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Aecon

Jr. Specialist, IT Operations

Hamilton, ON, Canada

Pay: The expected salary range for this opportunity is $60,000 - $65,000 per year
Posting language: English
Posted: Sep 28, 2026

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Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

The Hamilton LRT Alliance has been selected by Metrolinx as the development partner for the Hamilton LRT – Package 1: Civil & Utilities. Under the alliance model, Aecon provides construction capability and resources as part of an integrated team, working collaboratively with all alliance participants to progress design, cost, and construction schedules during the project’s development phase.

The Hamilton LRT isn’t just a transit project - it’s reshaping how a city connects, grows, and moves. Join us in being part of a dynamic team building critical infrastructure that will leave a lasting legacy for generations to come.

Reporting to the Manager, IT Operations, the Jr. IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for Project offices, job sites & networks.

What You’ll Do Here:

Support key offices and job sites as assigned
Provide remote and in person IT support to all end users as needed day-to-day
Setup and deployment of equipment, making CMDB updates as necessary
Design and manage job site setups, engaging other internal teams and vendors as necessary
Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc.
Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
Oversee proper reclaim and decommissioning of IT equipment
Supporting projects as necessary
Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
Participate in the creation of estimates for all new project job sites
Follow and support Aecon’s IT policies, procedures and guidelines

What You Bring to the Team:

Degree or diploma related to Information Services or equivalent work experience
Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
Familiarity with ITIL is considered an asset
Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
Experience with setup, deployment and support/management of large printer fleets
Experience with setup, deployment and support of meeting room/video conference technology
Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
Ability to clearly communicate technical concepts to non-technical people
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Multitasking skills to work in a fast-paced environment
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Reason for vacancy: New

The expected salary range for this opportunity is $60,000 - $65,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Jr. IT Operations Specialist provides day-to-day IT support for project offices and job sites, including equipment setup, deployment, and lifecycle management. They also collaborate with internal teams and vendors to design site infrastructure and manage cabling and workstation requirements.

Requirements

Candidates must possess a degree or diploma in Information Services or equivalent experience, along with technical proficiency in Windows 11, Microsoft 365, and various hardware platforms. Strong customer service skills and familiarity with ITIL and ITSM best practices are essential for this role.

Skills

IT support
Hardware deployment
Windows 11
Microsoft 365
Intune
Printer fleet management
Video conferencing technology
Incident management
Problem management
Change management
ITSM tools
Customer service
Technical communication
Cabling
Network support

Benefits

Mental health support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Professional development

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
Windows 11
Microsoft 365
Intune
ITIL
BMC
Incident Management
Problem Management
Change Management
Service Level Management
Hardware
Cisco
Juniper
Lenovo
Apple
CMDB
Procurement
Project Management
Technical Support
Video Conferencing
Site Mobilization
ITSM
Networking
Workstation Setup

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