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Added 16 mins ago
Front Store - Clerk Front Store
Sobeys
Lower Sackville, NS
Full-time
Provide customers with friendly and professional service by processing their service requests, payments, and transactions in an efficient manner. Ensure accurate cash-handling procedures at…
Added 16 mins ago
Manager, Inventory Partnerships-Gestionnaire, Partenariats d'inventaire
Klever
Montreal, QC
Full-time
Negotiate pricing, fee structures, rebates, preferred access, exclusivity, service levels, data and identity terms, annual commitments, and joint commercial opportunities.
Added 16 mins ago
Optometrist - Pearle Vision (Peterborough, Ontario, K9J 2V7, Canada)
Eyes On Eyecare
Peterborough, ON
Part-time
Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
Added 17 mins ago
IT - Application Support Analyst – Level 2
Talent Acquisition - Achev
Mississauga, ON
Certifications or training in Microsoft Azure, ITIL, DevOps methodologies, database administration, or helpdesk/service desk operations are considered assets.
Added 17 mins ago
Network Administrator
Rocky View County
Rocky View No 44, AB · Rocky View County, AB
Capture and keep thorough service desk ticket updates for all work conducted.
Added 17 mins ago
Care Coordinator/Physiotherapy Assistant
Lifemark Health Group
Corner Brook, NL
Full-time
…clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator/Physiotherapy Assistant is responsible for…
Added 32 mins ago
Front Desk Concierge
Skin Vitality Medical Clinic
Mississauga, ON
Full-time
As a Front Desk Conceirge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every…
Added 32 mins ago
System Administrator
Advantage Group
Toronto, ON
Full-time
The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT…
Added 32 mins ago
Technical Support Agent
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
Full-time
…Compile various statistics and other data on the observance of service standards. Inform the Help Desk Services team of changes to be made to computer equipment, as…
Added 46 mins ago
Agency Operations Specialist - MA4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
As an Agency Operations Specialist, you lead the coordination of customer service and financial support between MNIT Enterprise, MNIT DPS, and DPS divisions. It serves as the department…
Added 46 mins ago
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General Manager
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…division runs safely, efficiently and with the high level of service the community has come to…
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Membership Sales Associate
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Toronto, ON · Etobicoke, ON
$18 CAD / hour
Full-time
Working at our front desk which includes answering phones and talking to members among other tasks
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collaboration with multiple service-providers
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Accounting Officer
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Saint-Paul, NB · St.-Paul, NB
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Loader, Customer Assistance
RONA
Vaudreuil-Dorion, QC
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We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 1 hour ago
Evaluator - Health Care Program Investigator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 1 hour ago
Financial Planning Analyst - Accounting Officer Principal
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Saint-Paul, NB · St.-Paul, NB
Full-time
Added 1 hour ago
Front Store - Clerk Front Store
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Lower Sackville, NS
Provide customers with friendly and professional service by processing their service requests, payments, and transactions in an efficient manner. Ensure accurate cash-handling procedures at…
Added 1 hour ago
Order Desk Agent
Herd North America
MB · Winnipeg, Manitoba
Full-time
Added 1 hour ago
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Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Part-time
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Information Desk Team Lead
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Ottawa, ON
Full-time
The Information Desk Lead requires strong interpersonal and relationship-building skills, cultural sensitivity, and the ability to navigate complex client needs within a collaborative and…

Advantage Group

System Administrator

Toronto, ON, Canada

Pay: Expected Salary Range: $70,000 to $85,000
Job type: Full-time
Apply by: Dec 21, 2026
Experience: 5+ years of experience in system administration or technical support roles.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Discover an Exciting New Opportunity with Advantage
System Administrator

About Advantage Group International

Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth.
Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow. As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth.

Why Join Us

Shape the future of collaboration at a global intelligence company redefining how businesses grow.
Make an impact by turning insight into stronger partnerships and real results.
Work with global teams and leaders in an agile, high-performing environment.
Thrive in a culture that values clarity, curiosity, and innovation.
Grow your career through meaningful work, development, and competitive rewards.

Who We’re Seeking to Join Our Team:

The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT systems. This role combines hands-on technical execution with strategic leadership - maintaining system performance, resolving technical issues, supporting end-users globally, and driving AI-powered improvements to IT operations.
The ideal candidate is someone who thrives on solving complex problems, improving systems, and delivering exceptional service - and who is excited to be at the forefront of AI-enabled IT operations. This role also plays a key part in ensuring system reliability, security, and scalability while leading the adoption of intelligent automation and AI tooling that transforms how IT delivers value.

