AFTER SALES SUPPORT

Advantage Farm Equipment Ltd. – London, Ontario

Advantage Farm Equipment is looking for an organized, customer-focused individual to join our team in an After Sales Support role.

This position is focused on supporting our customers and our Parts and Service teams after the sale. The successful candidate will help with customer communication, service administration, manufacturer programs and general departmental support.

WHAT YOU'LL DO

• Provide ongoing support to customers following the purchase and delivery of equipment.

• Assist our Parts and Service teams with customer communication, follow-up and day-to-day administration.

• Help coordinate service appointments and customer equipment coming into and leaving the dealership.

• Follow up with customers regarding service status, outstanding items and after-sales needs.

• Assist with work-order administration and ensure required information and documentation is collected.

• Help coordinate communication between Sales, Parts and Service following equipment delivery.

• Maintain accurate customer and equipment information within dealership systems.

• Assist with manufacturer service campaigns, product updates and other after-sales programs.

• Assist with warranty administration and communication with manufacturers as required.

• Help with parts inquiries, service follow-up and customer requests when required.

• Provide administrative support and coverage within Parts and Service during busy periods and employee absences.

• Assist with improving our customer follow-up and after-sales processes.

• Assist with other Parts, Service and after-sales responsibilities as required.

WHAT WE'RE LOOKING FOR

We are looking for someone who is organized, personable and enjoys working with customers and being part of a team.

The successful candidate should have:

• Strong communication and customer service skills

• Good computer and administrative skills

• Excellent attention to detail

• The ability to manage multiple tasks and follow through

• A willingness to learn

• The ability to work independently and as part of a team

Experience in agriculture, construction equipment, automotive, heavy equipment, Parts or Service would be considered an asset.

Training will be provided.

WHAT WE OFFER

• Competitive wages – compensation to be discussed based on experience

• RRSP matching program

• Boot allowance

• Company apparel and swag

• Training and development

• Opportunities for growth and advancement within the company

• A relaxed, team-oriented work environment

• The opportunity to work with a wide variety of agricultural and construction equipment

LOCATION & HOURS

This is a full-time position based out of our London, Ontario branch.

Training will be provided at both our London location and our head office in Wyoming, Ontario.

The position is typically Monday to Friday. During peak agricultural seasons, including spring planting and fall harvest, Saturday availability will be required to help support our customers and Parts & Service teams.

Some flexibility in scheduling may be required based on seasonal workload and customer needs.

If you're organized, enjoy working with customers and are looking for an opportunity to learn and grow within the equipment industry, we'd like to hear from you.

Advantage Farm Equipment Ltd.

Please Apply through Job ad

or

jessef@advantage-equip.com

or

benm@advantage-equip.com