Jobs in Canada

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Associate/Administrator, Credit Administration & Lending Operations, Private Wealth Canada
BMO
Montreal, QC · Quebec, QC · IBMM
- Full-time
…administrative and operational in nature and does not have direct client relationship management, sales, or underwriting responsibilities. The incumbent is responsible for the accurate…
Added 14 mins ago
Customer Care Representative
Laura Canada
Laval, QC
Reporting to the Manager of Customer Care, the Customer Service Representative is responsible for delivering an exceptional customer experience and maintaining a high level of customer…
Added 14 mins ago
Sr Service Specialist Elec (Electrical Field Technician – Power Distribution Systems) Bilingual English / French
Siemens
Ottawa, ON · Gatineau, QC
…types of field service work at customer sites. You will assess client needs on site and inform the engineering service representative or manager of any additional activities…
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Webber - Area Supervisor - Niagara - Infrastructure Management
Ferrovial
ON · Homer, ON · CAN - Webber - Infra - Niagara
- Full-time
…Canada. Webber supports a wide range of project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership…
Added 14 mins ago
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Manager, Enterprise Core Services
KPMG
Langley (District), BC · Chilliwack, BC · Abbotsford, BC · Vancouver, BC · Langley, British Columbia
- Full-time
We are seeking to hire Manager for our Private Enterprise Core Services Team to join our dynamic and high-performing team. This opportunity is well suited for a professional with strong…
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HS
Account Executive, New Business
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- Full-time
Negotiate and close, then hand over cleanly to the delivery team and the Client Relationship Manager.
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Property and Casualty Claims Adjuster
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Work with manager to maintain client relations
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Student Support, Software and Data Analysis Coordinator
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Toronto, ON
Must have worked in an environment that required strong computer skills and knowledge
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Continuous Improvement Lead
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- Full-time
A Six Sigma certification is required, with Black Belt certification preferred
Added 14 mins ago
PI
Senior Procurement Manager
PeopleToGo Inc.
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- Contract
Our client is seeking an experienced Senior Procurement & Program Manager to support their enterprise-wide Digital Strategy initiative. This project-based engagement will support the…
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Accounting Manager
Robert Half
Markham, ON
- Contract
Our client, a well-established organization in distribution industry, is seeking a hands-on Accounting Manager to oversee the full accounting function and provide financial leadership to…
Added 14 mins ago
NM
Client Care Coordinator - PT
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Ottawa, ON
- $20 CAD / hour
- Internship
The Client Care Coordinator will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be the first point of contact for clients…
Added 14 mins ago
CO
Project Coordinator (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Reporting to the Manager, PMO, and taking day-to-day direction from Project Managers and Business Analysts, you will maintain project schedules, logs, and documentation, and prepare the…
Added 14 mins ago
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Quality Assurance Test Lead (Two-Year Term)
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Ottawa, ON
- Temporary
Reporting to the Manager, PMO, and working closely with the Project Management Office, you will plan and lead testing for a multi-year enterprise transformation program, including new…
Added 14 mins ago
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Business Analyst (Two-Year Term)
Commissionaires Ottawa
Ottawa, ON
- Temporary
Reporting to the Manager, PMO, you will elicit and document business requirements, map current- and future-state processes, and define the acceptance criteria that confirm new solutions…
Added 29 mins ago
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Medical Travel Supervisor
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Paralegal - Commercial Property
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This is a fully in-office position reporting to the Business Operations Manager of the Business Law team. Though the work will be entirely in English, it is always considered an asset if…
Added 29 mins ago
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Paralegal - Corporate Services
BOYNECLARKE
Dartmouth, NS
- Full-time
This is a fully in-office position reporting to the Business Operations Manager of the Business Law team. Though the work will be entirely in English, it is always considered an asset if…
Added 29 mins ago
PC
Payroll Coordinator
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Toronto, ON · ON - PC John St - Toronto
- Full-time
Reporting to Senior Manager, Payroll Services, the Payroll Coordinator will be responsible for working with our clients and our internal payroll team to ensure payroll changes are made…
Added 29 mins ago
Director, Client Enablement Analytics
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Toronto, ON · FCP
We are looking for an individual who has built out a metrics and reporting program for a client onboarding function that enabled removing bottlenecks and unlocking revenue.
Added 43 mins ago
AW
Operations Manager e-Commerce
Advisor Works
Toronto, ON
- Full-time
Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results
Added 43 mins ago
CO
Project Manager (Two-Year Term)
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- Temporary
Reporting to the Manager, PMO, you will plan, execute, and close projects within approved scope, schedule, and budget, including the implementation of enterprise solutions for finance,…
Added 43 mins ago
RH
Finance & Administration Manager
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- $85,000 to $90,000 CAD / year
- Full-time
Our client is seeking a hands-on Finance & Administration Manager to take ownership of the organization's financial and administrative operations. This is a standalone, individual…
Added 43 mins ago
MP
Commercial Manager - Civil / Infrastructure - GTA
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Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $225,000 CAD / year
- Full-time
…Canada. They are currently looking to add a new Commercial Manager to their rapidly growing…
Added 43 mins ago
AD
Senior Project Manager
Aquatech Dewatering Company Inc.
Maple, ON
- Full-time
As our Senior Project Manager, you will lead the planning, execution, and delivery of complex construction projects from inception to completion. This role is accountable for ensuring…

