Jobs in Canada

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Added 4 mins ago
T
Senior Defence Systems Engineering Specialist
Telesat
Ottawa, ON
- Full-time
…Development, Defence Satellite Mission Solutions, you will lead multidisciplinary investigations from mission-need qualification through initial prototype laboratory…
Added 4 mins ago
S
Staff Systems Specialist – Synthetic Aperture Radar (SAR) Missions
Syntronic
Ottawa, ON
- Temporary
Lead the development of mission concepts of operations and define high-level mission specifications based on user and operational requirements.
Added 4 mins ago
M
Bilingual Customer Service Representative III - Technical
Moneris
Toronto, ON · Montreal, QC
- Full-time
Reporting Relationship: You will report to the Team Lead, Customer Service.
Added 4 mins ago
M
Talent Acquisition Partner
Moneris
Toronto, ON
- Full-time
…talent insights, and strategic workforce planning, you will lead full-cycle recruitment efforts while delivering an exceptional candidate and hiring manager…
Added 4 mins ago
F
Senior Analytics Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
…or Looker Studio) to join our team. In this role, you will lead critical business intelligence modernization initiatives, reverse-engineering complex reporting logic from legacy dashboards…
Added 4 mins ago
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Citi Commercial Bank - Director, Mid-Corp Relationship Manager
Citi
Toronto, ON
- Full-time
Lead the execution of strategic commercial initiatives at business, market, and group levels, ensuring alignment with Citi's broader organisational objectives and global reach.
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Project Manager
HDR
Calgary, AB
- Full-time
…future of mobility. This isn’t just a job, it’s a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks. We are all…
Added 4 mins ago
Director, Client Enablement Analytics
BMO
Toronto, ON · FCP
…Operations, the Director is a senior leader who will build and lead the onboarding analytics and reporting agenda for Capital Markets, bringing a proven track record of turning operational…
Added 4 mins ago
IF
Director, Product and Design – Engagement
Intact FC
Montreal, QC
- Full-time
Lead, coach and support a high performing and engaged team. Reporting directly to you: a team of experienced managers (each leading a team of specialists) that you will inspire and mentor,…
Added 18 mins ago
AW
Operations Manager e-Commerce
Advisor Works
Toronto, ON
- Full-time
Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results
Added 18 mins ago
CO
Project Manager (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
…Project Manager to join our Project Management Office (PMO) and lead the delivery of initiatives within a multi-year enterprise transformation…
Added 18 mins ago
RH
Financial Director
Robert Half
Brantford, ON
- $130,000 to $160,000 CAD / year
- Full-time
Our client is a global and growth-focused organization seeking an experienced Director of Finance to lead and develop the finance function for a new Canadian business unit. This is a key…
Added 18 mins ago
QT
Principal Software Engineer / Team Lead - AI Innovation
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $260,000 to $290,000 CAD / year
- Full-time
Position: Principal Software Engineer / Team Lead - AI Innovation
Added 18 mins ago
Senior Actuarial Analyst
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
…our reserving techniques. Your focus will be to autonomously lead data-driven initiatives that enable new processes and efficiencies, while regularly communicating results to key…
Added 18 mins ago
M
Lead, Ridership Insights
Metrolinx
Canada
- Full-time
We are looking for a Lead, Ridership Insights to help turn investment in our future transit network into sustained ridership. You will investigate demand, explain ridership gaps, and…
Added 18 mins ago
M
Director, I&IT Data Platform & Engineering
Metrolinx
Canada
- Full-time
Data platform modernization: Lead the modernization of Metrolinx's data environment toward a scalable, cloud-native and AI-ready architecture, evolving data lake and related capabilities…
Added 18 mins ago
VG
Portfolio Finance Director
Volaris Group
ON · Canada - Ontario
- Full-time
…each operating company keeps its own ledgers and local finance lead. The job is to make 20 sets of operating company data consolidate cleanly into one trusted picture, and to leave the…
Added 18 mins ago
Senior Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…Markets & Wealth Systems) within Technology Sourcing – you'll lead high-impact sourcing strategies across some of the Bank's most complex and fastest-evolving technology…
Added 18 mins ago
Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…Markets & Wealth Systems) within Technology Sourcing – you'll lead high-impact sourcing strategies across some of the Bank's most complex and fastest-evolving technology…
Added 18 mins ago
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Software Engineer (4-month contract)
Fable
Remote, Canada
- Contract
- Remote
Added 18 mins ago
L
Chief Growth Officer (CGO)
Liferaft
Remote, Canada
- Full-time
- Remote
Scale the direct engine. Lead today's enterprise new-logo motion through the Director of Sales: pipeline discipline, conversion, ASP, and a bookings forecast the board believes.
Added 18 mins ago
D
Bilingual Customer Care Representative (ENG/FRE)
Dynacare
London, ON
- Full-time
Shift: Day Shift, Monday - Saturday; 8am-4pm /9am-5pm on rotation 1 Saturday rotation 8am-12pm per month
Added 18 mins ago
Senior Business Consultant, Contact Centre
Bell
Montreal, QC
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week
Added 33 mins ago
Materials Replenishment Lead - Night Shift
Industrial Electric Manufacturing
Surrey, BC
Added 33 mins ago
SA
Director of Engineering
Schema App
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
…organization. You'll set the engineering strategy and operating model, lead our team leads, and ensure predictable delivery of our product and platform…

