Jobs in Canada

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Added 11 mins ago
C
.Net Analyst-Developer
COFOMO
Quebec, QC
- Full-time
Provide technical support for applications and systems in a production environment.
Added 11 mins ago
AW
Operations Manager e-Commerce
Advisor Works
Toronto, ON
- Full-time
Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results
Added 11 mins ago
AS
Sales Associate
Apple Self Storage
Thunder Bay, ON
- $18 CAD / hour
- Part-time
Deliver Great Customer Service – Ensure every customer interaction is positive, handle concerns, and maintain high standards.
Added 11 mins ago
EC
Salesforce Technical Architect
Experis Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client is seeking a Salesforce Technical Architect to join their team. As a Salesforce Technical Architect, you will be part of the Technology organization supporting the Service Cloud…
Added 11 mins ago
CI
Legal Assistant
CPST Intellectual Property
Toronto, ON
- Full-time
…team that focuses on providing the highest standard of client service and advice to a diverse domestic and international client base. We are looking for two new team members who are keen to…
Added 11 mins ago
AF
Mechanic
Aquosis Fluid Solutions
Maple, ON
- Full-time
Must have a valid Canadian Passport or be a permanent resident of Canada having no restrictions on travel
Added 11 mins ago
SN
Pre-Delivery Inspection (PDI) Technician
Sinoboom North America
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…rigorous factory specifications, local safety standards, and customer configurations prior to final delivery. Additionally, PDI Technicians are required to actively participate in other…
Added 11 mins ago
AD
Senior Project Manager
Aquatech Dewatering Company Inc.
Maple, ON
- Full-time
Aquosis Fluid Solutions – Our rental, sales, and service division, specializing in the design, fabrication, and supply of pumping, dewatering, and water treatment systems. Aquosis maintains…
Added 11 mins ago
Relief Gaming Shift Manager-DWC
Great Canadian Entertainment
Dawson Creek, BC
Must have superior verbal and written communication skills; problem solving abilities
Added 11 mins ago
R
Senior Manager, Project Engineering
RTX
Mississauga, ON
- Full-time
At Pratt & Whitney Canada, the Project Engineering organization plays an essential role in driving the strategic and technical direction of the engines throughout their entire lifecycle,…
Added 11 mins ago
Quality & Compliance Coordinator
Halton Region
Oakville, ON
This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week onsite
Added 11 mins ago
M
Lead, Ridership Insights
Metrolinx
Canada
- Full-time
Demonstrated experience analysing drivers of customer behaviour and demand and assessing how service, access, pricing and external conditions affect outcomes. Ability to apply that…
Added 11 mins ago
Banking Advisor Trainee - Bradford, ON
Scotiabank
Bradford West Gwillimbury, ON · Bradford, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 11 mins ago
Associate, Commercial Real Estate Banking - North York, ON
Scotiabank
Toronto, ON · North York, ON
Manage and support a portfolio of borrowing and non-borrowing client relationships while delivering exceptional customer service.
Added 11 mins ago
Delivery Manager, GTB Migration Center of Excellence - Toronto
Scotiabank
Toronto, ON
…treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with…
Added 11 mins ago
Customer Experience Associate - Park Royal Shopping Centre, West Vancouver, BC (15 hours/week)
Scotiabank
West Vancouver, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 11 mins ago
Customer Experience Associate - (18.75 hrs) - KG & 102 Blvd Branch - Surrey, BC
Scotiabank
Surrey, BC
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 11 mins ago
Senior Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
Negotiate commercially strong agreements balancing TCO, consumption vs. subscription models, service levels, flexibility, exit rights, and long-term business needs.
Added 11 mins ago
Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
Negotiate commercially strong agreements balancing TCO, consumption vs. subscription models, service levels, flexibility, exit rights, and long-term business needs.
Added 11 mins ago
GCAN Finance Analyst Intern
Grainger Businesses
Thornhill, ON
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 11 mins ago
L
Chief Growth Officer (CGO)
Liferaft
Remote, Canada
- Full-time
- Remote
…channel, as well as a partner in expanding revenue with a Chief Customer Officer, who owns operations, customer success, and…
Added 11 mins ago
Operator
Pembina Pipeline Corporation
Fort St. John, BC
…product across the Fort St. John area, supporting continuity of service to customers and overall operational…
Added 26 mins ago
FE
Intern
Future Electronics
Canada
- Internship
Experience with technical support, ticket management, or troubleshooting through internships, academic projects, or personal projects is an asset.
Added 26 mins ago
G
Gestionnaire de projet de déploiement / Deployment Project Manager
Genetec
Montreal, QC
- Full-time
Gérer les projets de déploiement depuis leur lancement jusqu'à la mise en service, la réception par le client et la clôture, en veillant tout particulièrement à atteindre les résultats…
Added 26 mins ago
TC
Project Sales
Toromont Cat
Winnipeg, MB
- Full-time
Assess customer requirements and recommend appropriate refrigeration solutions that meet technical and operational needs.

