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Added 2 days ago
Senior ITSM Specialist
Master
Montreal, QC
Full-time
The Senior ITSM Specialist is responsible for designing, implementing, and continuously improving IT Service Management (ITSM) processes across the organization. This role acts as a subject…
Added 1 month ago
Bilingual Senior Specialist, ServiceNow ITSM Developer
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Infrastructure and Operations team, in the Bilingual Senior Specialist, ServiceNow ITSM Developer position. We are seeking a highly skilled Senior Specialist, ServiceNow ITSM…
Added 3 days ago
SENIOR TECHNOLOGY SPECIALIST - VIRTUAL DESKTOP & LINUX PLATFORMS
BDC
Montreal, QC
Full-time
We are seeking a Senior Technology Specialist responsible for the delivery, automation, and operational support of enterprise Virtual Desktop Infrastructure (VDI) and Red Hat Enterprise…
Added 3 days ago
IT Service Management & Analytics Specialist
Astek
Montreal, QC
Full-time
The Cyber Service Management & Analytics Specialist is responsible for coordinating, governing, and continuously improving IT Service Management (ITSM) activities across critical Cyber…
Added 4 days ago
Senior ServiceNow Administrator – ServiceNow Implementation Project
Affinity
New Westminster, BC
Contract
Preferred: ServiceNow Certified Implementation Specialist (CIS) – ITSM; ITIL Foundation
Added 4 days ago
IT Support Specialist
Classic LifeCare
Hamilton, Ontario
$26 to $30 CAD / hour
Part-time
We are seeking a skilled part-time IT Support Specialist to join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to…
Added 5 days ago
IT Technical Advisor Specialist
Intact FC
Laval, QC · Montreal, QC · Quebec, QC
Full-time
The Technical Advisor Specialist acts as a Senior Solution Specialist for the IT Services portfolio, leading practical, scalable, secure, and reusable technology solutions that enable…
Added 5 days ago
I.T. Client Support Technician
ATS Corporation
Cambridge, ON
Full-time
…in India on remote support, endpoint lifecycle activities, ITSM processes, business projects and service-improvement…
Added 5 days ago
I.T. Client Support Technician
ATS Automation
Cambridge, ON
…in India on remote support, endpoint lifecycle activities, ITSM processes, business projects and service-improvement…
Added 5 days ago
IT Service Management & Analytics Specialist
Axelon Services Corporation
Montreal, QC
$58.62 USD / hour
Other
Analyze operational data and translate findings into clear, actionable recommendations for technical teams and senior stakeholders.
Added 5 days ago
Sr IT Maintenance Technician
Civeo North America
Edmonton, AB
Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 5 days ago
Sr IT Maintenance Technician
Civeo
AB · Edmonton International Airport, AB
Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 11 days ago
IT Service Management & Analytics Specialist
Tata Consultancy Services
Montreal, QC
Full-time
-Strong knowledge of IT Service management (ITSM) practices, including Incident , Problem, Change and service management
Added 20 days ago
Senior Computer Application Support Specialist (CAS)
Joblinxsapp
Petawawa, ON
Full-time
? HIRING – Senior Computer Application Support Specialist (CAS)
Added 20 days ago
Computer Application Support Specialist (CAS) – Senior
Joblinxsapp
Petawawa, ON
Full-time
Classification: Computer Application Support Specialist (CAS) – Senior
Added 15 days ago
ITSM Analytics & Specialist
Pacer Group
Montreal, QC
$58 to $60 CAD / hour
Contract
We are looking for an experienced ITSM / Service Management Analyst with strong expertise in IT service operations, reporting, and stakeholder management.
Added 16 days ago
IT Service Management & Analytics Specialist
J&M Group
Toronto, ON
Full-time
Strong knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change and Service Management
Added 17 days ago
Senior Network & Security Specialist
Hardlink Consulting Corp.
Vancouver, BC
Full-time
We are seeking a Senior Network & Security Specialist to join our team and lead the design and delivery of network and security initiatives for our mining and industrial clients. This role…
Added 19 days ago
Senior IT Technical Support Specialist
Allied Gold Corporation
Toronto, ON
Full-time
The Sr. IT Technical Support Specialist is responsible for providing high-quality technical support and maintaining the reliability of end-user computing services across the organization.…
Added 20 days ago
Endpoint Specialist
Concert Properties
Vancouver, BC
$70,000 to $90,000 USD / year
Full-time
The Endpoint Specialist is a hands-on technical role at the intersection of endpoint engineering and frontline support. This role owns the configuration, deployment, and lifecycle of…
Added 21 days ago
Spécialiste Principal(e) en Réseaux / Senior Network Specialist
BioSpace
Laval, QC
Full-time
Added 20 days ago
ServiceNow Business Analyst
SAIT
Calgary, AB
Temporary
Job classification: P5967 - Senior Business Analyst
Added 22 days ago
Senior Consultant, Artificial Intelligence - NowAssist
Deloitte
Toronto, ON
Full-time
As a Senior Consultant specializing in Artificial Intelligence (AI) for NowAssist within ServiceNow, you will lead the design, implementation, and optimization of intelligent automation…
Added 22 days ago
Senior Consultant, ServiceNow Platform - Deloitte Technology Canada (DTC), Platform Team
Deloitte
Toronto, ON
Full-time
As a Senior Consultant, you will play a key role in delivering high-quality platform capabilities while contributing to its evolution, helping ensure solutions are consistent, scalable, and…
Added 22 days ago
Senior ServiceNow Developer
J&M Group
Canada
Contract
We are seeking an experienced Senior ServiceNow Developer to design, build, configure, and support enterprise ServiceNow solutions across ITSM, CSM and a custom Finance module built on…

