Jobs in Canada

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Added 14 mins ago
C
Quality Assurance Team Lead
Centrilogic
Canada
- Full-time
…on client projects. To do that, we are looking for a QA Team Lead to run the QA workstream on those engagements. You will set the test approach, lead a team of QA Practitioners, and answer…
Added 14 mins ago
CO
Quality Assurance Test Lead (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Reporting to the Manager, PMO, and working closely with the Project Management Office, you will plan and lead testing for a multi-year enterprise transformation program, including new…
Added 14 mins ago
CO
Business Analyst (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Analyze, document, and prioritize business, functional, non-functional, and data requirements, including user stories, use cases, and business rules, and maintain traceability from business…
Added 30 mins ago
H
Project Manager
HDR
Calgary, AB
- Full-time
Advance the use of innovative technologies, including geomatics, remote sensing, and data-driven solutions, to improve rail project delivery and operational efficiency.
Added 44 mins ago
AW
Operations Manager e-Commerce
Advisor Works
Toronto, ON
- Full-time
Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results
Added 44 mins ago
CO
Project Manager (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
…Project Manager to join our Project Management Office (PMO) and lead the delivery of initiatives within a multi-year enterprise transformation…
Added 44 mins ago
M
Director, I&IT Data Platform & Engineering
Metrolinx
Canada
- Full-time
Reporting to the VP, I&IT Enterprise AI & Data Centre of Excellence, the Director, Enterprise Data Platform & Engineering is accountable for the strategy, engineering, delivery and…
Added 44 mins ago
F
Software Engineer (4-month contract)
Fable
Remote, Canada
- Contract
- Remote
Set up secure authentication and access, so each customer reaches only their own data.
Added 59 mins ago
Materials Replenishment Lead - Night Shift
Industrial Electric Manufacturing
Surrey, BC
…including material shortages, inventory accuracy, material delivery performance, Kanban compliance, and material-related production issues. Assist the Material Flow Supervisor in…
Added 59 mins ago
SA
Director of Engineering
Schema App
Remote, Canada
- $175,000 to $210,000 CAD / year
- Full-time
- Remote
…organization. You'll set the engineering strategy and operating model, lead our team leads, and ensure predictable delivery of our product and platform…
Added 59 mins ago
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Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
Balance new feature delivery with technical debt, platform dependencies, reliability, and security and compliance requirements, ensuring products meet applicable industry standards and best…
Added 1 hour ago
A
Senior Brand Design Lead (Bangkok based, relocation provided)
Agoda
Montreal, QC
- Full-time
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build…
Added 1 hour ago
P
Document Control Manager
PTAG
Calgary, AB
- Contract
Our mission is to help our clients achieve successful delivery and efficient operation of their capital projects.
Added 1 hour ago
KC
Director of Operations, Pediatric Hospice
Kemp Care Network
Hamilton, ON
- Full-time
The Director of Operations provides strategic and operational leadership for all services, ensuring the delivery of safe, high-quality, family-centred care for children with life-limiting…
Added 1 hour ago
S
Senior Product Manager
Sectigo
Ottawa, ON
- Full-time
Balance new feature delivery with technical debt, platform dependencies, reliability, and security and compliance requirements, ensuring products meet applicable industry standards and best…
Added 1 hour ago
TS
Business Development Manager
The Seaboard Transport Group
Dartmouth, NS
- Full-time
You’ll lead the full sales cycle, grow customer accounts, and partner with operations to deliver dependable service. Bring your ambition, connect with customers, and help drive Seaboard’s…
Added 1 hour ago
SI
IT Specialist, Enterprise Applications - Supply Chain Process & Solutions
Saputo Inc.
Mississauga, ON · Georgetown, ON
- Full-time
…collaborate with senior technical teams to support the successful delivery and sustainment of enterprise…
Added 1 hour ago
Manager, Application Support
Richardson Wealth Ltd
Toronto, ON
…while permanent changes are transitioned to the appropriate delivery, data, infrastructure, security, or vendor team. The Manager also develops team capability and uses knowledge,…
Added 1 hour ago
W
Sr. Associate Software Development Engineer, Mobile
Workday
Victoria, BC · Vancouver, BC · Canada, BC, Vancouver
- Full-time
…can truly be yourself, your opinions are valued, and you can lead challenging and complex initiatives with fun and caring…
Added 1 hour ago
T
Lead Business Architect
TD
Toronto, ON
- Full-time
…shapes transformation and investment priorities, leveraging AI, data and emerging technologies as enablers of new possibilities. Business Architecture has a seat at the table when the…
Added 1 hour ago
T
Senior Machine Learning Engineer
TD
Toronto, ON
- Full-time
Lead and support Engineering and/or Infrastructure projects and designs on an enterprise basis covering US, Canada, and international sites (if required).
Added 1 hour ago
O
Project Delivery Director
OSEDEA
Montreal, QC
- Full-time
This role goes beyond traditional project management. You are expected to lead delivery across a variety of innovation mandates, from discovery phase with design to software, AI, and…
Added 1 hour ago
B
Manager, Talent Acquisition
BCAA
*Head Office
- Full-time
…Reporting to the Vice President, People & Culture, you will lead a high-performing team of Talent Acquisition Specialists while also staying hands-on with recruitment for a select portfolio…
Added 1 hour ago
Operational Data Insight Analyst
Aviva
Toronto, ON · Markham, ON
5+ years of experience in business analysis, operational improvement, technology delivery, data analytics, or a related field.
Added 1 hour ago
MI
IL6S Engineer
Mondelēz International
Toronto, ON · Plant - Bertrand - Toronto, Canada
- Full-time
Lead and execute continuous improvement initiatives to eliminate top losses, improve safety, quality, delivery, cost, and morale (SQDCM) across the site.