Advisor Works

Operations Manager e-Commerce

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 12, 2027
Experience: At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Posting language: English
Posted: Nov 13, 2026

Original job description

Operations Manager - DTC and E-Commerce

Full-time | Toronto | Hybrid - 70%+ in-office

Confidential client search conducted by Advisor Works

The Opportunity

Advisor Works is recruiting for an early-stage e-commerce business experiencing rapid growth. Our client builds and scales direct-to-consumer products through direct-response marketing, customer acquisition, and performance-driven testing.

The business is scaling its first product, intending to operate three to four products shortly. We are looking for an entrepreneurial Operations Manager to build the repeatable systems, reporting, and day-to-day operating discipline that will make that possible.

You will work closely with the growth lead and founders to turn strategy into execution, freeing the growth lead to focus on advertising, acquisition, offers, and optimization. You will design and implement processes, resolve operational issues, and make sure people deliver on their commitments.

Initially, expect approximately 70% hands-on execution and system building and 30% delegation, coordination, and management. You will work with a lean team supported by shared and part-time resources, contractors, and external specialists. As the business grows, there is potential to build a larger team and take on broader leadership responsibilities.

What you will do

Build systems that support multiple products
Turn existing, fragmented workflows into practical SOPs, launch templates, checklists, and repeatable processes that can be applied to new products.
Set up and own the operating cadence, project plans, responsibilities, deadlines, and progress reporting. Identify bottlenecks and drive solutions through to completion.
Implement systems yourself, train others to use them, and hold contributors accountable for consistent execution.
Coordinate launches and calendars
Manage parallel product launch and testing calendars covering ad copy, creative, landing pages, offers, and upsells, in partnership with the growth lead.
Coordinate designers, developers, video editors, email marketers, and vendors so each test has the assets, products, approvals, and operational support it needs.
Track dependencies and readiness, including checkout checks, test orders, integrations, tracking, and fulfillment. Keep stakeholders informed of deadlines, risks, and changes.

Operational responsibilities

Own e-commerce operations and vendor relationships
Coordinate suppliers, inventory, warehouses, fulfillment partners, and shipping to support product availability and timely delivery.
Manage vendor communication, negotiate terms and service expectations, and source product or upsell options in partnership with leadership.
Oversee operational workflows for checkout, payments, subscriptions, recurring billing, customer service, refunds, cancellations, and chargebacks.
Work with technical specialists to troubleshoot issues and keep e-commerce platforms and connected systems operating reliably.
Create useful reporting and practical automation
Build and maintain CRM and operational reporting that gives leadership clear visibility into product performance, test status, fulfillment, customer issues, and execution risks.
Work with finance support and the external accounting team to coordinate operational inputs, vendor costs, and reporting needs.
Use AI tools to document processes, analyze information, streamline reporting, and reduce repetitive work.
Configure new software and practical integrations, using available tools and specialist support where needed. Identify improvements that help a lean team accomplish more.
Align people and manage limited capacity
Translate business priorities into clear tasks, owners, deadlines, and deliverables across internal, shared, part-time, and external resources.
Keep marketing, operations, customer service, and finance connected so work moves forward without repeated founder follow-up.

