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WT
IT Specialist - Supply Chain Systems & Integrations
Wills Transfer Limited
Smiths Falls, ON
- Full-time
Lead the technical setup of new clients, working closely with internal teams and customers to understand their requirements.
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TT
Technical Manager - Licensing
Tundra Technical Solutions
Toronto, ON · Greater Toronto Area, Canada
- $124,000 to $190,000 CAD / year
- Full-time
🚀 Now Hiring: Technical Manager, Nuclear Licensing (CANDU MONARK)
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AC
Senior Product Line Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol High Speed Products Group is seeking a Senior Product Line Manager - High Speed I/O Connectors to lead the strategy, growth and execution of a strategically important portfolio…
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DM
Lead Software Developer / Développeur(euse) logiciel principal(e)
DIAGNOS Medical Systems (TSX: ADK.V)
Brossard, QC
- Full-time
We are looking for a Lead Software Developer who enjoys being close to the code while helping a team succeed. In this role, you will guide the engineering team through the development of…
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AE
Electronic Production Manager
AiHR Enterprises Private Limited
Toronto, ON · North York, ON
- Full-time
…manufacturing, electronics department, and PC test lab. You will lead the optics, electronics, and test teams, ensuring on-time delivery while driving throughput and product…
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OG
Controller (CPA)
Ora Graphene
Montreal, QC
- Full-time
…existing finance systems. You will work closely with our finance lead, management and manufacturing team. Your key priorities will be to strengthen financial close and reporting, develop…
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AC
Senior Proposal Specialist
Allnorth Consultants Limited
Vancouver, BC
- Full-time
Bring your proposal expertise to a role where you can own the process and help make it better. You’ll lead submissions from planning and kickoff through final delivery, turning technical…
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Lead Java Developer
Tekshapers
Toronto, ON
- Full-time
Lead and mentor development teams of 5–15 members across onshore and offshore locations, drive architecture/code reviews, resolve critical production issues, and establish engineering…
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Director, Store Design & Pre Construction Project Management -Food Restaurants / Stores/ Retail Grocery - (Cantonese / Mandarin speaking- MUST)
Hays
Toronto, ON
- $155,000 to $185,000 CAD / year
- Full-time
Director, Store Design & Pre Construction Project Management -Food will lead the technical due diligence and the feasibility assessments of existing buildings to convert to future…
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CO
Senior Quality Improvement Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Plan and schedule tasks, lead development efforts, provide technical leadership to the team, and supervise team members, manage team performance and ensure staff are accountable for results.
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TT
Hardware Technical Leader
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
Teledyne Digital Imaging is looking for a Hardware Technical Leader to help shape the electronics behind next-generation machine vision camera platforms. This is an opportunity to work at…
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Stagiaire en tests thermiques/ Thermal Test Co-op
Teledyne Technologies Incorporated
Montreal, QC · Canada - Montreal, QC (TDY)
- Full-time
You will work within the Thermal Camera team. Under the supervision of the project manager and the test engineering technical lead, you will contribute to defining and implementing tests…
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CL
Senior Manager - Reefer Fleet Reliability & Technical Support
Charger Logistics Inc
Brampton, ON
- Full-time
Charger Logistics is seeking a highly experienced transport refrigeration professional to lead technical troubleshooting, equipment reliability and breakdown escalation across our North…
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FI
Staff Supply Chain Simulation Scientist
Fulfillment IQ
Remote, Canada
- $145,000 to $170,000 CAD / year
- Full-time
- Remote
Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate…
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GrE System Engineer - BoP 1
Alstom
Mississauga, ON
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
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GrE System Engineer - BoP 1
Alstom
Mississauga, ON
The role serves as the technical focal point for component specification, supplier management for engineering, qualification, validation, and product evolution activities related to…
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Project Leader, Transit Facilities
City of Mississauga
Mississauga, ON
Reporting to the Manager, Transit Facilities, the Project Leader, Transit Facilities, will lead the strategic planning and development of transit facility infrastructure projects, including…
