Intermediate Deskside
- Vancouver, BC, Canada
Contract
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Job details
- Job type
- Contract
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- English
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Original job description
Job Description:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13131
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 14165
- Receiving tickets in the ITSM tool, consulting with customers to clarify problems and efficiently analysing, solutions within the established SLA, while providing regular status updates.
- Resolving operational service requests as it relates to Hardware and Software asset management
- Providing alternate solutions to enable customers to remain operational, where an immediate permanent resolution requires further investigation/action.
- Answering questions and providing one-on-one customer and/or desk-side support and guidance related to desktop services.
- Providing awareness and education to customers
- Resolving tickets on behalf of customers using the defined escalation process, or collaborating with next level teams and/or business units to resolve operational issues and
- service requests.
- Prioritizing tickets that are being actioned in the ITSM tool
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 13131
Affinity Earn:
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity:
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 14165
More about this job
Responsibilities
Manage and prioritize ITSM tickets, clarify customer issues, analyze problems, and resolve hardware, software, and desktop service requests within established SLAs. Provide desk-side guidance, status updates, temporary workarounds, and customer education, escalating or collaborating with other teams when needed.
Requirements
The posting does not specify formal education, certifications, or years of experience. The role calls for customer-facing desktop support, ticket handling, hardware and software asset management, problem analysis, and use of defined escalation processes.
Skills
- IT Service Management
- Ticket Management
- Customer Support
- Problem Analysis
- Hardware Asset Management
- Software Asset Management
- Desktop Support
- Troubleshooting
- Service Request Resolution
- Ticket Prioritization
- Escalation Management
- Cross-Team Collaboration
- Customer Education
- Status Reporting
- SLA Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- ITSM
- Service-Level Agreement
- Ticket Management
- Ticket Prioritization
- Hardware Asset Management
- Software Asset Management
- Desktop Services
- Desk-Side Support
- Customer Support
- Problem Analysis
- Operational Service Requests
- Troubleshooting
- Status Updates
- Workarounds
- Escalation Process
- Cross-Team Collaboration
- Customer Education