Advisor Works

Operations Manager e-Commerce

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Posting language: English
Posted: Nov 13, 2026

Original job description

Operations Manager - DTC and E-Commerce

Full-time | Toronto | Hybrid - 70%+ in-office

Confidential client search conducted by Advisor Works

The Opportunity

Advisor Works is recruiting for an early-stage e-commerce business experiencing rapid growth. Our client builds and scales direct-to-consumer products through direct-response marketing, customer acquisition, and performance-driven testing.

The business is scaling its first product, intending to operate three to four products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that possible.

You will work closely with the growth lead and founders to turn strategy into execution, freeing the growth lead to focus on advertising, acquisition, offers, and optimization. You will design and implement processes, resolve operational issues, and make sure people deliver on their commitments.

Initially, expect approximately 70% hands-on execution and system building and 30% delegation, coordination, and management. You will work with a lean team supported by shared and part-time resources, contractors, and external specialists. As the business grows, there is potential to build a larger team and take on broader leadership responsibilities.

What you will do

Build systems that support multiple products
Turn existing, fragmented workflows into practical SOPs, launch templates, checklists, and repeatable processes that can be applied to new products.
Set up and own the operating cadence, project plans, responsibilities, deadlines, and progress reporting. Identify bottlenecks and drive solutions through to completion.
Implement systems yourself, train others to use them, and hold contributors accountable for consistent execution.
Coordinate launches and calendars
Manage parallel product launch and testing calendars covering ad copy, creative, landing pages, offers, and upsells, in partnership with the growth lead.
Coordinate designers, developers, video editors, email marketers, and vendors so each test has the assets, products, approvals, and operational support it needs.
Track dependencies and readiness, including checkout checks, test orders, integrations, tracking, and fulfillment. Keep stakeholders informed of deadlines, risks, and changes.

Operational responsibilities

Own e-commerce operations and vendor relationships
Coordinate suppliers, inventory, warehouses, fulfillment partners, and shipping to support product availability and timely delivery.
Manage vendor communication, negotiate terms and service expectations, and source product or upsell options in partnership with leadership.
Oversee operational workflows for checkout, payments, subscriptions, recurring billing, customer service, refunds, cancellations, and chargebacks.
Work with technical specialists to troubleshoot issues and keep e-commerce platforms and connected systems operating reliably.
Create useful reporting and practical automation
Build and maintain CRM and operational reporting that gives leadership clear visibility into product performance, test status, fulfillment, customer issues, and execution risks.
Work with finance support and the external accounting team to coordinate operational inputs, vendor costs, and reporting needs.
Use AI tools to document processes, analyze information, streamline reporting, and reduce repetitive work.
Configure new software and practical integrations, using available tools and specialist support where needed. Identify improvements that help a lean team accomplish more.
Align people and manage limited capacity
Translate business priorities into clear tasks, owners, deadlines, and deliverables across internal, shared, part-time, and external resources.
Keep marketing, operations, customer service, and finance connected so work moves forward without repeated founder follow-up.

