Jobs in Canada

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Added 13 mins ago
AW
Operations Manager e-Commerce
Advisor Works
Toronto, ON
- Full-time
Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results
Added 13 mins ago
AS
Sales Associate
Apple Self Storage
Thunder Bay, ON
- $18 CAD / hour
- Part-time
Deliver Great Customer Service – Ensure every customer interaction is positive, handle concerns, and maintain high standards.
Added 13 mins ago
M
Facility Attendant (Custodian)
Movati
Edmonton, AB
- Full-time
Escalate any custodial, maintenance and/or safety issues to Facilities Services Manager for resolution
Added 13 mins ago
R
Senior Manager, Project Engineering
RTX
Mississauga, ON
- Full-time
Job Title: Senior Manager, Project Engineering
Added 13 mins ago
Project Controls Co-op - Regional Water Strat Program Delivery
Capital Regional District
Victoria, BC
Excellent communication (verbal and written), interpersonal and customer service skills are required.
Added 13 mins ago
Human Resources Generalist
VCNA
St. Marys, ON
…region and Northeast United States. Our commitment to excellence can be seen in those who invest and believe in what we do, those who share their lives with us, those who trust in our…
Added 13 mins ago
M
Lead, Ridership Insights
Metrolinx
Canada
- Full-time
Demonstrated experience analysing drivers of customer behaviour and demand and assessing how service, access, pricing and external conditions affect outcomes. Ability to apply that…
Added 13 mins ago
Senior Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…Bank accelerates its digital and AI transformation. As Senior Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology…
Added 13 mins ago
Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology Sourcing…
Added 13 mins ago
D
Bilingual Customer Care Representative (ENG/FRE)
Dynacare
London, ON
- Full-time
Shift: Day Shift, Monday - Saturday; 8am-4pm /9am-5pm on rotation 1 Saturday rotation 8am-12pm per month
Added 28 mins ago
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Gestionnaire de projet de déploiement / Deployment Project Manager
Genetec
Montreal, QC
- Full-time
Gérer les projets de déploiement depuis leur lancement jusqu'à la mise en service, la réception par le client et la clôture, en veillant tout particulièrement à atteindre les résultats…
Added 28 mins ago
SH
Pharmacy Technician (On-Site) - Markham
Sentrex Health Solutions
Markham, ON
- Full-time
Participation in rotating shifts and weekend schedules are required based on business requirements
Added 28 mins ago
Senior Station Manager
Amazon
Rocky View No 44, AB · Rocky View County, Alberta
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations
Added 28 mins ago
LC
Assistant Store Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Alexis Whitecourt 232, AB
- Full-time
…we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing…
Added 28 mins ago
A
Bellperson - Overnight
AccorHotel
Lake Louise, AB
- Full-time
You may be required to work on holidays, weekends, overnights and other non-day shifts
Added 28 mins ago
A
Banquet Coordinator (Full Time)
AccorHotel
Ottawa, ON
- Full-time
Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Banquet Manager.
Added 44 mins ago
WC
(CAN) Associé, équipe de produits santé-beauté
Walmart Canada
Longueuil, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 44 mins ago
S
Technical Data Controller
Safran
Ajax, ON
- Full-time
Safran Landing Systems is offering an opportunity to join our Customer Support Centre as a Technical Data Controller, reporting to the Technical Data Manager. You will transform engineering…
Added 44 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 44 mins ago
NB
Banking advisor
National Bank of Canada
Quebec, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 44 mins ago
VL
Office Coordinator
Valent Legal Personal Injury Lawyers
Halifax, NS
- Full-time
Reporting to the Operations Manager, the Office Coordinator keeps our office running smoothly day to day and is often the first person our clients meet. You’ll work closely with our Intake…
Added 44 mins ago
EC
Counter/Inside Sales Person
EMCO Corporation
Regina, SK
- Full-time
…to our sales counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean sales counter area. In addition, you will provide support to…
Added 44 mins ago
DS
Senior Sales Manager
Distribution stox
Vaughan, ON
- Full-time
Reporting directly to the Vice President, Sales Ontario & National Major Accounts, the Senior Sales Manager leads a team of approximately 4–6 Territory Managers across the region, helping…
Added 44 mins ago
TH
Order Picker Part Time - LONDON S
The Home Depot
London, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 44 mins ago
TH
Manager, Supplier Engagement (Askuity)
The Home Depot
Toronto, ON
- Full-time
In office 3 days per week (Tues/Wed/Thurs)

