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Added 2 mins ago
General Manager
West Coast Seniors Housing Management Limited Partnership
Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
General Manager (GM) is a key leader in the Community and is responsible for
Added 16 mins ago
Student, US Tax Accountant (Summer 2027, 12 Months)
Oxford Properties Group
Toronto, ON
Full-time
While previous tax experience is an asset, it is not required.
Added 16 mins ago
Student, Canadian Tax Accountant (Summer 2027, 12 Months)
Oxford Properties Group
Toronto, ON
Full-time
…judgment and decision-making remain central to our candidate…
Added 16 mins ago
Product Manager, Specimen Management
BD
Mississauga, ON · CAN Mississauga - Derry Road West
$85,000 to $135,000 CAD / year
Full-time
…product lifecycle. This includes identifying and understanding customer needs, defining the product vision, setting strategic direction, and collaborating cross-functionally to drive…
Added 16 mins ago
SAP Success Plan Manager – Specialist
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$99,900 to $217,300 CAD / year
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Added 16 mins ago
SAP Success Plan Manager – Specialist
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$99,900 to $217,300 CAD / year
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Added 16 mins ago
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Added 47 mins ago
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Added 47 mins ago
Lead Software Developer (DevOps)
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Full-time
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Added 1 hour ago
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Added 1 hour ago
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B2B Marketing Student - Jan 2027 - April 2027
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…solutions. This is an excellent opportunity to gain hands-on experience across multiple areas of B2B marketing - from content creation and storytelling to event coordination and…
Added 1 hour ago
General Manager
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Coquitlam, BC
$105,000 to $115,000 CAD / year
Full-time
The General Manager (GM) is a key leader in the Community and is responsible for all elements of our Community Engagement Strategy and ensuring optimal quality of care and customer service…
Added 1 hour ago
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Added 1 hour ago
Intermediate Product Reliability Engineer
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…considering upstream manufacturing processes and downstream customer use…
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Added 1 hour ago
Houseperson
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Aeolus Group

Customer Service Lead

Thunder Bay, ON, Canada

Pay: Pay: $19-$19.50 per hour
Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

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Original job description

Location: Thunder Bay, ON

Company: Aeolus Staffing Solutions

Pay: $19-$19.50 per hour

Schedule: Monday - Friday

Job Description

Position Overview

Aeolus Staffing Solutions is seeking a dependable and organized Customer Service Team Leader to oversee the day-to-day operations of a busy Thunder Bay location.

This is a hands-on leadership role for someone who enjoys working with customers, guiding employees, handling financial transactions, and ensuring the location operates smoothly. The successful candidate will lead by example and be comfortable balancing customer service, staff supervision, administrative duties, and cash reconciliation.

Key Responsibilities

Oversee the daily operation of the location and ensure it is properly organized, staffed, and maintained
Lead, support, and provide direction to customer service employees
Assign daily responsibilities and monitor staff performance
Deliver professional and friendly service to customers
Respond to customer questions, concerns, and service issues
Open and/or close the location as required
Handle cash, debit, credit, and other customer transactions accurately
Complete daily cash counts and reconcile payments against transaction records
Investigate and report cash discrepancies
Prepare and complete scheduled bank deposits
Complete month-end deposit records and cash reconciliation reports
Maintain accurate operational, financial, and administrative documentation
Ensure employees follow established procedures, security requirements, and company policies
Assist with employee scheduling, attendance tracking, and shift coverage
Escalate operational, staffing, or customer concerns when necessary

Qualifications

Previous customer service experience is required
Previous team-lead, supervisory, or key-holder experience is strongly preferred
Experience handling cash, preparing deposits, and completing reconciliations
Strong leadership and problem-solving abilities
Excellent communication and interpersonal skills
Organized, dependable, and attentive to detail
Comfortable using computers, email, and Microsoft Office
Able to work independently and take responsibility for the location
Available to work full-time, Monday through Friday
Able to complete a background check if required

What We Are Looking For

We are looking for someone who is trustworthy, calm under pressure, and comfortable taking ownership of daily operations. The ideal candidate will be approachable with customers, confident when directing staff, and highly accurate when handling cash and financial records.

Experience:

Customer service: 4 years (required)
Cash handling: 2 years (required)
Team management: 1 year (preferred)

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More about this job

Responsibilities

Oversee the location’s daily operations, lead and support customer service employees, and ensure customers receive professional service. Handle transactions, cash counts, reconciliations, deposits, records, scheduling support, and compliance with company procedures and security requirements.

Requirements

Requires four years of customer service experience and two years of cash-handling experience; one year of team management experience is preferred. Candidates should have strong leadership, communication, organization, and problem-solving abilities, be comfortable with computers and Microsoft Office, and be available full-time Monday through Friday.

Skills

Customer Service
Team Leadership
Staff Supervision
Cash Handling
Cash Reconciliation
Bank Deposits
Problem-Solving
Communication
Interpersonal Skills
Organization
Attention to Detail
Scheduling
Microsoft Office
Administrative Documentation
Conflict Resolution
Operational Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Team Leader
Staff Supervision
Daily Operations
Cash Handling
Debit Transactions
Credit Transactions
Cash Counts
Cash Reconciliation
Bank Deposits
Month-End Records
Financial Documentation
Administrative Documentation
Employee Scheduling
Attendance Tracking
Shift Coverage
Microsoft Office
Email
Security Requirements
Company Policies
Customer Concerns
Operational Issues
Background Check
Staffing and Recruiting

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