What Success Looks Like in this Role:

System Administration

Support and enhance Microsoft 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other enterprise-wide systems.
Ensure system security, data integrity, and compliance with internal and external standards.
Lead IT improvement projects including upgrades, migrations, and performance tuning.
Partner with external vendors and internal technical teams to maintain optimal performance of our environments.
Perform routine maintenance, updates, and backups.

AI Agent Development & Workflow Automation

Design, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, onboarding workflows, and system health monitoring.
Leverage tools such as Microsoft Copilot Studio, Power Automate, and other AI/ML platforms to deploy intelligent automation across IT operations.
Identify opportunities to reduce manual effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance data.
Develop and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT team.
Collaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departments.

Technical Support & Operations

Lead the help desk function across all ticket levels, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response time.
Implement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scores.
Analyze ticket data and support trends to proactively identify systemic issues and drive continuous improvement.
Ensure system uptime, performance, and user satisfaction; monitor system performance and implement improvements.
Troubleshoot hardware and software issues.
Monitor and report on IT service metrics and KPIs, including AI agent performance and automation coverage.
Support the development and enforcement of IT policies, procedures, and best practices.
Maintain comprehensive documentation of systems, AI agents, and procedures.

IT Special Projects

Lead and execute IT special projects, including AI tooling pilots, infrastructure modernization, and cross-functional technology initiatives.
Act as the IT point of contact for AI adoption projects, coordinating with vendors, business units, and senior leadership.
Evaluate emerging AI and automation technologies, prepare business cases, and present recommendations to IT management.
Drive proof-of-concept initiatives for new AI capabilities and transition successful pilots into production-grade solutions.

IT Onboarding & Training

Lead IT onboarding for new hires, including account provisioning, hardware setup, and training.
Develop and deliver training programs to improve digital literacy, AI tool adoption, and overall technology proficiency across the organization.
Create resources and guides to help staff effectively use AI-powered tools in their day-to-day work.

Asset & Delivery Management

Coordinate the deployment of IT hardware and software across departments.
Maintain accurate records of IT assets, licenses, and warranties.
Implement proactive lifecycle management for hardware and software.

The Capabilities and Skills that Matter:

5+ years of experience in system administration or technical support roles.
Demonstrated experience designing or deploying AI agents or intelligent automation solutions (e.g., Microsoft Copilot Studio, Power Automate, Azure AI, or similar platforms).
High attention to detail, with a service-oriented mindset and a passion for operational excellence.
Expertise in Microsoft 365, Azure AD, Intune, and enterprise IT systems.
Proven experience managing technical support teams and working with 3rd party vendors.
Strong understanding of IT service management (ITSM) principles and help desk best practices.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Experience with SOC2 Type 2 compliance or other IT compliance and security best practices.
Curiosity and enthusiasm for emerging AI technologies and their practical application in IT operations.

Location: This role is Toronto – Hybrid, with periodic in‑person team sessions.

Expected Salary Range: $70,000 to $85,000

Disclosure of Artificial Intelligence (AI) Use: Please be advised that The Advantage Group International uses artificial intelligence (AI) tools to assist in the initial screening of resumes. This tool helps us identify strong matches, which are then manually evaluated by our hiring team for interview selection.

Equal Opportunity Employer

Here at Advantage, we are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace; therefore, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles at Advantage.

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More about this job

Responsibilities

The System Administrator is responsible for the day-to-day operations, maintenance, and security of corporate IT systems while leading AI-powered automation initiatives. This role also manages global technical support, IT onboarding, and cross-functional special projects to ensure system reliability and scalability.

Requirements

Candidates must have at least 5 years of experience in system administration or technical support with proven expertise in Microsoft 365 and Azure environments. Demonstrated experience in deploying AI agents or intelligent automation solutions is required, along with strong analytical and customer service skills.

Skills

System Administration
Microsoft 365
Azure AD
Intune
AI Agent Development
Power Automate
Microsoft Copilot Studio
IT Service Management
Help Desk Management
Technical Support
Automation
System Security
Data Integrity
Compliance
Infrastructure Modernization

Visa sponsorship

Not detected in the job text

Keywords

System Administrator
Microsoft 365
Azure AD
Intune
SharePoint Online
Microsoft Copilot Studio
Power Automate
AI Agents
Automation
ITSM
Help Desk
SOC2 Type 2
Security
Compliance
Infrastructure
Technical Support
Asset Management
Lifecycle Management
Digital Literacy
Cloud Computing

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