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Business Development Manager-EN
CAE
Ottawa, ON
- Full-time
Develop and execute capture strategies and manage opportunity pursuits using CAE's Lead to Award (L2A) process.
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Electrician
Paladin Technologies
Prince George, BC
- Full-time
Technical knowledge: constantly build your skill set and demonstrate your abilities.
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Maintenance Supervisor
Metro Supply Chain
Mississauga, ON
- Full-time
Build and lead a strong, collaborative team of Machine Operators and Maintenance Technicians, with clear ownership of equipment performance and loss elimination. Partner closely with…
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Experienced Underground Diamond Driller
Swick Mining Services
Timmins, ON
- Full-time
With operations across Australia, North America and Europe, Swick is recognized for safe performance, technical innovation, high-quality drilling delivery and a team culture where people…
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Lead Management Operations
Rogers Communications
Airdrie, AB · Brooks, AB · Calgary, AB · Camrose, AB · Canmore, AB · Cochrane, AB · Edmonton, AB · Fort McMurray, AB · Fort Saskatchewan, AB · Grande Prairie, AB · Lethbridge, AB · Medicine Hat, AB · Okotoks, AB · Red Deer, AB · Rocky View No 44, AB · Sherwood Park, AB · St. Albert, AB · Strathmore, AB · Wetaskiwin, AB · Abbotsford, BC · Burnaby, BC · Campbell River, BC · Chilliwack, BC · Coquitlam, BC · Courtenay, BC · Cranbrook, BC · Duncan, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Nanaimo, BC · New Westminster, BC · North Vancouver, BC · Penticton, BC · Port Coquitlam, BC · Prince George, BC · Richmond, BC · Squamish, BC · Surrey, BC · Tsawwassen, BC · Vancouver, BC · Vernon, BC · Victoria, BC · BC · Whistler, BC · Brandon, MB · Winnipeg, MB · Bathurst, NB · Beresford, NB · Caraquet, NB · Dieppe, NB · Edmundston, NB · Fredericton, NB · Miramichi, NB · Moncton, NB · Oromocto, NB · Saint John, NB · Shediac, NB · NB · Corner Brook, NL · Gander, NL · Grand Falls-Windsor, NL · Mount Pearl, NL · St. John's, NL · Amherst, NS · Bedford, NS · Dartmouth, NS · Halifax, NS · Keddys Corner, NS · Liverpool, NS · Lower Sackville, NS · New Minas, NS · Port Williams, NS · St. Peter's, NS · Sydney Indian Reserve No. 28A, NS · Truro, NS · Yarmouth Indian Reserve No. 33, NS · NS · Ajax, ON · Ancaster, ON · Aurora, ON · Barrie, ON · Belleville, ON · Bowmanville, ON · Bracebridge, ON · Brampton, ON · Brantford, ON · Burlington, ON · Cambridge, ON · Chatham-Kent, ON · Collingwood, ON · Concord, ON · Cornwall, ON · Courtice, ON · Georgetown, ON · Guelph, ON · Hamilton, ON · Kawartha Lakes, ON · Keswick, ON · Kincardine, ON · Kingston, ON · Kitchener, ON · Little Britain, ON · London, ON · Maple, ON · Markham, ON · Midland, ON · Milton, ON · Mississauga, ON · Newmarket, ON · Niagara Falls, ON · North Bay, ON · Oakville, ON · Orangeville, ON · Orillia, ON · Orleans, ON · Oshawa, ON · Ottawa, ON · Owen Sound, ON · Pefferlaw, ON · Pembroke, ON · Peterborough, ON · Pickering, ON · Port Perry, ON · Richmond Hill, ON · Russell, ON · Sarnia, ON · Sault Ste. Marie, ON · ON · St. Catharines, ON · St. Thomas, ON · Stouffville, ON · Stratford, ON · Sudbury, ON · Thornhill, ON · Thunder Bay, ON · Tillsonburg, ON · Timmins, ON · Toronto, ON · Trenton, ON · Waterloo, ON · Whitby, ON · Windsor, ON · Woodbridge, ON · Woodstock, ON · Charlottetown, PE · Summerside, PE · PE · Beloeil, QC · Blainville, QC · Boisbriand, QC · Brossard, QC · Châteauguay, QC · Dorval, QC · Gatineau, QC · Granby, QC · Joliette, QC · Laval, QC · Levis, QC · Longueuil, QC · Mont-Royal, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Repentigny, QC · Rosemère, QC · Saint-Bruno, QC · Saint-Jean-sur-Richelieu, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Sherbrooke, QC · Terrebonne, QC · Trois-Rivières, QC · Vaudreuil-Dorion, QC · Regina, SK · Saskatoon, SK · Lasalle, QC · Bradford, ON · Grand-Sault/Grand Falls, NB · Glace Bay, NS · Scarborough, ON · Saint-Laurent, QC · Kanata, ON · Bloomfield Station, PE · Chatham, ON · Rocky View County, AB · Fenelon Falls, ON · Gloucester, ON · Saint-Leonard, QC · Nepean, ON · Dundas, ON · West Vancouver, BC · Saint-Hubert, QC · Simcoe, ON · East York, ON · Etobicoke, ON · McLeods, NB · York, ON · Langley, BC · North York, ON · Stittsville, ON · Sydney, NS · Lachine, QC · Waterdown, ON · St Peters, NS · Yarmouth, NS · Unionville, ON · Anjou, QC · Saint-Basile, NB
…This role serves as a subject matter expert for Salesforce, lead management processes, campaign execution, reporting and analytics, and data…
Added 14 mins ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
…new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in…
Added 14 mins ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Full-time
Completion of high school and college/CEGEP/vocational or technical training required
Added 14 mins ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Part-time
Completion of high school and college/CEGEP/vocational or technical training required

