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Added 2 mins ago
IT - Systems Administrator
Jam
QC · Baie D'urfe, QC
Works under the guidance of: Lead Systems Administrator / Architect
Added 31 mins ago
Customer Service Administrator (TruStone Financial)
Empire Life
Mississauga, ON
Full-time
TruStone is looking to hire a Customer Service Administrator to join their team! We are actively seeking candidates to fill a current, open position.
Added 6 hours ago
Design Team Project Administrator
Boardwalk
Calgary, AB
Full-time
Experience with SharePoint / document management systems considered an asset
Added 9 hours ago
Project Support Administrator, Common Core Program
University of Calgary
Calgary, AB
Full-time
Reporting to the Operations Manager, the Project Support Administrator will support the planning, design, and initial implementation of a centralized system utilizing SQL databases, Python,…
Added 13 hours ago
Executive Assistant & Concierge
Falk Built Ltd
Calgary, AB
Full-time
5+ years supporting senior executives or C-suite leaders as an Executive Assistant or Executive Administrator.
Added 14 hours ago
Senior Information and Data Security Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
Participate in sensitive data scanning initiatives across hybrid environments: on-premises databases, cloud platforms (Azure, AWS S3), and SaaS applications (Salesforce, SharePoint Online)
Added 17 hours ago
Bookkeeper/Office Administrator
Aspen Land Group Inc.
AB · Edmonton, AB
Full-time
We’re seeking an energetic, organized, and enthusiastic individual to join our team to fill the Bookkeeper/Office Administrator position on a permanent part-time or full-time basis…
Added 17 hours ago
Tier Two Technical Support
WaterlooIT
Kitchener, ON
Full-time
Experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, and compliance/security).
Added 17 hours ago
Systems Consultant, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Lead the ongoing implementation, management, enhancement, and support of the full Microsoft 365 stack, including, SharePoint Online and Teams, as well as Azure AD, Exchange Online
Added 17 hours ago
Systems Administrator (Term Position)
Commissionaires Ottawa
Ottawa, ON · Greater Ottawa Metropolitan Area
Temporary
We are currently recruiting for a term Systems Administrator (12-month term) to work on-site at our headquarters in Ottawa, Ontario. This is a newly created position.
Added 18 hours ago
Security Administrator
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
Full-time
As part of this project, we are currently looking for a Security Administrator to join our team.
Added 19 hours ago
Labour Relations Coordinator
March of Dimes Canada
Toronto, ON
…administration. The Coordinator also assists with HR systems, SharePoint updates, workplace investigations, projects, meetings, and continuous improvement initiatives to support efficient…
Added 19 hours ago
Manager, Information Technology & Business Systems
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
Full-time
Own and continuously improve the company's SharePoint environment as the platform for document management, internal communication, and team collaboration. Organizing and restructuring…
Added 20 hours ago
Environmental Health & Safety Administrator
Control Tech
Calgary, AB
Full-time
The EHS Administrator supports Control Tech’s Environment, Health & Safety program across its Canadian and U.S. operations. The Administrator coordinates the EHS onboarding of employees and…
Added 21 hours ago
Senior Systems Administrator
MatchBox Consulting Group
New Westminster, BC
Full-time
Our client is looking for a Senior Systems Administrator to provide project and operational support in a primarily Windows on-premise/hybrid environment (with some services delivered via…
Added 21 hours ago
Security Administrator
Aecon
Toronto, ON · Scarborough, ON
As part of this project, we are currently looking for a Security Administrator to join our team.
Added 22 hours ago
System Administrator
Advantage Group
Toronto, ON
Full-time
The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT…
Added 1 day ago
Information Technology Manager
Acquird.io
Toronto, ON · Greater Toronto Area, Canada
$100,000 to $120,000 CAD / year
Full-time
…renewals. Key tech: Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID),…
Added 1 day ago
Office Manager / Administration Manager
Kinsight
Port Moody, BC
Full-time · Temporary
Administrator experience with MS/Sharepoint or Sharevision an asset
Added 1 day ago
IT Manager
Acquird.io
Toronto, ON
$100,000 to $120,000 CAD / year
Full-time
…renewals. Key tech: Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID),…
Added 1 day ago
Contracts Administrator (PRN - Approx 5 hours per week)
ActivMed Practices & Research, LLC.
Burlington, ON
Part-time
The Contracts Administrator is responsible for drafting various contractor and employment agreements and amendments. This role partners closely with HR and executive leadership to ensure…
Added 1 day ago
Technical Analyst - Technology - Education Centre
Rocky View Schools
Airdrie, AB
Full-time
System administrator of various software applications as assigned
Added 1 day ago
Office Administrator
Mutual Fire Insurance
Langley (District), BC · Langley, BC
$48,000 to $55,000 CAD / year
Full-time
The Mutual Fire Insurance Company of British Columbia is growing and is seeking a Office Administrator to join our team.
Added 1 day ago
Warranty Administrator
Bosch Truck Group Inc.
Red Deer, AB
Full-time
The Centralized Warranty Administrator is responsible for the accurate review, processing, submission, and follow-up of warranty claims for all participating dealer locations. This role…
Added 1 day ago
Intern, Public Markets Operations
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
Full-time
Assisting with the oversight and monitoring of custodian and administrator service levels and other supplier relationship management duties.

