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Added 13 mins ago
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Site Reliability Engineer Lead
TD
Toronto, ON
- Full-time
We are seeking an experienced Site Reliability Engineer Lead, you will lead the delivery, operation, modernization, and lifecycle management of cloud, database, analytics, and…
Added 13 mins ago
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VP, Advanced Client Analytics
TD
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- Full-time
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for…
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- Full-time
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Added 28 mins ago
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Added 42 mins ago
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Catering Manager
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- $53,000 to $57,000 CAD / year
- Full-time
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Added 57 mins ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
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Montreal, QC
- Full-time
Serve as the lead media strategy partner for Maxi business stakeholders.
Added 57 mins ago
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Senior Motion Designer - 6 month FTC
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Toronto, ON
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insurance products manufactured by leading third-party insurance carriers to maintain a high quality of client service and support as part of the financial planning process. Key Focus
Added 1 hour ago
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Manager, Compliance – Model and Data Governance
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Toronto, ON
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Added 1 hour ago
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Product Leader, Product management
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Added 1 hour ago
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Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
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Added 1 hour ago
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- $85,000 to $100,000 CAD / year
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Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
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Added 1 hour ago
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Added 1 hour ago
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AB · Ottawa, ON · Toronto, ON · Calgary, AB
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Added 1 hour ago
RB
Manager, YouTube & Affiliates
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- Full-time
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Added 1 hour ago
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Director, Business Marketing – Canada
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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Représentant(e) développement des fffaires | Business Development Representative
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Added 1 hour ago
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Senior Digital Project Manager - 6 month FTC
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Toronto, ON
- $70,000 to $80,000 CAD / year
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Added 2 hours ago
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Manager, YouTube & Affiliates
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- Full-time
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Added 2 hours ago
T
Specialized HR Manager
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Toronto, ON
- Full-time
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Added 2 hours ago
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Vendor Manager II (IT Sourcing)
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Toronto, ON
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Affinity

Director, Player Experience Research

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

Our client, a global leader in interactive entertainment, is seeking a Director of Player Experience (PX) Research to define and lead the future of player insight across a diverse, global portfolio.

This role sits at the intersection of research strategy, player understanding, and business impact. The Director will own the vision for PX Research, ensuring player insight informs decisions across the full lifecycle, from pre-production and early validation through live service and long-term ecosystem growth.

This leader will build and empower a high-performing research organization, partner closely with central Insights teams (Consumer Insights, Data & Analytics, Experience Quality, Fan Care), and drive clarity across emerging priorities such as new player acquisition, Gen Alpha, mobile strategy, and global market expansion.

This is a high-influence, transformation-oriented role, ideal for someone energized by scale, ambiguity, and shaping how research operates across a large organization.

Location: Canada or U.S.

Key Responsibilities

Research Strategy & Impact

Define and execute a global PX Research strategy that shapes the future of play across platforms, ecosystems, and franchises.
Ensure research delivers measurable impact on product strategy, portfolio decisions, and player outcomes.
Translate audience insights (TAM, SAM, SOM) into validated player cohorts that development teams can act on early, even pre-software.

Leadership & Culture

Lead and develop senior research leaders and ICs across regions and studios.
Foster a culture of curiosity, speed, and constructive challenge - enabling researchers to influence product direction.
Balance autonomy with alignment by establishing shared standards, frameworks, and expectations at scale.

Craft, Methodology & Tooling

Elevate PX research methodologies across qualitative, quantitative, telemetry, and sentiment inputs.
Advance experimentation, AI-assisted approaches, and integrated tooling to accelerate insight generation.
Oversee research vendors and external partners, including strategy for emerging markets.

Strategic Focus Areas

Build research approaches supporting:
- New player acquisition and early playtesting pipelines
- Gen Alpha and future player behaviors
- Player sentiment integration with PX and Data
- Sports research within fast (≈4-month) development cycles
- Mobile PX strategy tied to HD franchises
- Cloud, subscriptions, ecosystems, and eSports
- APAC research strategy (short-term vendor execution + long-term presence)

Cross-Functional Partnership

Partner deeply with Consumer Insights, Data & Analytics, Experience Quality, and Fan Care to deliver unified, non-siloed insights.
Deliver executive-ready narratives that connect player understanding to business and portfolio outcomes.
Support organizational change by bringing clarity, sequencing priorities, and sustaining momentum through transformation.

Qualifications

Degree in a relevant field (Psychology, HCI, Market Research, Social Sciences, Data Science) or equivalent industry experience.
10–12+ years in player research, UX research, or consumer insights, ideally within gaming or digital entertainment.
5+ years leading multi-disciplinary research teams at scale.
Strong fluency across mixed-methods research.
Demonstrated success influencing senior product and business leaders.
Experience operating in global, matrixed environments.
Comfortable shifting from hands-on product work to portfolio-level leadership.
Deep personal connection to players and the craft of research.

Affinity Earn

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13008

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More about this job

Responsibilities

Define and lead global Player Experience Research strategy, ensuring player insights shape product, portfolio, and business decisions throughout the development and live-service lifecycle. Build and develop a high-performing research organization, advance research methods and tools, and partner across teams to address strategic priorities and communicate actionable insights to executives.

Requirements

Requires 10–12+ years of experience in player research, UX research, or consumer insights, ideally in gaming or digital entertainment, including 5+ years leading multidisciplinary research teams. Candidates should have mixed-methods expertise, a record of influencing senior leaders, experience in global matrixed organizations, and a relevant degree or equivalent industry experience.

Skills

Player Experience Research
Research Strategy
Mixed-Methods Research
Qualitative Research
Quantitative Research
UX Research
Player Insights
Research Team Leadership
Product Strategy
Experimentation
Telemetry Analysis
Sentiment Analysis
AI-Assisted Research
Executive Communication
Cross-Functional Collaboration
Global Market Research

Visa sponsorship

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Keywords

Player Experience Research
Player Research
UX Research
Consumer Insights
Research Strategy
Qualitative Research
Quantitative Research
Mixed-Methods Research
Telemetry
Sentiment Analysis
Experimentation
AI-Assisted Research
Research Tooling
Player Acquisition
Playtesting
Gen Alpha
Mobile Strategy
Cloud Gaming
Subscriptions
Esports
APAC Research
Audience Insights
TAM
SAM
SOM
Data & Analytics
Experience Quality
Live Service
Global Market Expansion
Portfolio Strategy

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