Advisor Works

Operations Manager e-Commerce

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Posting language: English
Posted: Nov 13, 2026

Original job description

Operations Manager - DTC and E-Commerce

Full-time | Toronto | Hybrid - 70%+ in-office

Confidential client search conducted by Advisor Works

The Opportunity

Advisor Works is recruiting for an early-stage e-commerce business experiencing rapid growth. Our client builds and scales direct-to-consumer products through direct-response marketing, customer acquisition, and performance-driven testing.

The business is scaling its first product, intending to operate three to four products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that possible.

You will work closely with the growth lead and founders to turn strategy into execution, freeing the growth lead to focus on advertising, acquisition, offers, and optimization. You will design and implement processes, resolve operational issues, and make sure people deliver on their commitments.

Initially, expect approximately 70% hands-on execution and system building and 30% delegation, coordination, and management. You will work with a lean team supported by shared and part-time resources, contractors, and external specialists. As the business grows, there is potential to build a larger team and take on broader leadership responsibilities.

What you will do

Build systems that support multiple products
Turn existing, fragmented workflows into practical SOPs, launch templates, checklists, and repeatable processes that can be applied to new products.
Set up and own the operating cadence, project plans, responsibilities, deadlines, and progress reporting. Identify bottlenecks and drive solutions through to completion.
Implement systems yourself, train others to use them, and hold contributors accountable for consistent execution.
Coordinate launches and calendars
Manage parallel product launch and testing calendars covering ad copy, creative, landing pages, offers, and upsells, in partnership with the growth lead.
Coordinate designers, developers, video editors, email marketers, and vendors so each test has the assets, products, approvals, and operational support it needs.
Track dependencies and readiness, including checkout checks, test orders, integrations, tracking, and fulfillment. Keep stakeholders informed of deadlines, risks, and changes.

Operational responsibilities

Own e-commerce operations and vendor relationships
Coordinate suppliers, inventory, warehouses, fulfillment partners, and shipping to support product availability and timely delivery.
Manage vendor communication, negotiate terms and service expectations, and source product or upsell options in partnership with leadership.
Oversee operational workflows for checkout, payments, subscriptions, recurring billing, customer service, refunds, cancellations, and chargebacks.
Work with technical specialists to troubleshoot issues and keep e-commerce platforms and connected systems operating reliably.
Create useful reporting and practical automation
Build and maintain CRM and operational reporting that gives leadership clear visibility into product performance, test status, fulfillment, customer issues, and execution risks.
Work with finance support and the external accounting team to coordinate operational inputs, vendor costs, and reporting needs.
Use AI tools to document processes, analyze information, streamline reporting, and reduce repetitive work.
Configure new software and practical integrations, using available tools and specialist support where needed. Identify improvements that help a lean team accomplish more.
Align people and manage limited capacity
Translate business priorities into clear tasks, owners, deadlines, and deliverables across internal, shared, part-time, and external resources.
Keep marketing, operations, customer service, and finance connected so work moves forward without repeated founder follow-up.

