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Added 14 mins ago
K
Process Engineer
Kaycan
Acton, ON
- Full-time
We are seeking an experienced and detail-oriented Process Engineer to lead certification efforts, optimize manufacturing processes, and drive continuous improvement projects. This role is…
Added 14 mins ago
S
Finance Manager
Stagevision
Mississauga, ON
- Full-time
…filings, and payments, including HST, GST, QST, PST, and U.S. sales tax (where applicable); payroll taxes; and WSIB, WorkSafe BC, WorkSafe NB, and…
Added 30 mins ago
Associate, Strategic Finance
Peak Power Inc
Toronto, ON
…whether they are financially feasible based on the type of project and its location (within continental North America). You will also get to work closely with Business Development,…
Added 59 mins ago
EC
Strategic Development Trainee
EMCO Corporation
Hamilton, ON
- Full-time
Identify potential gaps, exclusions, substitutions, and sales opportunities within project specifications.
Added 59 mins ago
AI
Manager, Engineering and Project Management
American Iron and Metal
Hamilton, ON
- Full-time
Lead, mentor, and develop a team of Project Managers and Project Coordinators.
Added 1 hour ago
DC
SA25 Product Manager
Danaher Corporation
Burnaby, BC · CAN - Burnaby - Cytiva
- Full-time
Maintain and improve Cytiva’s addressable market model to define our key segments and sharpen our go-to-market strategy. Project future demand based on market conditions.
Added 1 hour ago
EC
Strategic Development Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
Identify potential gaps, exclusions, substitutions, and sales opportunities within project specifications.
Added 1 hour ago
RB
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
…restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and…
Added 2 hours ago
BI
Bobcat Territory Sales Consultant
Brown's Industrial Sales
Lloydminster, AB
- Full-time
Company Description Brown's Industrial Sales specializes in heavy equipment sales, rentals, and service, representing brands such as Develon, Bobcat, and Ammann. The company supports…
Added 2 hours ago
NT
Director of Brands
Nature's Touch Inc.
ON
- Full-time
Lead branded launches from concept to shelf, bringing together R&D, PMO, Operations, Supply Chain, Quality, Finance, Regulatory, and Sales around clear milestones
Added 2 hours ago
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Project Manager, PMO
Nature's Touch Inc.
ON
- Full-time
Reporting to the Director of PMO, the Project Manager owns the end-to-end execution of private-label and branded initiatives across a high-volume, fast-moving portfolio - from Innovation…
Added 2 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Lead the selection, implementation, and management of tooling and systems for Business Applications across HR, Finance, Procurement, Sales, and Support.
Added 3 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
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Added 3 hours ago
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Engineering Team Leader (PET HR)
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Bolton, ON
- Full-time
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Added 3 hours ago
PA
Director of Sales
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Lead the development of a three-to-five-year sales growth strategy, identifying priority markets, customer segments, strategic partnerships, and investment opportunities to achieve…
Added 3 hours ago
A
Skywise - Business Applications & Development Tools Manager
Airbus
Waterloo, ON
- Full-time
Lead the selection, implementation, and management of tooling and systems for Business Applications across HR, Finance, Procurement, Sales, and Support.
Added 3 hours ago
J
Senior Vice President, Capital Markets, Investments & Project Finance - DG Solar Company
J&T
Toronto, ON · North York, ON
- Full-time
Lead capital raising across project, portfolio, asset and corporate financing structures.
Added 4 hours ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Team LeadershipCoach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to…
Added 4 hours ago
Field Sales Representative III, Public Sector, Defense, Google Cloud
Google
Ottawa, ON
As a Field Sales Representative (FSR) for Public Sector, you will serve as a strategic partner to Public Sector accounts related to different public entities. You will manage account growth…
Added 8 hours ago
Z
Technical Architect- Presales (Custom Software)
Zazz
Canada
- Full-time
This is not a pure sales role. Our work is custom solutions, so the quality of the solution matters far more than a pitch. We want someone with real technical depth who enjoys clients and…
Added 8 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 8 hours ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 8 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 9 hours ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
You will combine Client Success Management, CS Operations, Project/Program Management, data, and AI to help evolve and scale the Client Success organization. You will be Client-obsessed,…

Advance Wire Products Ltd

Customer Account Manager

BC, Canada
Surrey, BC, V3Z 3S9, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Are you looking for your next challenge? Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and are looking for a Customer Account Manager to join our dynamic team in Surrey.

AWP is deeply committed to its mission, which is to help drive our clients’ profitability and customer satisfaction through in-store innovation. AWP has been working with grocery, convenience, and pharmacy retailers to solve merchandising challenges since 1953. Our team combines in-depth research with front-line retail experience to anticipate and meet the needs of our clients and their business practices. All employees, from the manufacturing department through to the sales team, work to truly understand the business of our clients.