Advantage Group

System Administrator

Toronto, ON, Canada

Pay: Expected Salary Range: $70,000 to $85,000
Job type: Full-time
Apply by: Dec 21, 2026
Experience: 5+ years of experience in system administration or technical support roles.
Posting language: English
Posted: Sep 22, 2026

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Original job description

Discover an Exciting New Opportunity with Advantage
System Administrator

About Advantage Group International

Advantage Group International is the global intelligence partner transforming B2B collaboration. We deliver real-time, AI-powered insights that bring foresight and clarity to strengthen partnerships, empower better decisions, and drive sustainable growth.
Our unique intelligence model goes beyond basic reporting to turn complexity into clarity, providing businesses with trusted, actionable insights that drive stronger relationships between suppliers and retailers. With presence across more than 40 markets, we’re redefining how industries connect, collaborate, and grow. As Advantage continues to expand and innovate globally, we’re seeking curious, collaborative, and impact-driven professionals to help shape the future of insight-led partnership and growth.

Why Join Us

Shape the future of collaboration at a global intelligence company redefining how businesses grow.
Make an impact by turning insight into stronger partnerships and real results.
Work with global teams and leaders in an agile, high-performing environment.
Thrive in a culture that values clarity, curiosity, and innovation.
Grow your career through meaningful work, development, and competitive rewards.

Who We’re Seeking to Join Our Team:

The System Administrator is a detail-oriented, service-driven, and forward-thinking professional responsible for the day-to-day operations and long-term health of Advantage’s corporate IT systems. This role combines hands-on technical execution with strategic leadership - maintaining system performance, resolving technical issues, supporting end-users globally, and driving AI-powered improvements to IT operations.
The ideal candidate is someone who thrives on solving complex problems, improving systems, and delivering exceptional service - and who is excited to be at the forefront of AI-enabled IT operations. This role also plays a key part in ensuring system reliability, security, and scalability while leading the adoption of intelligent automation and AI tooling that transforms how IT delivers value.

What Success Looks Like in this Role:

System Administration

Support and enhance Microsoft 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other enterprise-wide systems.
Ensure system security, data integrity, and compliance with internal and external standards.
Lead IT improvement projects including upgrades, migrations, and performance tuning.
Partner with external vendors and internal technical teams to maintain optimal performance of our environments.
Perform routine maintenance, updates, and backups.

AI Agent Development & Workflow Automation

Design, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, onboarding workflows, and system health monitoring.
Leverage tools such as Microsoft Copilot Studio, Power Automate, and other AI/ML platforms to deploy intelligent automation across IT operations.
Identify opportunities to reduce manual effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance data.
Develop and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT team.
Collaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departments.

