Customer Service Lead

Location: Thunder Bay, ON

Company: Aeolus Staffing Solutions

Pay: $19-$19.50 per hour

Schedule: Monday - Friday

Job Description

Position Overview

Aeolus Staffing Solutions is seeking a dependable and organized Customer Service Team Leader to oversee the day-to-day operations of a busy Thunder Bay location.

This is a hands-on leadership role for someone who enjoys working with customers, guiding employees, handling financial transactions, and ensuring the location operates smoothly. The successful candidate will lead by example and be comfortable balancing customer service, staff supervision, administrative duties, and cash reconciliation.

Key Responsibilities

• Oversee the daily operation of the location and ensure it is properly organized, staffed, and maintained
• Lead, support, and provide direction to customer service employees
• Assign daily responsibilities and monitor staff performance
• Deliver professional and friendly service to customers
• Respond to customer questions, concerns, and service issues
• Open and/or close the location as required
• Handle cash, debit, credit, and other customer transactions accurately
• Complete daily cash counts and reconcile payments against transaction records
• Investigate and report cash discrepancies
• Prepare and complete scheduled bank deposits
• Complete month-end deposit records and cash reconciliation reports
• Maintain accurate operational, financial, and administrative documentation
• Ensure employees follow established procedures, security requirements, and company policies
• Assist with employee scheduling, attendance tracking, and shift coverage
• Escalate operational, staffing, or customer concerns when necessary

Qualifications

• Previous customer service experience is required
• Previous team-lead, supervisory, or key-holder experience is strongly preferred
• Experience handling cash, preparing deposits, and completing reconciliations
• Strong leadership and problem-solving abilities
• Excellent communication and interpersonal skills
• Organized, dependable, and attentive to detail
• Comfortable using computers, email, and Microsoft Office
• Able to work independently and take responsibility for the location
• Available to work full-time, Monday through Friday
• Able to complete a background check if required

What We Are Looking For

We are looking for someone who is trustworthy, calm under pressure, and comfortable taking ownership of daily operations. The ideal candidate will be approachable with customers, confident when directing staff, and highly accurate when handling cash and financial records.

Experience:

• Customer service: 4 years (required)
• Cash handling: 2 years (required)
• Team management: 1 year (preferred)