Advisor Works

Operations Manager e-Commerce

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Posting language: English
Posted: Nov 13, 2026

Original job description

Operations Manager - DTC and E-Commerce

Full-time | Toronto | Hybrid - 70%+ in-office

Confidential client search conducted by Advisor Works

The Opportunity

Advisor Works is recruiting for an early-stage e-commerce business experiencing rapid growth. Our client builds and scales direct-to-consumer products through direct-response marketing, customer acquisition, and performance-driven testing.

The business is scaling its first product, intending to operate three to four products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that possible.

You will work closely with the growth lead and founders to turn strategy into execution, freeing the growth lead to focus on advertising, acquisition, offers, and optimization. You will design and implement processes, resolve operational issues, and make sure people deliver on their commitments.

Initially, expect approximately 70% hands-on execution and system building and 30% delegation, coordination, and management. You will work with a lean team supported by shared and part-time resources, contractors, and external specialists. As the business grows, there is potential to build a larger team and take on broader leadership responsibilities.

What you will do

Build systems that support multiple products
Turn existing, fragmented workflows into practical SOPs, launch templates, checklists, and repeatable processes that can be applied to new products.
Set up and own the operating cadence, project plans, responsibilities, deadlines, and progress reporting. Identify bottlenecks and drive solutions through to completion.
Implement systems yourself, train others to use them, and hold contributors accountable for consistent execution.
Coordinate launches and calendars
Manage parallel product launch and testing calendars covering ad copy, creative, landing pages, offers, and upsells, in partnership with the growth lead.
Coordinate designers, developers, video editors, email marketers, and vendors so each test has the assets, products, approvals, and operational support it needs.
Track dependencies and readiness, including checkout checks, test orders, integrations, tracking, and fulfillment. Keep stakeholders informed of deadlines, risks, and changes.

Operational responsibilities

Own e-commerce operations and vendor relationships
Coordinate suppliers, inventory, warehouses, fulfillment partners, and shipping to support product availability and timely delivery.
Manage vendor communication, negotiate terms and service expectations, and source product or upsell options in partnership with leadership.
Oversee operational workflows for checkout, payments, subscriptions, recurring billing, customer service, refunds, cancellations, and chargebacks.
Work with technical specialists to troubleshoot issues and keep e-commerce platforms and connected systems operating reliably.
Create useful reporting and practical automation
Build and maintain CRM and operational reporting that gives leadership clear visibility into product performance, test status, fulfillment, customer issues, and execution risks.
Work with finance support and the external accounting team to coordinate operational inputs, vendor costs, and reporting needs.
Use AI tools to document processes, analyze information, streamline reporting, and reduce repetitive work.
Configure new software and practical integrations, using available tools and specialist support where needed. Identify improvements that help a lean team accomplish more.
Align people and manage limited capacity
Translate business priorities into clear tasks, owners, deadlines, and deliverables across internal, shared, part-time, and external resources.
Keep marketing, operations, customer service, and finance connected so work moves forward without repeated founder follow-up.

