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Added 1 min ago
Senior Program Manager
Procom
Toronto, ON
Contract
The Senior Program Manager will lead a critical project concerning transit fare payment systems within the Project in Toronto. This initiative involves managing large-scale, complex…
Added 3 mins ago
Senior Civil Engineer, Community and Resort Development
McElhanney
Canmore, AB
Full-time
McElhanney has an exciting opportunity for Senior Civil Engineer, Community and Resort Development to join our growing team. In this role, you will lead multi-disciplinary Community and…
Added 3 mins ago
HRIS (Workday) Implementation Project Specialist (26-252)
City of Cornwall
Cornwall, ON
$89,441 to $100,692 CAD / year
Contract
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Added 3 mins ago
Senior Cloud Architect
Cognizant
Mississauga, ON
$100,000 to $140,000 CAD / year
Full-time
As a Senior Cloud Architect, you will make an impact by designing, architecting, and optimizing cloud-native enterprise solutions that improve reliability, scalability, security, and…
Added 3 mins ago
Senior Formulation Scientist (Drug Product) - Eurofins CDMO Alphora, Inc.
Eurofins
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$90,000 CAD / year
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Added 3 mins ago
Senior Project Manager
MyGreat Recruitment Inc.
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$120,000 to $180,000 CAD / year
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…Columbia. This role is suited to an experienced Project Manager or Senior Project Manager who can lead projects from pre-construction through completion while managing commercial…
Added 3 mins ago
Director, Virtual Care Technology Applications
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Added 3 mins ago
Electrical & Instrumentation Engineer
Veolia | Water Tech
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Full-time
…budget, and ensuring project risks are mitigated. This is a Senior role within the team, the chosen individual will complete the electrical and/or instrumentation design for a wide range of…
Added 3 mins ago
Project Manager
Tata Consultancy Services
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$100,000 to $130,000 CAD / year
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…Legal, and Regulatory Affairs teams. Demonstrated ability to lead complex projects through the full project lifecycle, including planning, requirements gathering, execution, governance,…
Added 3 mins ago
Senior Research Chemist (Drug Product) - Eurofins CDMO Alphora, Inc.
Eurofins
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$75,000 CAD / year
Full-time
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Added 3 mins ago
Director, Food Safety & Supplier Assurance
ArdoVLM
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Full-time
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Added 3 mins ago
Business Analyst 3
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Winnipeg, MB
Full-time
…management team, the Business Analyst 3 (BA3) reports to the Senior Product Manager, Statutory Products and provides project support across Teranet Manitoba. The role leads business…
Added 3 mins ago
Senior Civil Engineer, Community and Resort Development
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Added 3 mins ago
Senior IT Auditor
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Added 3 mins ago
Intermediate & Senior Interior Designer
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…restaurant, and mixed-use environments, is seeking an experienced Senior Interior Designer with a strong background in hospitality and/or multi-residential design to join their growing…
Added 4 mins ago
Senior Manager, Business Valuations, Damages & Forensic Accounting
MNP
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If you have the ambition and passion to lead, this is a place where you can truly step up and shine.
Added 4 mins ago
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Added 4 mins ago
Senior Data Engineer
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Added 19 mins ago
Actuarial Specialist, Auto Pricing
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Reporting to a Senior Manager, the Actuarial Specialist plays a pivotal role in building team capability by coaching junior actuaries and providing technical leadership to deliver business…
Added 19 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
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Added 19 mins ago
Data Scientist II
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Visualize insights from the data to tell and illustrate stories that clearly convey the meaning of results to decision-makers and stakeholders at every level of technical understanding.
Added 33 mins ago
Lead/ Senior Power Systems Engineer
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Mississauga, ON
Full-time
We are looking for a Lead Power Systems Engineer to join our Toronto team and take technical ownership of complex power systems studies across a diverse and growing project portfolio…
Added 33 mins ago
Project Specialist (New Grad)
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Are you looking for a role that challenges you and lets you lead complex technical projects from concept through completion? Can you see yourself coordinating multidisciplinary teams to…
Added 33 mins ago
SAP HR - Senior HCM TIME Consultant
IBM
Calgary, AB
$79,800 to $125,400 CAD / year
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We are seeking an experienced Senior SAP HCM Time Consultant to lead the design, configuration, implementation, and support of SAP HCM Time Management solutions.
Added 33 mins ago
Senior Project Manager
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
Contract
Strong communication and documentation skills, with the ability to communicate effectively with both senior leadership and technical audiences

Advantage Group

System Administrator

Toronto, ON, Canada

Pay: Expected Salary Range: $70,000 to $85,000
Job type: Full-time
Apply by: Dec 21, 2026
Experience: 5+ years of experience in system administration or technical support roles.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Discover an Exciting New Opportunity with Advantage
System Administrator

About Advantage Group International

Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth.
Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow. As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth.

Why Join Us

Shape the future of collaboration at a global intelligence company redefining how businesses grow.
Make an impact by turning insight into stronger partnerships and real results.
Work with global teams and leaders in an agile, high-performing environment.
Thrive in a culture that values clarity, curiosity, and innovation.
Grow your career through meaningful work, development, and competitive rewards.