What you bring

At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Experience designing, implementing, and improving systems that supported a growing business, with concrete examples of what you built and the results achieved.
Experience leading work through others: delegating, setting expectations, managing vendors or contractors, and holding contributors accountable.
A working understanding of direct-response marketing, funnels, copywriting and creative workflows, offers, upsells, and the customer journey from acquisition through fulfillment and retention.
Confidence managing multiple projects and product workstreams, interpreting performance data, and resolving problems independently.
Comfortable in a high-pressure, fast-paced entrepreneurial environment.

Technology and analytical skills

Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results.
Resourcefulness, sound judgment, and the ability to learn new systems quickly are essential.
Experience with tools such as Claude or ChatGPT, workflow automation, software integrations, or MCP connections is valuable. Advanced coding or MCP expertise is an asset rather than a prerequisite; the priority is an effective operator who can learn and implement practical solutions.
Relevant platform experience may include Shopify or WooCommerce; ClickUp, Asana, or Monday.com; CRM systems; Klaviyo; subscription and payment platforms; ShipStation or 3PL systems; and GA4 or other reporting tools. Expertise in every platform is not required.
You should understand key e-commerce metrics such as CAC, CPA, ROAS, AOV, LTV, conversion rates, churn, and recurring revenue, and be able to turn data into useful operational decisions.

How you work

Entrepreneurial and accountable: you take ownership, spot problems early, and act without waiting for detailed instructions.
Hands-on and practical: you enjoy building processes and doing the work while also directing others and following through.
Adaptable and organized: you can pivot between priorities while keeping deadlines, dependencies, and important details visible.
Direct and collaborative: you communicate clearly, challenge missed commitments constructively, and keep people aligned.

What success looks like in the first 90 to 180 days

Core workflows are documented, implemented, and repeatable across additional products.
Product launch and testing calendars show clear owners, deadlines, dependencies, and readiness.
Leadership has reliable reporting on priorities, progress, operational performance, and blockers.
Shared resources and vendors have clear expectations, realistic workloads, and consistent follow-through.
Fulfillment, customer service, vendor coordination, and finance handoffs run through defined processes.
The growth lead spends more time on acquisition and optimization as you take ownership of operational execution.

Why join

Join early and help shape how a growing business operates. You will work directly with leadership, see the impact of the systems you build, and have room to advance as the product portfolio and team expand. This opportunity suits someone who wants to drive meaningful impact and enjoys turning an ambitious plan into results.

How to apply

Submit your resume through our hosted jobs page at Lighthousehiring.ai

Please highlight a system or process you built, the people you coordinated, and the measurable improvement it delivered. Include a practical example of how you have used AI or automation in your work.

Shortlisted applicants will be invited to complete a behavioral and cognitive assessments as part of the selection process. We may use AI in our recruiting process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build repeatable operating systems, processes, reporting, and launch calendars across a growing portfolio of e-commerce products. Coordinate internal teams, contractors, vendors, fulfillment, customer service, and finance while resolving operational issues and improving execution.

Requirements

Requires at least three years of relevant experience, including direct responsibility for DTC or e-commerce operations and a record of building systems for a growing business. Candidates should be able to lead work through others, manage multiple projects, understand direct-response marketing and e-commerce metrics, and use AI tools effectively.

Skills

E-Commerce Operations
Direct-To-Consumer Operations
Process Design
Project Management
Vendor Management
Team Coordination
Launch Planning
Performance Reporting
Workflow Automation
AI Tools
E-Commerce Analytics
Inventory And Fulfillment
Customer Service Operations
Problem Solving
Direct-Response Marketing

Visa sponsorship

Not detected in the job text

Keywords

DTC
E-Commerce
Shopify
WooCommerce
ClickUp
Asana
Monday.com
CRM
Klaviyo
Subscription Platforms
Payment Platforms
ShipStation
3PL Systems
GA4
Claude
ChatGPT
AI Tools
Workflow Automation
Software Integrations
MCP Connections
Direct-Response Marketing
Product Launches
SOPs
Fulfillment
Inventory Management
Customer Acquisition
CAC
ROAS
AOV
LTV

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Work requirements

Jobs in Canada