This is an in-office role based in our Surrey, BC office located in Campbell Heights.

JOB SUMMARY

The Customer Account Manager is responsible for managing key customer accounts and overseeing the end-to-end customer order requirements for grocery and retail environments. This role acts as the primary liaison between customers, internal design and production coordination teams and the Vice President, Business Development to ensure customer requirements are translated into accurate, drawing packages and customer orders to reflect customer needs.

The role is accountable for ensuring customer orders, drawing packages, and related documentation are accurate, timely, and aligned with customer expectations, company capabilities, and commercial objectives. This position plays a critical role in delivering consistent, high-quality customer experience while supporting sales growth and operational efficiency.

KEY ACCOUNTABILITIES

Serve as the primary point of contact for assigned key customer accounts throughout the order and layout design lifecycle.
Manage and oversee the customer order intake process to ensure accuracy and completeness.
Interpret customer floor plans and site specifications for retail and grocery spaces.
Oversee the development of department drawing packages using the company’s manufactured display and décor solutions, ensuring designs meet customer requirements and internal manufacturing standards.
Collaborate closely with Design teams to ensure department layouts are technically feasible and aligned with production capabilities.
Lead, coach, and provide day-to-day direction to Customer Service Coordinators, ensuring workload balance, quality of work, and adherence to processes and timelines.
Review and approve department layouts, order documentation, and change requests.
Manage customer revisions, changes, and clarifications in a controlled and documented manner.
Maintain item catalogue for key accounts to ensure accuracy of pricing and items.
Proactively identify and resolve issues that could impact customer satisfaction, timelines, or margins.
Contribute to continuous improvement of customer order, drawing packages, and communication processes.
Uphold company standards for quality, customer service, and professionalism in all interactions.

QUALIFICATIONS

Skills & Competencies:

Strong customer relationship management and communication skills.
Ability to translate customer requirements into practical, manufacturable layout solutions
Leadership and people management skills, including coaching and performance oversight.
High attention to detail and accuracy in documentation and design review.
Strong organizational and prioritization skills in a fast-paced environment
Problem-solving skills with the ability to manage competing priorities and deadlines.
Strong computer proficiency, including Microsoft Outlook and Excel.
Demonstrated ability to learn and navigate ERP, order management and other business systems
Experience with layout/design software (SolidWorks, AutoCAD).
Collaborative mindset with the ability to work cross-functionally.

Knowledge and Experience:

Post secondary education or relevant coursework in Business Administration, Project Management, Operations or related field.
Knowledge or experience in retail and grocery store environments, including fixtures, displays, and merchandising layouts is highly desirable
Interpretation of architectural drawings, blueprints, and floor plans
Experience with manufacturing environment, particularly made-to-order or engineered-to-order manufacturing processes

PERKS AND BENEFITS

Flexible Start/Finish Times: We understand the importance of work-life balance. We offer the flexibility to start and finish your workday within our standard office hours, allowing you to manage your time effectively.
Medical and Dental Benefits: Your health is our priority. We offer comprehensive medical and dental benefits to ensure you and your family have the support you need.
Free Parking and EV Charging: Say goodbye to the stress of finding parking. Our employees enjoy complimentary parking, making your commute hassle-free, and for those with EV cars, we have four complimentary charging stalls.
Fully Stocked Fridge with Snacks: Never go hungry at work again! Our office kitchen is filled with a variety of snacks and refreshments to keep you fueled and focused throughout the day.

Please apply before October 15, 2026.

We thank you for your interest in this position, however, only qualified candidates will be contacted for an interview. We are looking forward to receiving your resume via our online process.

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More about this job

Responsibilities

The Customer Account Manager acts as the primary liaison between clients and internal teams to manage order requirements and layout designs. They are responsible for overseeing the order intake process, coaching staff, and ensuring all documentation aligns with company standards and customer expectations.

Requirements

Candidates should possess post-secondary education in business or a related field and experience in retail or manufacturing environments. Proficiency in design software like SolidWorks or AutoCAD and strong leadership capabilities are required for this role.

Skills

Communication skills
Leadership
People management
Attention to detail
Organizational skills
Prioritization
Problem-solving
Microsoft Outlook
Microsoft Excel
ERP systems
SolidWorks
AutoCAD
Project management
Blueprint interpretation

Benefits

Flexible start/finish times
Medical benefits
Dental benefits
Free parking
EV charging
Snacks and refreshments

Visa sponsorship

Not detected in the job text

Keywords

Customer Account Manager
Merchandising
Retail
Grocery
Pharmacy
Manufacturing
Order management
Layout design
SolidWorks
AutoCAD
ERP
Project management
Blueprint interpretation
Floor plans
Business development
Operations
Client relations
Quality assurance
Supply chain
Commercial objectives

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