Technical Support & Operations

Lead the help desk function across all ticket levels, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response time.
Implement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scores.
Analyze ticket data and support trends to proactively identify systemic issues and drive continuous improvement.
Ensure system uptime, performance, and user satisfaction; monitor system performance and implement improvements.
Troubleshoot hardware and software issues.
Monitor and report on IT service metrics and KPIs, including AI agent performance and automation coverage.
Support the development and enforcement of IT policies, procedures, and best practices.
Maintain comprehensive documentation of systems, AI agents, and procedures.

IT Special Projects

Lead and execute IT special projects, including AI tooling pilots, infrastructure modernization, and cross-functional technology initiatives.
Act as the IT point of contact for AI adoption projects, coordinating with vendors, business units, and senior leadership.
Evaluate emerging AI and automation technologies, prepare business cases, and present recommendations to IT management.
Drive proof-of-concept initiatives for new AI capabilities and transition successful pilots into production-grade solutions.

IT Onboarding & Training

Lead IT onboarding for new hires, including account provisioning, hardware setup, and training.
Develop and deliver training programs to improve digital literacy, AI tool adoption, and overall technology proficiency across the organization.
Create resources and guides to help staff effectively use AI-powered tools in their day-to-day work.

Asset & Delivery Management

Coordinate the deployment of IT hardware and software across departments.
Maintain accurate records of IT assets, licenses, and warranties.
Implement proactive lifecycle management for hardware and software.

The Capabilities and Skills that Matter:

5+ years of experience in system administration or technical support roles.
Demonstrated experience designing or deploying AI agents or intelligent automation solutions (e.g., Microsoft Copilot Studio, Power Automate, Azure AI, or similar platforms).
High attention to detail, with a service-oriented mindset and a passion for operational excellence.
Expertise in Microsoft 365, Azure AD, Intune, and enterprise IT systems.
Proven experience managing technical support teams and working with 3rd party vendors.
Strong understanding of IT service management (ITSM) principles and help desk best practices.
Excellent communication and customer service skills.
Strong analytical and problem-solving abilities.
Experience with SOC2 Type 2 compliance or other IT compliance and security best practices.
Curiosity and enthusiasm for emerging AI technologies and their practical application in IT operations.

Location: This role is Toronto – Hybrid, with periodic in‑person team sessions.

Expected Salary Range: $70,000 to $85,000

Disclosure of Artificial Intelligence (AI) Use: Please be advised that The Advantage Group International uses artificial intelligence (AI) tools to assist in the initial screening of resumes. This tool helps us identify strong matches, which are then manually evaluated by our hiring team for interview selection.

Equal Opportunity Employer

Here at Advantage, we are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace; therefore, if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles at Advantage.

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More about this job

Responsibilities

The System Administrator is responsible for the day-to-day operations, maintenance, and security of corporate IT systems while leading AI-powered automation initiatives. This role also manages global technical support, IT onboarding, and cross-functional special projects to ensure system reliability and scalability.

Requirements

Candidates must have at least 5 years of experience in system administration or technical support with proven expertise in Microsoft 365 and Azure environments. Demonstrated experience in deploying AI agents or intelligent automation solutions is required, along with strong analytical and customer service skills.

Skills

System Administration
Microsoft 365
Azure AD
Intune
AI Agent Development
Power Automate
Microsoft Copilot Studio
IT Service Management
Help Desk Management
Technical Support
Automation
System Security
Data Integrity
Compliance
Infrastructure Modernization

Visa sponsorship

Not detected in the job text

Keywords

System Administrator
Microsoft 365
Azure AD
Intune
SharePoint Online
Microsoft Copilot Studio
Power Automate
AI Agents
Automation
ITSM
Help Desk
SOC2 Type 2
Security
Compliance
Infrastructure
Technical Support
Asset Management
Lifecycle Management
Digital Literacy
Cloud Computing

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