Advisor Works

Operations Manager e-Commerce

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Posting language: English
Posted: Nov 13, 2026

Original job description

Operations Manager - DTC and E-Commerce

Full-time | Toronto | Hybrid - 70%+ in-office

Confidential client search conducted by Advisor Works

The Opportunity

Advisor Works is recruiting for an early-stage e-commerce business experiencing rapid growth. Our client builds and scales direct-to-consumer products through direct-response marketing, customer acquisition, and performance-driven testing.

The business is scaling its first product, intending to operate three to four products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that possible.

You will work closely with the growth lead and founders to turn strategy into execution, freeing the growth lead to focus on advertising, acquisition, offers, and optimization. You will design and implement processes, resolve operational issues, and make sure people deliver on their commitments.

Initially, expect approximately 70% hands-on execution and system building and 30% delegation, coordination, and management. You will work with a lean team supported by shared and part-time resources, contractors, and external specialists. As the business grows, there is potential to build a larger team and take on broader leadership responsibilities.

What you will do

Build systems that support multiple products
Turn existing, fragmented workflows into practical SOPs, launch templates, checklists, and repeatable processes that can be applied to new products.
Set up and own the operating cadence, project plans, responsibilities, deadlines, and progress reporting. Identify bottlenecks and drive solutions through to completion.
Implement systems yourself, train others to use them, and hold contributors accountable for consistent execution.
Coordinate launches and calendars
Manage parallel product launch and testing calendars covering ad copy, creative, landing pages, offers, and upsells, in partnership with the growth lead.
Coordinate designers, developers, video editors, email marketers, and vendors so each test has the assets, products, approvals, and operational support it needs.
Track dependencies and readiness, including checkout checks, test orders, integrations, tracking, and fulfillment. Keep stakeholders informed of deadlines, risks, and changes.

Operational responsibilities

Own e-commerce operations and vendor relationships
Coordinate suppliers, inventory, warehouses, fulfillment partners, and shipping to support product availability and timely delivery.
Manage vendor communication, negotiate terms and service expectations, and source product or upsell options in partnership with leadership.
Oversee operational workflows for checkout, payments, subscriptions, recurring billing, customer service, refunds, cancellations, and chargebacks.
Work with technical specialists to troubleshoot issues and keep e-commerce platforms and connected systems operating reliably.
Create useful reporting and practical automation
Build and maintain CRM and operational reporting that gives leadership clear visibility into product performance, test status, fulfillment, customer issues, and execution risks.
Work with finance support and the external accounting team to coordinate operational inputs, vendor costs, and reporting needs.
Use AI tools to document processes, analyze information, streamline reporting, and reduce repetitive work.
Configure new software and practical integrations, using available tools and specialist support where needed. Identify improvements that help a lean team accomplish more.
Align people and manage limited capacity
Translate business priorities into clear tasks, owners, deadlines, and deliverables across internal, shared, part-time, and external resources.
Keep marketing, operations, customer service, and finance connected so work moves forward without repeated founder follow-up.

What you bring

At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Experience designing, implementing, and improving systems that supported a growing business, with concrete examples of what you built and the results achieved.
Experience leading work through others: delegating, setting expectations, managing vendors or contractors, and holding contributors accountable.
A working understanding of direct-response marketing, funnels, copywriting and creative workflows, offers, upsells, and the customer journey from acquisition through fulfillment and retention.
Confidence managing multiple projects and product workstreams, interpreting performance data, and resolving problems independently.
Comfortable in a high-pressure, fast-paced entrepreneurial environment.