What you bring

At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Experience designing, implementing, and improving systems that supported a growing business, with concrete examples of what you built and the results achieved.
Experience leading work through others: delegating, setting expectations, managing vendors or contractors, and holding contributors accountable.
A working understanding of direct-response marketing, funnels, copywriting and creative workflows, offers, upsells, and the customer journey from acquisition through fulfillment and retention.
Confidence managing multiple projects and product workstreams, interpreting performance data, and resolving problems independently.
Comfortable in a high-pressure, fast-paced entrepreneurial environment.

Technology and analytical skills

Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results.
Resourcefulness, sound judgment, and the ability to learn new systems quickly are essential.
Experience with tools such as Claude or ChatGPT, workflow automation, software integrations, or MCP connections is valuable. Advanced coding or MCP expertise is an asset rather than a prerequisite; the priority is an effective operator who can learn and implement practical solutions.
Relevant platform experience may include Shopify or WooCommerce; ClickUp, Asana, or Monday.com; CRM systems; Klaviyo; subscription and payment platforms; ShipStation or 3PL systems; and GA4 or other reporting tools. Expertise in every platform is not required.
You should understand key e-commerce metrics such as CAC, CPA, ROAS, AOV, LTV, conversion rates, churn, and recurring revenue, and be able to turn data into useful operational decisions.

How you work

Entrepreneurial and accountable: you take ownership, spot problems early, and act without waiting for detailed instructions.
Hands-on and practical: you enjoy building processes and doing the work while also directing others and following through.
Adaptable and organized: you can pivot between priorities while keeping deadlines, dependencies, and important details visible.
Direct and collaborative: you communicate clearly, challenge missed commitments constructively, and keep people aligned.

What success looks like in the first 90 to 180 days

Core workflows are documented, implemented, and repeatable across additional products.
Product launch and testing calendars show clear owners, deadlines, dependencies, and readiness.
Leadership has reliable reporting on priorities, progress, operational performance, and blockers.
Shared resources and vendors have clear expectations, realistic workloads, and consistent follow-through.
Fulfillment, customer service, vendor coordination, and finance handoffs run through defined processes.
The growth lead spends more time on acquisition and optimization as you take ownership of operational execution.

Why join

Join early and help shape how a growing business operates. You will work directly with leadership, see the impact of the systems you build, and have room to advance as the product portfolio and team expand. This opportunity suits someone who wants to drive meaningful impact and enjoys turning an ambitious plan into results.

How to apply

Submit your resume through our hosted jobs page at Lighthousehiring.ai

Please highlight a system or process you built, the people you coordinated, and the measurable improvement it delivered. Include a practical example of how you have used AI or automation in your work.

Shortlisted applicants will be invited to complete a behavioral and cognitive assessments as part of the selection process. We may use AI in our recruiting process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build repeatable operating systems, processes, reporting, and launch calendars across a growing portfolio of e-commerce products. Coordinate internal teams, contractors, vendors, fulfillment, customer service, and finance while resolving operational issues and improving execution.

Requirements

Requires at least three years of relevant experience, including direct responsibility for DTC or e-commerce operations and a record of building systems for a growing business. Candidates should be able to lead work through others, manage multiple projects, understand direct-response marketing and e-commerce metrics, and use AI tools effectively.

Skills

E-Commerce Operations
Direct-To-Consumer Operations
Process Design
Project Management
Vendor Management
Team Coordination
Launch Planning
Performance Reporting
Workflow Automation
AI Tools
E-Commerce Analytics
Inventory And Fulfillment
Customer Service Operations
Problem Solving
Direct-Response Marketing

Visa sponsorship

Not detected in the job text

Keywords

DTC
E-Commerce
Shopify
WooCommerce
ClickUp
Asana
Monday.com
CRM
Klaviyo
Subscription Platforms
Payment Platforms
ShipStation
3PL Systems
GA4
Claude
ChatGPT
AI Tools
Workflow Automation
Software Integrations
MCP Connections
Direct-Response Marketing
Product Launches
SOPs
Fulfillment
Inventory Management
Customer Acquisition
CAC
ROAS
AOV
LTV

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