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T
Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Seeking an experienced Senior Business Analyst to support complex enterprise IT initiatives involving business applications, data integration, reporting, analytics, and cloud-based…
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Production Support Analyst
LTM
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Role – Sr. Technical Analyst – Production Support
Added just now
NB
Senior Analyst US Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Tax Analyst in the Tax activities team, at National Bank, is an opportunity to grow within a unifying group that is an essential contributor to decisions and offers a…
Added just now
MR
Project Manager and Process Analyst
McLennan Ross LLP
Calgary, AB
- Full-time
…team. This is the firm's first Project Manager and Process Analyst role, created to give us the capacity to turn plans into results. In your first year, you'll get to know the firm and how…
Added 1 min ago
PC
Associate System Analyst / Analyste de systèmes associé
Parkland Corporation
Montreal, QC
- Full-time
Added 16 mins ago
Guidewire Business Analyst
Capgemini
Toronto, ON
…role at the time of this posting. This range may be subject to change as permitted by…
Added 16 mins ago
PG
Commercial Funding Analyst (Bilingual)
Peoples Group
AB · Vancouver, BC · Toronto, ON · Calgary, AB
- Full-time
…in Vancouver, Calgary, Toronto, and Montreal, we are driving change by working alongside challenger banks, fintechs, brokers, and merchants to foster a dynamic and competitive financial…
Added 16 mins ago
OV
Financial Analyst - Finance, Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Please note schedules may change due to operational needs.
Added 16 mins ago
SH
Senior Financial Analyst
Spectrum Health Care
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Spectrum Health Care is looking for a CPA-designated Senior FP&A Analyst with strong analytical judgment, advanced Power Query and Power BI skills and a proactive approach to…
Added 30 mins ago
NV
Senior Business Analyst (ID#5597)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a part-time Senior Business Analyst to support two major network infrastructure and cybersecurity modernization initiatives…
Added 31 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
AB · Edmonton, AB
- Full-time
…team. This is the firm's first Project Manager and Process Analyst role, created to give us the capacity to turn plans into results. In your first year, you'll get to know the firm and how…
Added 31 mins ago
PM
Commercial Analyst
Profound Medical
Mississauga, ON
- $100,000 to $140,000 CAD / year
- Full-time
Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe…
Added 1 hour ago
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IAM Analyst
Brainhunter Systems Ltd
Calgary, AB
- Contract
Brainhunter is currently seeking the services of a “IAM Analyst,” for a contract opportunity with one of our Valued Clients.
Added 1 hour ago
Product Information Analyst (12-month Contract)
Grainger Businesses
Thornhill, ON
…individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend,…
Added 1 hour ago
Project Manager
ATS Automation
Cambridge, ON
Working with the financial analyst, ensure all billings and invoicing is submitted on time. Ensure all project deliverables are accomplished and supporting documentation is prepared for…
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R
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
A career at Resilience is more than just a job – it’s an opportunity to change the future.
Added 1 hour ago
MI
Advisor, Last Mile Optimization Ontario
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
…partners. The incumbent acts as a hands-on operational expert and analyst, responsible for monitoring daily performance indicators, identifying improvement opportunities, and providing…
Added 1 hour ago
VB
Analyst II, IT
Vale Base Metals
Sudbury, ON
- Contract
…to put your skills to work, driving meaningful and enduring change while enjoying a rewarding…
Added 1 hour ago
BF
Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Bell Flight
Mirabel, QC
- Full-time
Added 1 hour ago
Consultant Business Systems
HSBC Global Services Limited
Toronto, ON
The purpose of this role is to help enable transformational business change that fundamentally enhances the way the business operates in order to create value and deliver upon the strategy.
Added 1 hour ago
RG
Business Analyst, Technology Transformation
Rohit Group
Edmonton, AB
- Full-time
The Business Analyst, Technology Transformation plays a critical role in supporting and optimizing enterprise systems, with a strong focus on ERP operations, data analysis, and…
Added 2 hours ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 2 hours ago
Special Projects Lead (Strategic Planning Analyst II)
City of Edmonton
AB
…improvement, operational integration, project leadership, and change…
Added 2 hours ago
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Business Systems Analyst- EDI
Wajax
Montreal, QC · Lachine, QC
- Full-time
…clearly identify user requirements and business processes. Change agent, to support user compliance and understanding of new…

Aecon

Service Desk Analyst (Bilingual)

Toronto, ON, Canada

The expected salary range for this role is $50,000-$55,000 per year

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Job details

Pay: The expected salary range for this role is $50,000-$55,000 per year
Posting language: English
Posted: Nov 3, 2026

Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?
Reporting to the Service Desk Team Lead, the Bilingual Service Desk Analyst (English/French) is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised. This is a 12-month contract opportunity.

What You'll Do Here:

Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide first Level Service Desk support to end users on a variety of issues.
Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
Assign requests or incidents to appropriate queues for follow up
Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

Excellent oral and written communication skills
Degree or diploma related to Information Services or equivalent work experience
Familiarity with ITIL Foundations is an asset
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Ability to multi-task in a fast-paced environment
Ability to act individually and work together with others as part of a team
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
Able to troubleshoot network connectivity, router, access point, and switch issues
Ability to speak multiple languages considered an asset
“Can do” attitude

Reason for vacancy: Replacement

The expected salary range for this role is $50,000-$55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary contact for end-user support, managing incidents and service requests related to hardware, software, and networking. They are responsible for logging tickets, performing diagnostics, and maintaining knowledgebase documentation to ensure timely resolution.

Requirements

Candidates should possess a degree or diploma in Information Services or equivalent experience, along with strong technical knowledge of Windows and Microsoft environments. Excellent communication skills and the ability to clearly explain technical concepts to non-technical users are essential for this role.

Skills

Service desk support
Incident management
Problem management
Hardware troubleshooting
Software configuration
Windows 10
Microsoft Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network troubleshooting
Customer service
Technical communication

Benefits

Mental well-being support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
Problem Management
Knowledge Management
Change Management
ITIL
Windows 10
MS Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network Connectivity
Hardware
Software
Technical Support
Infrastructure
Information Services

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