Technology and analytical skills

Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results.
Resourcefulness, sound judgment, and the ability to learn new systems quickly are essential.
Experience with tools such as Claude or ChatGPT, workflow automation, software integrations, or MCP connections is valuable. Advanced coding or MCP expertise is an asset rather than a prerequisite; the priority is an effective operator who can learn and implement practical solutions.
Relevant platform experience may include Shopify or WooCommerce; ClickUp, Asana, or Monday.com; CRM systems; Klaviyo; subscription and payment platforms; ShipStation or 3PL systems; and GA4 or other reporting tools. Expertise in every platform is not required.
You should understand key e-commerce metrics such as CAC, CPA, ROAS, AOV, LTV, conversion rates, churn, and recurring revenue, and be able to turn data into useful operational decisions.

How you work

Entrepreneurial and accountable: you take ownership, spot problems early, and act without waiting for detailed instructions.
Hands-on and practical: you enjoy building processes and doing the work while also directing others and following through.
Adaptable and organized: you can pivot between priorities while keeping deadlines, dependencies, and important details visible.
Direct and collaborative: you communicate clearly, challenge missed commitments constructively, and keep people aligned.

What success looks like in the first 90 to 180 days

Core workflows are documented, implemented, and repeatable across additional products.
Product launch and testing calendars show clear owners, deadlines, dependencies, and readiness.
Leadership has reliable reporting on priorities, progress, operational performance, and blockers.
Shared resources and vendors have clear expectations, realistic workloads, and consistent follow-through.
Fulfillment, customer service, vendor coordination, and finance handoffs run through defined processes.
The growth lead spends more time on acquisition and optimization as you take ownership of operational execution.

Why join

Join early and help shape how a growing business operates. You will work directly with leadership, see the impact of the systems you build, and have room to advance as the product portfolio and team expand. This opportunity suits someone who wants to drive meaningful impact and enjoys turning an ambitious plan into results.

How to apply

Submit your resume through our hosted jobs page at Lighthousehiring.ai

Please highlight a system or process you built, the people you coordinated, and the measurable improvement it delivered. Include a practical example of how you have used AI or automation in your work.

Shortlisted applicants will be invited to complete a behavioral and cognitive assessments as part of the selection process. We may use AI in our recruiting process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build repeatable operating systems, processes, reporting, and launch calendars across a growing portfolio of e-commerce products. Coordinate internal teams, contractors, vendors, fulfillment, customer service, and finance while resolving operational issues and improving execution.

Requirements

Requires at least three years of relevant experience, including direct responsibility for DTC or e-commerce operations and a record of building systems for a growing business. Candidates should be able to lead work through others, manage multiple projects, understand direct-response marketing and e-commerce metrics, and use AI tools effectively.

Skills

E-Commerce Operations
Direct-To-Consumer Operations
Process Design
Project Management
Vendor Management
Team Coordination
Launch Planning
Performance Reporting
Workflow Automation
AI Tools
E-Commerce Analytics
Inventory And Fulfillment
Customer Service Operations
Problem Solving
Direct-Response Marketing

Visa sponsorship

Not detected in the job text

Keywords

DTC
E-Commerce
Shopify
WooCommerce
ClickUp
Asana
Monday.com
CRM
Klaviyo
Subscription Platforms
Payment Platforms
ShipStation
3PL Systems
GA4
Claude
ChatGPT
AI Tools
Workflow Automation
Software Integrations
MCP Connections
Direct-Response Marketing
Product Launches
SOPs
Fulfillment
Inventory Management
Customer Acquisition
CAC
ROAS
AOV
LTV

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Work requirements

Jobs in Canada