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Added 9 mins ago
M
Senior Financial Analyst
Manulife
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Director of financial reporting, the Senior Financial Analyst will be responsible for.
Added 24 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
A career as an analyst in one of the teams preparing legal documentation or disbursement authorization in the Commercial Financing Operation (CFO) sector at National Bank means acting as a…
Added 24 mins ago
NB
Analyst commercial financing operation
National Bank of Canada
Montreal, QC
- Temporary
A career as an analyst in one of the teams preparing legal documentation or disbursement authorization in the Commercial Financing Operation (CFO) sector at National Bank means acting as a…
Added 24 mins ago
NB
Analyst SBL Risk & Control Capital Markets
National Bank of Canada
Montreal, QC
- Full-time
Learn the end-to-end process and contribute efficiency ideas
Added 24 mins ago
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Business Systems Analyst Capital Markets General Ledger
IFG - International Financial Group
Toronto, ON
- Contract
Experience with data mapping, reconciliations, process improvement and UAT.
Added 24 mins ago
T
Senior Business Analyst
TEEMA
Vancouver, BC
- $53 to $57 CAD / hour
- Contract
Seeking an experienced Senior Business Analyst to support complex enterprise IT initiatives involving business applications, data integration, reporting, analytics, and cloud-based…
Added 24 mins ago
CB
Financial Analyst
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Our Toronto office is currently recruiting for a Financial Analyst in our Accounting department, reporting to the Manager, Accounting, Analysis, and Reporting. This position is responsible…
Added 24 mins ago
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Production Support Analyst
LTM
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Understanding workflow-based logic and the ability to both understand a business process from a workflow diagram and to conceptualize it overall to support remediation and improvement
Added 24 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
…knowledge of financial products, operational controls, and process improvement. You will play a key role in ensuring the accurate and timely execution of market events while contributing to…
Added 24 mins ago
WO
Senior Accountant, Properties
WP Osborne Executive Search Inc.
Toronto, ON
- Full-time
…and adapt to a fast-paced, changing environment. A continuous improvement mindset, including the ability to identify and recommend process efficiencies that enhance review processes and…
Added 24 mins ago
NB
Senior Analyst US Tax Operations
National Bank of Canada
Montreal, QC
- Full-time
…Microsoft Power Apps, Microsoft Power BI, Planning, Prioritization, Process Improvement, Rigor, Self-Sufficiency, Tax Accounting, Tax Risk Management,…
Added 24 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
Calgary, AB
- Full-time
…Management team. This is the firm's first Project Manager and Process Analyst role, created to give us the capacity to turn plans into results. In your first year, you'll get to know the…
Added 24 mins ago
Portfolio Analyst
Scotiabank
Toronto, ON
Identifying areas of risk and opportunities for process improvement.
Added 39 mins ago
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Supervisor
Wellington-Altus
AB · Toronto, ON · Calgary, AB
- Full-time
Contributing to the continuous improvement of processes, ensuring alignment with CIRO rules and provincial securities legislation.
Added 39 mins ago
FC
Group, Administration II
First Canadian Financial Group
Edmonton, AB
- Full-time
Work closely with Business Analyst(s) to provide feedback on the user experience on system features and enhancements.
Added 39 mins ago
OV
Financial Analyst - Finance, Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
…scenario analysis, assess operations, identify opportunities for improvement, and provide evidence-based insights to support decision-making and monitor…
Added 39 mins ago
SH
Senior Financial Analyst
Spectrum Health Care
Toronto, ON
- $85,000 to $100,000 CAD / year
- Full-time
Spectrum Health Care is looking for a CPA-designated Senior FP&A Analyst with strong analytical judgment, advanced Power Query and Power BI skills and a proactive approach to…
Added 54 mins ago
NV
Senior Business Analyst (ID#5597)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a part-time Senior Business Analyst to support two major network infrastructure and cybersecurity modernization initiatives…
Added 54 mins ago
CN
Sample Analyst
Caldic North America
Mississauga, ON
- $45,000 to $75,000 CAD / year
- Full-time
Responsible to organize sample requests, process the required paperwork and prepare the samples for delivery to customers within target timelines
Added 54 mins ago
T
Business Analyst
TEEMA
Vancouver, BC
- $90,000 to $100,000 CAD / year
- Full-time
We are seeking an experienced Senior Business Systems Analyst to support enterprise-wide technology initiatives for a leading post-secondary institution.
Added 54 mins ago
MR
Project Manager and Process Analyst
McLennan Ross LLP
AB · Edmonton, AB
- Full-time
…Management team. This is the firm's first Project Manager and Process Analyst role, created to give us the capacity to turn plans into results. In your first year, you'll get to know the…
Added 1 hour ago
AI
Data Analyst- Power BI, Tableau, SQL
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Mississauga, ON
- Full-time
Collect, process, and analyze data from various sources (e.g., databases, spreadsheets, APIs).
Added 1 hour ago
Financial Admin Business Systems Analyst (Payment Manager)
City of Regina
Regina, SK
…you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your…
Added 1 hour ago
A
System Analyst 1
Altis
Kamloops, BC
- $40 to $50 CAD / hour
- Contract
…smoothly? An established organization is seeking a Systems Analyst 1 to support the design, implementation, maintenance, and operation of enterprise technology…
Added 1 hour ago
C
Background screening, Analyst
CIBC
Toronto, ON
- Full-time
As a Background Screening Analyst, you will join People, Culture and Brand’s Background Screening team. You will provides background screening verification for employees and contingent…

Aecon

Service Desk Analyst (Bilingual)

Toronto, ON, Canada

The expected salary range for this role is $50,000-$55,000 per year

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Job details

Pay: The expected salary range for this role is $50,000-$55,000 per year
Posting language: English
Posted: Nov 3, 2026

Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?
Reporting to the Service Desk Team Lead, the Bilingual Service Desk Analyst (English/French) is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised. This is a 12-month contract opportunity.

What You'll Do Here:

Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide first Level Service Desk support to end users on a variety of issues.
Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
Assign requests or incidents to appropriate queues for follow up
Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

Excellent oral and written communication skills
Degree or diploma related to Information Services or equivalent work experience
Familiarity with ITIL Foundations is an asset
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Ability to multi-task in a fast-paced environment
Ability to act individually and work together with others as part of a team
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
Able to troubleshoot network connectivity, router, access point, and switch issues
Ability to speak multiple languages considered an asset
“Can do” attitude

Reason for vacancy: Replacement

The expected salary range for this role is $50,000-$55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary contact for end-user support, managing incidents and service requests related to hardware, software, and networking. They are responsible for logging tickets, performing diagnostics, and maintaining knowledgebase documentation to ensure timely resolution.

Requirements

Candidates should possess a degree or diploma in Information Services or equivalent experience, along with strong technical knowledge of Windows and Microsoft environments. Excellent communication skills and the ability to clearly explain technical concepts to non-technical users are essential for this role.

Skills

Service desk support
Incident management
Problem management
Hardware troubleshooting
Software configuration
Windows 10
Microsoft Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network troubleshooting
Customer service
Technical communication

Benefits

Mental well-being support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
Problem Management
Knowledge Management
Change Management
ITIL
Windows 10
MS Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network Connectivity
Hardware
Software
Technical Support
Infrastructure
Information Services

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