Affinity

Senior ServiceNow Administrator – ServiceNow Implementation Project

New Westminster, BC, Canada

Job type: Contract
Apply by: Oct 15, 2026
Experience: 5+ years of hands-on ServiceNow administration experience, including at least one full implementation lifecycle.
Posting language: English
Posted: Sep 15, 2026

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Original job description

Job Description

On behalf of our public sector client, Affinity is seeking a Senior ServiceNow Administrator – ServiceNow Implementation Project to support continuity of IT service management capabilities and establish a scalable, secure, and sustainable platform for managing IT incidents, service requests, problems, changes, knowledge, and related service management workflows. The Senior ServiceNow Administrator will support the implementation and transition of the platform into ongoing operations, providing platform administration, governance, release management, operational readiness, and knowledge transfer support.

Responsibilities

Serve as the primary client-side ServiceNow administrator throughout implementation, transition, and post-golive stabilization, coordinating closely with the implementation partner and TransLink technical teams.

Administer and support ServiceNow capabilities in scope, including Incident Management, Request Management, Change Management, Problem Management, Knowledge Management, Service Catalog, Service Operations Workspace, and other capabilities as applicable.
Manage users, groups, roles, ACLs, and platform access controls in accordance with TransLink security, governance, and operational requirements.
Configure and maintain platform components including UI policies, business rules, client scripts, notifications, Flow Designer flows, forms, lists, catalog items, and related ServiceNow configurations.
Promote a configuration-first and out-of-box approach, minimizing unnecessary customization and identifying solutions that support long-term maintainability and upgradeability.
Support data imports, transform maps, reference data, data validation, and data quality activities as required.
Perform technical review and validation of implementation partner configurations and deliverables against approved requirements, ServiceNow best practices, maintainability standards, and TransLink technical requirements.
Identify, document, and track configuration issues, technical debt, defects, platform risks, and recommended remediation actions.
Manage ServiceNow environments and release activities, including update sets and/or application repositories, instance cloning, deployment planning, testing coordination, promotion across environments, and production releases.
Support integrations between ServiceNow and third-party systems using supported integration methods such as REST APIs, SOAP services, IntegrationHub, and related platform capabilities, in coordination with TransLink technical teams and the implementation partner.
Establish and maintain ServiceNow platform administration standards, configuration standards, runbooks, operational procedures, and support documentation.
Support platform operational readiness activities, including production readiness reviews, cutover preparation, go-live support, hypercare, issue resolution, and transition into ongoing sustainment.
Support instance health, platform performance, upgrade readiness, release management, and technical debt reviews.
Mentor and coach TransLink administrators and technical resources, providing structured knowledge transfer to build long-term in-house ServiceNow capability.
Work with project, operational, security, architecture, testing, and support teams to ensure the platform is supportable and aligned with TransLink operational standards.

Qualifications

5+ years of hands-on ServiceNow administration experience, including at least one full implementation lifecycle.
Strong working knowledge of ITSM processes and core ServiceNow modules.
Proficiency with platform configuration: business rules, client scripts, UI policies/actions, ACLs, Flow Designer, and Service Catalog.
Experience managing update sets, instance cloning, and release promotion.
Familiarity with integrations (REST/SOAP, IntegrationHub, MID Server).
Scripting ability in JavaScript / Glide (server- and client-side).
Experience working with external implementation partners and coordinating deliverables.
Strong communication skills with the ability to translate between technical and business stakeholders.
Ability to mentor and guide internal staff.
Required: ServiceNow Certified System Administrator (CSA)
Preferred: ServiceNow Certified Implementation Specialist (CIS) – ITSM; ITIL Foundation
Experience with additional modules (e.g., ITOM, ITAM, CSM)
Exposure to Automated Test Framework (ATF)
Experience delivering in a public-sector or large enterprise environment

Affinity Earn

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13944

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More about this job

Responsibilities

The role involves administering and supporting ServiceNow ITSM capabilities during implementation, transition, and post-go-live stabilization. Key duties include managing platform configurations, governing access controls, and mentoring internal staff to build long-term in-house capability.

Requirements

Candidates must have over 5 years of ServiceNow administration experience and a Certified System Administrator (CSA) certification. Proficiency in JavaScript, ITSM processes, and platform configuration tools like Flow Designer is required.

Skills

ServiceNow Administration
ITSM
Flow Designer
JavaScript
Glide
REST APIs
SOAP
IntegrationHub
Service Catalog
ACLs
Update Sets
Instance Cloning
Release Management
Knowledge Transfer
Technical Documentation
Public Sector Implementation

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
Incident Management
Request Management
Change Management
Problem Management
Knowledge Management
Service Catalog
Service Operations Workspace
UI Policies
Business Rules
Client Scripts
Flow Designer
REST
SOAP
IntegrationHub
MID Server
JavaScript
Glide
CSA
CIS-ITSM
ITIL Foundation
ATF
ITOM
ITAM
CSM
Public Sector
Release Management
Technical Debt
Governance

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