Meditech Expanse At the Elbow (ATE) Support
- Thunder Bay, ON, Canada
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- English
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Original job description
Job Description
On behalf of our Healthcare client, Affinity Healthcare Solutions is seeking Meditech Expanse (ATE) Support to help clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team. This is primarily end-user adoption and workflow support.
Responsibilities
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 14097
On behalf of our Healthcare client, Affinity Healthcare Solutions is seeking Meditech Expanse (ATE) Support to help clinicians and operational users as they use Meditech Expanse during go-live. ATE staff offer timely, in-person guidance at the point of work, reinforce approved workflows, and route issues to the appropriate internal team. This is primarily end-user adoption and workflow support.
Responsibilities
- Provide visible, responsive support in assigned departments and shifts, including days, evenings, nights, weekends, as agreed.
- Coach users through approved Expanse workflows, navigation, documentation, orders, and other in-scope tasks relevant to the team / department.
- Reinforce training and policies; use teach-back and concise, respectful guidance while minimizing disruption to patient care.
- Identify patient-safety, access, downtime, and workflow concerns; escalate promptly through the project’s go-live defined chain of command.
- Distinguish user questions from potential defects, access problems, and enhancement requests.
- Protect confidential information, follow facility policies, and complete required orientation, access, and security training.
- Prior Meditech Expanse go-live, training, or stabilization experience.
- Demonstrated experience supporting end users in a healthcare setting and familiarity with clinical or operational workflows relevant to assigned areas.
- Strong communication, coaching, customer-service, and issue-triage skills; ability to remain calm and organized in a fast-paced clinical environment.
Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/
About Affinity
Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.
For more information on Affinity, please visit www.affinity-group.ca
Job Number: 14097
More about this job
Responsibilities
Provide in-person guidance to clinicians and operational users during Meditech Expanse go-live, coaching them on approved workflows and reinforcing training and policies. Identify and triage user questions, access issues, potential defects, and safety or workflow concerns, escalating them through the designated chain of command.
Requirements
Prior Meditech Expanse go-live, training, or stabilization experience and experience supporting end users in a healthcare setting are required. Candidates should be familiar with relevant clinical or operational workflows and demonstrate strong communication, coaching, customer-service, and issue-triage skills.
Skills
- Meditech Expanse Support
- End-User Support
- Healthcare Workflow Support
- Workflow Coaching
- Clinical Workflow Familiarity
- Operational Workflow Familiarity
- User Training
- Issue Triage
- Escalation
- Communication
- Customer Service
- Patient Safety Awareness
- Confidentiality
- Workflow Reinforcement
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Technology
Keywords
- Meditech Expanse
- At-The-Elbow Support
- Go-Live Support
- Healthcare
- Clinical Workflows
- Operational Workflows
- End-User Adoption
- User Training
- Workflow Navigation
- Clinical Documentation
- Order Entry
- Issue Triage
- Escalation
- Patient Safety
- Access Issues
- Downtime
- Defect Identification
- Confidentiality
- Security Training
- Stabilization