Who We’re Seeking to Join Our Team:

The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT systems. This role combines hands-on technical execution with strategic leadership - maintaining system performance, resolving technical issues, supporting end-users globally, and driving AI-powered improvements to IT operations.
The ideal candidate is someone who thrives on solving complex problems, improving systems, and delivering exceptional service - and who is excited to be at the forefront of AI-enabled IT operations. This role also plays a key part in ensuring system reliability, security, and scalability while leading the adoption of intelligent automation and AI tooling that transforms how IT delivers value.

What Success Looks Like in this Role:

System Administration

Support and enhance Microsoft 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other enterprise-wide systems.
Ensure system security, data integrity, and compliance with internal and external standards.
Lead IT improvement projects including upgrades, migrations, and performance tuning.
Partner with external vendors and internal technical teams to maintain optimal performance of our environments.
Perform routine maintenance, updates, and backups.

AI Agent Development & Workflow Automation

Design, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, onboarding workflows, and system health monitoring.
Leverage tools such as Microsoft Copilot Studio, Power Automate, and other AI/ML platforms to deploy intelligent automation across IT operations.
Identify opportunities to reduce manual effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance data.
Develop and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT team.
Collaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departments.

Technical Support & Operations

Lead the help desk function across all ticket levels, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response time.
Implement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scores.
Analyze ticket data and support trends to proactively identify systemic issues and drive continuous improvement.
Ensure system uptime, performance, and user satisfaction; monitor system performance and implement improvements.
Troubleshoot hardware and software issues.
Monitor and report on IT service metrics and KPIs, including AI agent performance and automation coverage.
Support the development and enforcement of IT policies, procedures, and best practices.
Maintain comprehensive documentation of systems, AI agents, and procedures.

IT Special Projects

Lead and execute IT special projects, including AI tooling pilots, infrastructure modernization, and cross-functional technology initiatives.
Act as the IT point of contact for AI adoption projects, coordinating with vendors, business units, and senior leadership.
Evaluate emerging AI and automation technologies, prepare business cases, and present recommendations to IT management.
Drive proof-of-concept initiatives for new AI capabilities and transition successful pilots into production-grade solutions.

IT Onboarding & Training

Lead IT onboarding for new hires, including account provisioning, hardware setup, and training.
Develop and deliver training programs to improve digital literacy, AI tool adoption, and overall technology proficiency across the organization.
Create resources and guides to help staff effectively use AI-powered tools in their day-to-day work.

Asset & Delivery Management

Coordinate the deployment of IT hardware and software across departments.
Maintain accurate records of IT assets, licenses, and warranties.
Implement proactive lifecycle management for hardware and software.

The Capabilities and Skills that Matter:

5+ years of experience in system administration or technical support roles.
Demonstrated experience designing or deploying AI agents or intelligent automation solutions (e.g., Microsoft Copilot Studio, Power Automate, Azure AI, or similar platforms).
High attention to detail, with a service-oriented mindset and a passion for operational excellence.
Expertise in Microsoft 365, Azure AD, Intune, and enterprise IT systems.
Proven experience managing technical support teams and working with 3rd party vendors.
Strong understanding of IT service management (ITSM) principles and help desk best practices.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Experience with SOC2 Type 2 compliance or other IT compliance and security best practices.
Curiosity and enthusiasm for emerging AI technologies and their practical application in IT operations.

Location: This role is Toronto – Hybrid, with periodic in‑person team sessions.

Expected Salary Range: $70,000 to $85,000

Disclosure of Artificial Intelligence (AI) Use: Please be advised that The Advantage Group International uses artificial intelligence (AI) tools to assist in the initial screening of resumes. This tool helps us identify strong matches, which are then manually evaluated by our hiring team for interview selection.

Equal Opportunity Employer

Here at Advantage, we are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace; therefore, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles at Advantage.

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More about this job

Responsibilities

The System Administrator is responsible for the day-to-day operations, maintenance, and security of corporate IT systems while leading AI-powered automation initiatives. This role also manages global technical support, IT onboarding, and cross-functional special projects to ensure system reliability and scalability.

Requirements

Candidates must have at least 5 years of experience in system administration or technical support with proven expertise in Microsoft 365 and Azure environments. Demonstrated experience in deploying AI agents or intelligent automation solutions is required, along with strong analytical and customer service skills.

Skills

System Administration
Microsoft 365
Azure AD
Intune
AI Agent Development
Power Automate
Microsoft Copilot Studio
IT Service Management
Help Desk Management
Technical Support
Automation
System Security
Data Integrity
Compliance
Infrastructure Modernization

Visa sponsorship

Not detected in the job text

Keywords

System Administrator
Microsoft 365
Azure AD
Intune
SharePoint Online
Microsoft Copilot Studio
Power Automate
AI Agents
Automation
ITSM
Help Desk
SOC2 Type 2
Security
Compliance
Infrastructure
Technical Support
Asset Management
Lifecycle Management
Digital Literacy
Cloud Computing

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