Aecon

Service Desk Analyst (Bilingual)

Toronto, ON, Canada

The expected salary range for this role is $50,000-$55,000 per year

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Job details

Pay: The expected salary range for this role is $50,000-$55,000 per year
Posting language: English
Posted: Nov 3, 2026

Original job description

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects - from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon we:

Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?
Reporting to the Service Desk Team Lead, the Bilingual Service Desk Analyst (English/French) is responsible for the administration of all incidents and service requests to ensure timely resolution along with providing front-line support to our end-user community. The Service Desk Analyst will leverage the Information Services team to ensure that customer satisfaction is maintained, service levels are achieved, and quality is not compromised. This is a 12-month contract opportunity.

What You'll Do Here:

Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
Provide first Level Service Desk support to end users on a variety of issues.
Responsible to monitor all open requests and incidents to ensure timely resolution, escalating to management for assistance when appropriate
Assign requests or incidents to appropriate queues for follow up
Responsible to log a ticket for any IS issues received via walk-in, phone, or e-mail in Aecon’s Service Management Tool (BMC Remedy)
Handle problem recognition, by contacting end users to collect information about problems or incidents and lead the user through diagnostic procedures to determine the source of the error
Document and communicate knowledge with the rest of the team to improve service levels, by developing and maintaining “how-to” procedures and knowledgebase articles

What You Bring to the Team:

Excellent oral and written communication skills
Degree or diploma related to Information Services or equivalent work experience
Familiarity with ITIL Foundations is an asset
Experience with Incident Management, Problem Management, Knowledge Management, Change Management, or Service Level Management is an asset
Ability to clearly communicate technical concepts to non-technical people.
Excellent customer service skills
Technical knowledge in computer hardware and software configuration
Ability to multi-task in a fast-paced environment
Ability to act individually and work together with others as part of a team
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Must have a working knowledge of Windows 10, MS Office 365 products, Microsoft Exchange, and Active Directory
Understanding of BMC Remedy, Citrix XenApp, SAP, and Microsoft Teams is also an asset
Able to troubleshoot network connectivity, router, access point, and switch issues
Ability to speak multiple languages considered an asset
“Can do” attitude

Reason for vacancy: Replacement

The expected salary range for this role is $50,000-$55,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may includecertifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.

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More about this job

Responsibilities

The Service Desk Analyst acts as the primary contact for end-user support, managing incidents and service requests related to hardware, software, and networking. They are responsible for logging tickets, performing diagnostics, and maintaining knowledgebase documentation to ensure timely resolution.

Requirements

Candidates should possess a degree or diploma in Information Services or equivalent experience, along with strong technical knowledge of Windows and Microsoft environments. Excellent communication skills and the ability to clearly explain technical concepts to non-technical users are essential for this role.

Skills

Service desk support
Incident management
Problem management
Hardware troubleshooting
Software configuration
Windows 10
Microsoft Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network troubleshooting
Customer service
Technical communication

Benefits

Mental well-being support
Emotional well-being support
Physical well-being support
Tuition reimbursement
Leadership programs
Employee resource groups

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Incident Management
Problem Management
Knowledge Management
Change Management
ITIL
Windows 10
MS Office 365
Microsoft Exchange
Active Directory
BMC Remedy
Citrix XenApp
SAP
Microsoft Teams
Network Connectivity
Hardware
Software
Technical Support
Infrastructure
Information Services

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