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Added 2 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
A career as an analyst in one of the teams preparing legal documentation or disbursement authorization in the Commercial Financing Operation (CFO) sector at National Bank means acting as a…
Added 2 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
A career as an analyst in one of the teams preparing legal documentation or disbursement authorization in the Commercial Financing Operation (CFO) sector at National Bank means acting as a…
Added 2 mins ago
NB
Analyst SBL Risk & Control Capital Markets
National Bank of Canada
Montreal, QC
- Full-time
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Added 2 mins ago
NB
Senior Credit Analyst
National Bank of Canada
Toronto, ON
- Full-time
The Wealth Management, Credit Risk Management team is currently looking for a Senior Analyst. Its mission is to protect the company's capital and minimize business risk related to client…
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Production Support Analyst
LTM
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Role – Sr. Technical Analyst – Production Support
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NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
Added 2 mins ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
Added 2 mins ago
NB
Senior Analyst Accounting
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst in the NBF (National Bank Financial) Accounting and Regulatory Capital team at National Bank is to act as an expert in all matters related to regulatory…
Added 2 mins ago
NB
Senior Analyst Regulatory Data and Integration
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst Regulatory Data and Integration within the IT Capital Markets Delivery team at National Bank means acting as a specialist in regulatory data related to…
Added 2 mins ago
NB
Senior Analyst Accounting and Regulatory Capital
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst in the NBF (National Bank Financial) Accounting and Regulatory Capital team at National Bank is to act as an expert in all matters related to regulatory…
Added 2 mins ago
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AI Operations Analyst
Valnet
Montreal, QC
- Full-time
Valnet is looking for an AI Operations Analyst to join our team and help build the next generation of our lead generation operation.
Added 2 mins ago
NB
Senior Analyst US Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Tax Analyst in the Tax activities team, at National Bank, is an opportunity to grow within a unifying group that is an essential contributor to decisions and offers a…
Added 2 mins ago
PC
Associate System Analyst / Analyste de systèmes associé
Parkland Corporation
Montreal, QC
- Full-time
Added 2 mins ago
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Risk and Fraud Analyst
Blazesoft
Concord, ON
- Full-time
We are looking for a sharp, detail-oriented, and proactive Entry-Level Risk and Fraud Analyst to join our team.
Added 17 mins ago
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Actuarial Analyst I - Project Development & Optimization
TD
Toronto, ON
- Full-time
…compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and…
Added 17 mins ago
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Supervisor
Wellington-Altus
AB · Toronto, ON · Calgary, AB
- Full-time
Designation as Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA).
Added 17 mins ago
Guidewire Business Analyst
Capgemini
Toronto, ON
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and…
Added 17 mins ago
T
Bodily Injury Claims Advisor
TD
Calgary, AB · Burlington, ON
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability…
Added 17 mins ago
PG
Commercial Funding Analyst (Bilingual)
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
- Full-time
Competitive salaries, profit sharing, RRSP matching and benefits from day one.
Added 17 mins ago
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Sr. Business Systems Analyst (Nodejs, Java and E-signature Platforms)
TD
Toronto, ON
- Full-time
7+ years as Business Systems Analyst / Senior BSA
Added 17 mins ago
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Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 17 mins ago
AC
Analyste En Coûts De Revient
Aston Carter
Mirabel, QC
- $40 to $50 CAD / hour
- Contract
Our Client is seeking a dedicated Financial Analyst to provide comprehensive financial support to various functions including Engineering, Methods, Quality Assurance, and Supplier Quality.…
Added 32 mins ago
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Risk and Fraud Analyst
BLAZESOFT
Concord, ON
- Full-time
We are looking for a sharp, detail-oriented, and proactive Entry-Level Risk and Fraud Analyst to join our team.
Added 33 mins ago
GA
Senior Immigration Law Clerk / Paralegal
Green and Spiegel
Toronto, ON
- Full-time
At Green and Spiegel, the title of the role is Senior Immigration Case Analyst.
Added 33 mins ago
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Business Analyst
TEEMA
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Senior Business Systems Analyst to support enterprise-wide technology initiatives for a leading post-secondary institution.

Aecon

Service Desk Analyst (Bilingual)

Toronto, ON, Canada

The expected salary range for this role is $50,000-$55,000 per year

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Job details

Pay: The expected salary range for this role is $50,000-$55,000 per year
Posting language: English
Posted: Nov 3, 2026

Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?
Reporting to the Service Desk Team Lead, the Bilingual Service Desk Analyst (English/French) is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised. This is a 12-month contract opportunity.

What You'll Do Here:

Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide first Level Service Desk support to end users on a variety of issues.
Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
Assign requests or incidents to appropriate queues for follow up
Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

Excellent oral and written communication skills
Degree or diploma related to Information Services or equivalent work experience
Familiarity with ITIL Foundations is an asset
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Ability to multi-task in a fast-paced environment
Ability to act individually and work together with others as part of a team
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
Able to troubleshoot network connectivity, router, access point, and switch issues
Ability to speak multiple languages considered an asset
“Can do” attitude

Reason for vacancy: Replacement

The expected salary range for this role is $50,000-$55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary contact for end-user support, managing incidents and service requests related to hardware, software, and networking. They are responsible for logging tickets, performing diagnostics, and maintaining knowledgebase documentation to ensure timely resolution.

Requirements

Candidates should possess a degree or diploma in Information Services or equivalent experience, along with strong technical knowledge of Windows and Microsoft environments. Excellent communication skills and the ability to clearly explain technical concepts to non-technical users are essential for this role.

Skills

Service desk support
Incident management
Problem management
Hardware troubleshooting
Software configuration
Windows 10
Microsoft Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network troubleshooting
Customer service
Technical communication

Benefits

Mental well-being support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
Problem Management
Knowledge Management
Change Management
ITIL
Windows 10
MS Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network Connectivity
Hardware
Software
Technical Support
Infrastructure
Information Services

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