What you bring

At least 3 years of relevant experience, including direct experience in DTC or e-commerce operations and demonstrated responsibility for operational outcomes.
Experience designing, implementing, and improving systems that supported a growing business, with concrete examples of what you built and the results achieved.
Experience leading work through others: delegating, setting expectations, managing vendors or contractors, and holding contributors accountable.
A working understanding of direct-response marketing, funnels, copywriting and creative workflows, offers, upsells, and the customer journey from acquisition through fulfillment and retention.
Confidence managing multiple projects and product workstreams, interpreting performance data, and resolving problems independently.
Comfortable in a high-pressure, fast-paced entrepreneurial environment.

Technology and analytical skills

Must have - You are proficient in using AI tools in day-to-day work and can demonstrate practical results.
Resourcefulness, sound judgment, and the ability to learn new systems quickly are essential.
Experience with tools such as Claude or ChatGPT, workflow automation, software integrations, or MCP connections is valuable. Advanced coding or MCP expertise is an asset rather than a prerequisite; the priority is an effective operator who can learn and implement practical solutions.
Relevant platform experience may include Shopify or WooCommerce; ClickUp, Asana, or Monday.com; CRM systems; Klaviyo; subscription and payment platforms; ShipStation or 3PL systems; and GA4 or other reporting tools. Expertise in every platform is not required.
You should understand key e-commerce metrics such as CAC, CPA, ROAS, AOV, LTV, conversion rates, churn, and recurring revenue, and be able to turn data into useful operational decisions.

How you work

Entrepreneurial and accountable: you take ownership, spot problems early, and act without waiting for detailed instructions.
Hands-on and practical: you enjoy building processes and doing the work while also directing others and following through.
Adaptable and organized: you can pivot between priorities while keeping deadlines, dependencies, and important details visible.
Direct and collaborative: you communicate clearly, challenge missed commitments constructively, and keep people aligned.

What success looks like in the first 90 to 180 days

Core workflows are documented, implemented, and repeatable across additional products.
Product launch and testing calendars show clear owners, deadlines, dependencies, and readiness.
Leadership has reliable reporting on priorities, progress, operational performance, and blockers.
Shared resources and vendors have clear expectations, realistic workloads, and consistent follow-through.
Fulfillment, customer service, vendor coordination, and finance handoffs run through defined processes.
The growth lead spends more time on acquisition and optimization as you take ownership of operational execution.

Why join

Join early and help shape how a growing business operates. You will work directly with leadership, see the impact of the systems you build, and have room to advance as the product portfolio and team expand. This opportunity suits someone who wants to drive meaningful impact and enjoys turning an ambitious plan into results.

How to apply

Submit your resume through our hosted jobs page at Lighthousehiring.ai

Please highlight a system or process you built, the people you coordinated, and the measurable improvement it delivered. Include a practical example of how you have used AI or automation in your work.

Shortlisted applicants will be invited to complete a behavioral and cognitive assessments as part of the selection process. We may use AI in our recruiting process.

Apply on LinkedIn About employer

More about this job

Responsibilities

Build repeatable operating systems, processes, reporting, and launch calendars across a growing portfolio of e-commerce products. Coordinate internal teams, contractors, vendors, fulfillment, customer service, and finance while resolving operational issues and improving execution.

Requirements

Requires at least three years of relevant experience, including direct responsibility for DTC or e-commerce operations and a record of building systems for a growing business. Candidates should be able to lead work through others, manage multiple projects, understand direct-response marketing and e-commerce metrics, and use AI tools effectively.

Skills

E-Commerce Operations
Direct-To-Consumer Operations
Process Design
Project Management
Vendor Management
Team Coordination
Launch Planning
Performance Reporting
Workflow Automation
AI Tools
E-Commerce Analytics
Inventory And Fulfillment
Customer Service Operations
Problem Solving
Direct-Response Marketing

Visa sponsorship

Not detected in the job text

Keywords

DTC
E-Commerce
Shopify
WooCommerce
ClickUp
Asana
Monday.com
CRM
Klaviyo
Subscription Platforms
Payment Platforms
ShipStation
3PL Systems
GA4
Claude
ChatGPT
AI Tools
Workflow Automation
Software Integrations
MCP Connections
Direct-Response Marketing
Product Launches
SOPs
Fulfillment
Inventory Management
Customer Acquisition
CAC
ROAS
AOV
LTV

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Work requirements

Jobs in Canada