What you bring

At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Experience designing, implementing, and improving systems that supported a growing business, with concrete examples of what you built and the results achieved.
Experience leading work through others: delegating, setting expectations, managing vendors or contractors, and holding contributors accountable.
A working understanding of direct-response marketing, funnels, copywriting and creative workflows, offers, upsells, and the customer journey from acquisition through fulfillment and retention.
Confidence managing multiple projects and product workstreams, interpreting performance data, and resolving problems independently.
Comfortable in a high-pressure, fast-paced entrepreneurial environment.

Technology and analytical skills

Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results.
Resourcefulness, sound judgment, and the ability to learn new systems quickly are essential.
Experience with tools such as Claude or ChatGPT, workflow automation, software integrations, or MCP connections is valuable. Advanced coding or MCP expertise is an asset rather than a prerequisite; the priority is an effective operator who can learn and implement practical solutions.
Relevant platform experience may include Shopify or WooCommerce; ClickUp, Asana, or Monday.com; CRM systems; Klaviyo; subscription and payment platforms; ShipStation or 3PL systems; and GA4 or other reporting tools. Expertise in every platform is not required.
You should understand key e-commerce metrics such as CAC, CPA, ROAS, AOV, LTV, conversion rates, churn, and recurring revenue, and be able to turn data into useful operational decisions.

How you work

Entrepreneurial and accountable: you take ownership, spot problems early, and act without waiting for detailed instructions.
Hands-on and practical: you enjoy building processes and doing the work while also directing others and following through.
Adaptable and organized: you can pivot between priorities while keeping deadlines, dependencies, and important details visible.
Direct and collaborative: you communicate clearly, challenge missed commitments constructively, and keep people aligned.

What success looks like in the first 90 to 180 days

Core workflows are documented, implemented, and repeatable across additional products.
Product launch and testing calendars show clear owners, deadlines, dependencies, and readiness.
Leadership has reliable reporting on priorities, progress, operational performance, and blockers.
Shared resources and vendors have clear expectations, realistic workloads, and consistent follow-through.
Fulfillment, customer service, vendor coordination, and finance handoffs run through defined processes.
The growth lead spends more time on acquisition and optimization as you take ownership of operational execution.

Why join

Join early and help shape how a growing business operates. You will work directly with leadership, see the impact of the systems you build, and have room to advance as the product portfolio and team expand. This opportunity suits someone who wants to drive meaningful impact and enjoys turning an ambitious plan into results.

How to apply

Submit your resume through our hosted jobs page at Lighthousehiring.ai

Please highlight a system or process you built, the people you coordinated, and the measurable improvement it delivered. Include a practical example of how you have used AI or automation in your work.

Shortlisted applicants will be invited to complete a behavioral and cognitive assessments as part of the selection process. We may use AI in our recruiting process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build repeatable operating systems, processes, reporting, and launch calendars across a growing portfolio of e-commerce products. Coordinate internal teams, contractors, vendors, fulfillment, customer service, and finance while resolving operational issues and improving execution.

Requirements

Requires at least three years of relevant experience, including direct responsibility for DTC or e-commerce operations and a record of building systems for a growing business. Candidates should be able to lead work through others, manage multiple projects, understand direct-response marketing and e-commerce metrics, and use AI tools effectively.

Skills

E-Commerce Operations
Direct-To-Consumer Operations
Process Design
Project Management
Vendor Management
Team Coordination
Launch Planning
Performance Reporting
Workflow Automation
AI Tools
E-Commerce Analytics
Inventory And Fulfillment
Customer Service Operations
Problem Solving
Direct-Response Marketing

Visa sponsorship

Not detected in the job text

Keywords

DTC
E-Commerce
Shopify
WooCommerce
ClickUp
Asana
Monday.com
CRM
Klaviyo
Subscription Platforms
Payment Platforms
ShipStation
3PL Systems
GA4
Claude
ChatGPT
AI Tools
Workflow Automation
Software Integrations
MCP Connections
Direct-Response Marketing
Product Launches
SOPs
Fulfillment
Inventory Management
Customer Acquisition
CAC
ROAS
AOV
LTV

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Work requirements

Jobs in Canada