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AECOM

Traffic Management Supervisor

Thornhill, ON, Canada

Pay: $100,000 to $140,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

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Original job description

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

The Traffic Management Centre (TMC) Supervisor will be located full time at the City of Toronto Traffic Management Centre. Their primary responsibilities will be to lead and oversee the operations of the City of Toronto’s Traffic Management Centre, ensuring efficient traffic flow, effective incident management, and the delivery of high-quality services to the public. The role involves strategic planning, team leadership, stakeholder coordination, and operational excellence to enhance the safety and efficiency of Toronto’s transportation network.

Key Responsibilities

Oversee the day-to-day operations of the Traffic Management Centre, ensuring seamless 24/7 functionality.

Develop and implement operational strategies to optimize traffic flow and minimize congestion.

Ensure compliance with all relevant policies, procedures, and regulations.

Lead the coordination of responses to major traffic incidents, planned events, and emergencies.

Ensure effective communication with emergency services, maintenance teams, and other stakeholders.

Conduct post-incident reviews and implement lessons learned to improve future responses.

Manage and mentor a team of TMC supervisors, operators, and support staff.

Develop training programs to enhance team capabilities and ensure high performance.

Conduct performance evaluations and address any staffing issues proactively.

Act as the primary point of contact for internal and external stakeholders, including city departments, contractors, and the public.

Represent the TMC in meetings, workshops, and public forums.

Foster strong relationships with key partners to support collaborative traffic management efforts.

Ensure the effective operation and maintenance of traffic management systems, including Advanced Traffic Management Systems (ATMS), CCTV, and Variable Message Signs (VMS).

Identify opportunities for technology upgrades and lead the implementation of new systems.

Monitor system performance and address technical issues promptly.

Analyze traffic data to identify trends, assess system performance, and inform decision-making.

Prepare detailed reports on TMC activities, incidents, and key performance indicators (KPIs).

Use data insights to recommend improvements to traffic management strategies.

Contribute to the development of long-term plans for traffic management in the City of Toronto.

Identify and implement initiatives to enhance the TMC’s operational efficiency and effectiveness.

Stay informed about industry trends and best practices to ensure the TMC remains at the forefront of traffic management innovation.

Qualifications

Minimum Requirements

Bachelor Degree in a relevant discipline + 6 years experience in traffic operations, transportation planning, or a related field or Relevant Diploma + 8 years of relevant experience or Highschool + 10 years of relevant experience.

Preferred Qualifications

Ideally 7+ years in traffic operations, transportation planning, or a related field.

Proven experience managing teams in a high-pressure, operational environment.

Demonstrated success in leading incident management and traffic operations.

Bachelor’s degree in transportation engineering, urban planning, or a related discipline.

In-depth understanding of traffic management systems, tools, and technologies.

Familiarity with the City of Toronto’s transportation network and policies (preferred).

Incident management training and first aid certification (desirable).

Additional Information

This is a newly created role.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. Artificial intelligence will be used to support the screening, assessment, and selection of applicants for this role. Final hiring decisions are made by the hiring team.

State/Province: Ontario

Business Group: DCS

Legal Entity: AECOM Canada ULC

Business Line: Transportation

Work Location Model: On-Site

Operating Group: Americas

Primary Location: CA - Markham, ON - 105 Commerce Vall

Compensation: CAD 100000 - CAD 140000 - yearly

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More about this job

Responsibilities

The Traffic Management Centre Supervisor leads and oversees daily operations to ensure efficient traffic flow and effective incident management. This role involves strategic planning, team mentorship, and acting as the primary point of contact for internal and external stakeholders.

Requirements

Candidates must possess a minimum of 6 to 10 years of experience in traffic operations or transportation planning depending on their educational background. A degree or diploma in a relevant discipline is required, along with demonstrated success in managing teams and incident response.

Skills

Traffic management
Team leadership
Incident management
Strategic planning
Stakeholder coordination
Operational excellence
Transportation planning
Advanced Traffic Management Systems
CCTV
Variable Message Signs
Data analysis
Performance reporting
Mentoring
Emergency response
Project management

Benefits

Medical
Dental
Vision
Life insurance
AD&D
Disability benefits
Paid time off
Leaves of absences
Voluntary benefits
Flexible work options
Well-being resources
Employee assistance program
Business travel insurance
Service recognition awards
Retirement savings plan
Employee stock purchase plan

Visa sponsorship

Not detected in the job text

Keywords

Traffic Management Centre
Transportation Network
ATMS
CCTV
VMS
Incident Management
Traffic Operations
Transportation Planning
Urban Planning
Transportation Engineering
KPIs
Infrastructure
Stakeholder Management
Operational Strategy
Emergency Services
Data Analysis
Performance Evaluation
Technical Implementation
City of Toronto
Project Lifecycle

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