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Added 8 mins ago
Account Supervisor
Evolve
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Full-time
5+ years experience preferably from an integrated agency background or client-side associate brand management
Added 8 mins ago
Senior Director, Clinical Operations
Sitero LLC
Mississauga, ON
Full-time
…own the end-to-end delivery of clinical programs across our client portfolio, set the standard for how Sitero executes trials, and build the infrastructure, talent, and processes that allow…
Added 52 mins ago
Corporate Finance Associate
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Full-time
As an Associate in our Corporate Finance team, we aim to offer a higher level of responsibility and autonomy earlier in your career, with the right level of support and development to help…
Added 52 mins ago
Entry Level HR
Aerotek
Markham, ON
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 52 mins ago
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
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Added 53 mins ago
Associate
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Added 53 mins ago
Personal Banking Associate- Part Time
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Added 53 mins ago
Customer Experience Associate
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…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 53 mins ago
Customer Experience Associate- Cantonese Language Skill Is An Asset
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Added 53 mins ago
Customer Experience Associate
TD
AB
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Indirect Tax Associate, Intermediate
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Full-time
Research and answer questions from internal accounting staff related to client tax issues.
Added 53 mins ago
Bakery Associate - PT (Langley)
Otter Co-op
Langley (District), BC
$18.25 to $21.15 CAD / hour
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Added 1 hour ago
Financial Associate (RR Licensed) Wood Gundy
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Added 1 hour ago
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Added 1 hour ago
Sr Client Onboarding & Acct Serv Specialist
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Added 1 hour ago
Salesforce Developer
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Toronto, ON
Contract
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Clinic Experience Associate
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Added 1 hour ago
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Full-time
As an Associate in Global Credit Systems Solutions (GCSS) within Global Corporate Banking, you will serve as the critical bridge between business stakeholders and IT partners, responsible…
Added 1 hour ago
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Toronto, ON
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Aerotek

Entry Level HR

Markham, ON, Canada

Job type: Temporary
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

**This is a contract position**

Job Summary

The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative delivery teams – receive superior onboarding, time & expense collection, and service. This is a customer-facing role that supports customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.

Key Responsibilities

Client Onboarding

Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.)

Contractor Onboarding, Time Collection and Life Cycle

Assist candidates in completion of pre-employment paperwork
Conduct contractor orientations to cover benefits, time keeping, paycheck and employee information
Collects incorporated documents and submits Vendor ID form to support onboarding of incorporated contractors
Ensure the accurate and timely entry of starts
Audit New Starts reports
Manage timecard collection (including contacting contractors and/or clients for missing timecards) through Aerotek Time & Expense, Websheets, VMS and PeopleSoft
Collect, process and audit contractor expenses
Review Time and Billing Audit for accuracy
Submit finishes and manage Record of Employment process for contractor terminations
Assist with the Unemployment Process including claims and hearings
Assist with the Worker’s Compensation Program including education, filing claims and alternate light duty locations
Conduct weekly CARE Calls to all new Consultants

Operational Support Activities

Provide outstanding front office customer service (telephone and reception area)
Resolve spread related issues for recruiters and/or account managers
Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, onboarding paperwork completion, setting up desk, etc.
In partnership with Customer Support Supervisor, manage internal payroll process
Asset distribution and collection for new internal hires and terminations
Maintain outstanding levels of administrative support to all internal and external employees and resolve issues related to process and technology questions
Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc.
Serve as point of contact for real estate communications (support any in-office updates/moves/installations), and property management
In partnership with CSS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.)

Order, maintain and organize all office supplies, manage mailing and shipments, and file and maintain office paperwork and office directory

Competencies

Excellent written/oral communication and interpersonal skills
Strong decision-making ability
Ability to tackle complex issues and develop innovative, practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Excellent time management and focus on deadlines and goals
Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Qualifications

2 + years’ experience in a customer service-related position
Associates degree or two years of applicable experience in customer service
BA/BS degree in Human Resources, Business, and Accounting preferred

Apply About employer

More about this job

Responsibilities

Support client and contractor onboarding, collect and audit timecards and expenses, and assist with payroll, terminations, unemployment, and workers’ compensation processes. Provide customer-facing and administrative support, resolve process issues, and help manage office operations, supplies, vendors, and internal onboarding.

Requirements

Requires at least two years of experience in a customer service-related position, or an associate degree or two years of applicable customer service experience. A bachelor’s degree in Human Resources, Business, or Accounting is preferred, along with strong communication, decision-making, organization, and time-management skills.

Skills

Customer Service
Client Onboarding
Contractor Onboarding
Timecard Collection
Expense Processing
Payroll Support
Problem Resolution
Written Communication
Oral Communication
Decision-Making
Time Management
Attention to Detail
Relationship Building
Administrative Support
Office Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Human Resources
Client Onboarding
Contractor Onboarding
Pre-Employment Paperwork
Background Checks
Drug Tests
Benefits Orientation
Timekeeping
Timecard Collection
Expense Processing
Payroll
PeopleSoft
Aerotek Time & Expense
Websheets
VMS
Record of Employment
Unemployment Claims
Workers’ Compensation
Customer Service
Front Office
Reception
Vendor Management
P-Card Reconciliation
Office Operations
Administrative Support

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