filled with a variety of snacks and refreshments to keep you fueled and focused throughout the day.

Please apply before October 15, 2026.

We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview. We are looking forward to receiving your resume via our online process.

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More about this job

Responsibilities

The Customer Account Manager acts as the primary liaison between clients and internal teams to manage order requirements and layout designs. They are responsible for overseeing the order intake process, coaching staff, and ensuring all documentation aligns with company standards and customer expectations.

Requirements

Candidates should possess post-secondary education in business or a related field and experience in retail or manufacturing environments. Proficiency in design software like SolidWorks or AutoCAD and strong leadership capabilities are required for this role.

Skills

Communication skills
Leadership
People management
Attention to detail
Organizational skills
Prioritization
Problem-solving
Microsoft Outlook
Microsoft Excel
ERP systems
SolidWorks
AutoCAD
Project management
Blueprint interpretation

Benefits

Flexible start/finish times
Medical benefits
Dental benefits
Free parking
EV charging
Snacks and refreshments

Visa sponsorship

Not detected in the job text

Keywords

Customer Account Manager
Merchandising
Retail
Grocery
Pharmacy
Manufacturing
Order management
Layout design
SolidWorks
AutoCAD
ERP
Project management
Blueprint interpretation
Floor plans
Business development
Operations
Client relations
Quality assurance
Supply chain
Commercial objectives

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