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Added 6 mins ago
MC
Senior Research Scientist
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
You'll lead your own research initiatives, serve as Principal Investigator on high-impact projects, and build meaningful partnerships with academic, regulatory, and health system…
Added 6 mins ago
U
Dean of Lifelong Learning
UNSW
Montreal, QC
- Full-time
Reporting to the Provost, the role will lead the Lifelong Learning Hub and will be responsible for:
Added 6 mins ago
NB
Senior Auditor
National Bank of Canada
Montreal, QC
- Full-time
Actively participate in audit mandates by taking ownership of specific sections or acting as mandate lead
Added 6 mins ago
G
Sales Director
Gordian
Canada
- Full-time
…Additionally, the candidate should have experience developing partnerships with service providers interested in the facilities maintenance space. This dual role will encompass managing an…
Added 6 mins ago
NB
Product Owner CIAM
National Bank of Canada
Montreal, QC
- Full-time
Establish lasting partnerships with business lines and
Added 6 mins ago
B
Sales Lead - SaaS (OTE upto 90k)
BoomerangFX
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking a results-driven Sales Lead – SaaS to lead, coach, and develop our sales team while driving revenue growth across the North American market. This role combines hands-on sales…
Added 6 mins ago
CH
Information Technology Specialist
CarePoint Health Mississauga
Mississauga, ON
- Full-time
Our mission is to enhance community health through meaningful partnerships, integrated care, and innovative approaches. We are committed to improving patient experiences, supporting…
Added 6 mins ago
CA
Director, Admissions & Referent Relations
Canadian Addiction Treatment Centres (CATC)
Markham, ON
- Full-time
Reporting to the Vice President, Strategic Partnerships, the Director, Admissions & Referent Relations provides strategic and operational leadership for CATC’s inbound call centre and…
Added 6 mins ago
CR
VP Controller
Clarity Recruitment
Newmarket, ON
- $190,000 to $200,000 CAD / year
- Full-time
…a multi-entity structure of Canadian corporations, limited partnerships and US entities, with active projects in Ontario, Florida and…
Added 6 mins ago
CN
Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
- $106,000 to $141,000 CAD / year
- Full-time
We’re looking for a Director of Supply Chain Operations to lead our quoting and procurement teams across the organization, overseeing everything from supplier relationships, purchasing, and…
Added 6 mins ago
DN
Member Engagement Manager
Digital Nova Scotia
Halifax, NS
- Full-time
Identify opportunities to increase membership acquisition through outreach, partnerships, events, referrals, and other channels.
Added 7 mins ago
Senior Manager, Fundraising - Major Gifts
Tim Hortons Foundation Camps
ON
The position plays a key role in growing major-gift revenue by developing new relationships, expanding existing partnerships and securing significant investments from both corporate and…
Added 7 mins ago
Blasting & Coating Supervisor
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 22 mins ago
CC
Retail Shift Leader
Canna Cabana
Chestermere, AB
- Part-time
Skills to monitor and lead by example as required
Added 22 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
…technical staff, regulators, partners, and internal stakeholders. Lead effective meetings and presentations; translate complex technical, schedule, cost, and risk information into concise,…
Added 37 mins ago
UW
Coordinator, Impact & Granting
United Way British Columbia
Burnaby, BC
- $82,082 CAD / year
- Full-time
…Reporting to the Director, Community Impact & Investment, you will lead grant administration, data management, and reporting processes for Community Impact Initiatives, helping to ensure…
Added 37 mins ago
SS
Regional Sales Manager
Summit Search Group
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
We are partnering with an innovative Canadian cleantech manufacturer in the search for a Regional Sales Manager to lead sales growth across Canada and the Northern United States.
Added 37 mins ago
XI
Director of Procurement
Xplore Inc.
Markham, ON
- Full-time
…disciplined spending, strong supplier relationships, strategic partnerships with the business, and strong governance over all external spend. The Director, Procurement will lead that…
Added 37 mins ago
BE
Manager, Application Development
BC Energy Regulator
Fort St. John, BC
- Full-time
Lead and manage the software development function, ensuring the quality, security, maintainability, reliability, supportability, and operational readiness of custom applications,…
Added 37 mins ago
ZS
Sales Representative - Ottawa, ON
Zedcor Security Solutions
Ottawa, ON
- Full-time
Follow up on sales leads generated through website, lead generation tools, networking, phone calls or other sources.
Added 37 mins ago
Senior Manager, Strategic Initiatives (Underwriting/ Personal Lines)
Aviva
Markham, ON · Toronto, ON
This is a unique opportunity to work closely with senior leadership, influence strategic direction, and lead high-impact initiatives that shape the future of our Product, Underwriting,…
Added 37 mins ago
AM
Advanced Substrate Design & Process Integration
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Lead the development of next-generation substrate architecture, design rules, and technology platforms that enable AMD's future packaging solutions. This role focuses on substrate design…
Added 37 mins ago
WC
Admissions Advisor (Aviation Focus)
Western Community College
BC · Surrey, British Columbia
- Full-time
…innovative programs, exceptional service, and strong industry partnerships. As we continue to expand our Aviation programs, we are seeking a dynamic and student-focused Aviation Admissions…
Added 52 mins ago
HT
Senior Program Manager
HomeWorks Trenton
Change Islands, NL
- Full-time
Maintain and strengthen external partnerships that support HomeWorks' curricular priorities, scholar development, and program needs.
Added 52 mins ago
RT
Laboratory Technician
Rio Tinto
Kitimat, BC
- Full-time
Reporting to the Laboratory Team Lead, you will be:

Aecon

Service Desk Analyst (Bilingual)

Toronto, ON, Canada

The expected salary range for this role is $50,000-$55,000 per year

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Job details

Pay: The expected salary range for this role is $50,000-$55,000 per year
Posting language: English
Posted: Nov 3, 2026

Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?
Reporting to the Service Desk Team Lead, the Bilingual Service Desk Analyst (English/French) is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised. This is a 12-month contract opportunity.

What You'll Do Here:

Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide first Level Service Desk support to end users on a variety of issues.
Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
Assign requests or incidents to appropriate queues for follow up
Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

Excellent oral and written communication skills
Degree or diploma related to Information Services or equivalent work experience
Familiarity with ITIL Foundations is an asset
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Ability to multi-task in a fast-paced environment
Ability to act individually and work together with others as part of a team
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
Able to troubleshoot network connectivity, router, access point, and switch issues
Ability to speak multiple languages considered an asset
“Can do” attitude

Reason for vacancy: Replacement

The expected salary range for this role is $50,000-$55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary contact for end-user support, managing incidents and service requests related to hardware, software, and networking. They are responsible for logging tickets, performing diagnostics, and maintaining knowledgebase documentation to ensure timely resolution.

Requirements

Candidates should possess a degree or diploma in Information Services or equivalent experience, along with strong technical knowledge of Windows and Microsoft environments. Excellent communication skills and the ability to clearly explain technical concepts to non-technical users are essential for this role.

Skills

Service desk support
Incident management
Problem management
Hardware troubleshooting
Software configuration
Windows 10
Microsoft Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network troubleshooting
Customer service
Technical communication

Benefits

Mental well-being support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
Problem Management
Knowledge Management
Change Management
ITIL
Windows 10
MS Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network Connectivity
Hardware
Software
Technical Support
Infrastructure
Information Services

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