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Added 49 mins ago
TC
Sr. Lead AEM Web Publisher
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 1 hour ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
At Cardata we are building the infrastructure layer for vehicle reimbursement.
Added 1 hour ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 10 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 10 hours ago
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Versatile Technologist (Versatile Technologist-General)
Boeing
Winnipeg, MB · CAN - Winnipeg, Canada
- Full-time
Boeing Canada Winnipeg is seeking Network Administrator, reporting to the Senior Information Technology Manager, working out of the Winnipeg, Manitoba, Canada office.
Added 13 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 17 hours ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 17 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Concord, ON
- Full-time
…portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets…
Added 17 hours ago
S
Regional Sales Manager, Nuclear
Shawflex
Toronto, ON · Etobicoke, ON
- Full-time
…portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets…
Added 18 hours ago
Regional Sales Manager, Nuclear
Mattr
Toronto, ON · Vaughan, ON · Etobicoke, ON
…portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets…
Added 19 hours ago
E
Principal Software Engineer
EngRadar
Kitamaat 2, BC
- Full-time
Remote Remote CanadaUS - Boston, MAUS - Houston, TX Posted today commercial operationssales technology
Added 19 hours ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This is a hybrid role with weekly onsite expectations. Reports to the Senior Manager, Research IT Infrastructure with direction from Program Manager, Research Information Risk.
Added 1 day ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 day ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, Subject to Hiring Manager’s Discretion
Added 1 day ago
IG
Senior Manager, Global Controls Officer
Insight Global
Toronto, ON
- $115,000 to $160,000 CAD / year
- Full-time
Reporting to the Associate Vice President, Global Controls Office, the Senior Manager leads and monitors Information Technology (IT) processes and controls within the ICFR program. The…
Added 1 day ago
PC
310 Certified Technician
Parsons Corporation
Markham, ON
- Full-time
Reporting to the Audit Manager, you will be accountable for:
Added 1 day ago
N
Senior Product Manager
nesto
Montreal, QC
- Full-time
Familiarity with lending technology, origination platforms, or financial data infrastructure.
Added 1 day ago
ST
Senior Data Engineer
Sensor Tower
Remote, Canada
- Full-time
- Remote
…fast-growing exciting environment. You will report to our Engineering Manager while working closely with the cross-functional product development team and…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 1 day ago
HP
Maintenance Technician
Hazelview Properties
Toronto, ON
- Full-time
…residential and commercial areas as directed by the Facilities Manager. Working under the direction of the Facilities Manager, this role is critical to maintaining the building's physical…
Added 1 day ago
Customer Data & Identity Specialist
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Reporting to the Digital Analytics Manager, the Specialist ensures that customer data provided by Enterprise Data team is accurately mapped, standardized, unified, and made activation‑ready…
Added 1 day ago
WM
Operations Manager Trainee
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
The Operations Manager Trainee (OMT) training program is intended to prepare individuals to become front-line Operations Managers. The majority of the day is spent in the field, interacting…
Added 1 day ago
ST
Sequential Excavation Method (SEM) Manager
Scarborough Transit Connect
Toronto, ON · Scarborough, ON
- Full-time
Position Title: Sequential Excavation Method (SEM) Manager

AFL

Dispatcher (1 Year contract) Calgary or Surrey

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1+ years’ previous experience in customer service or a high-volume call center environment
Posting language: English
Posted: Oct 7, 2026

Original job description

AFL Integria is seeking a Dispatcher to support our field operations and help ensure customer work is scheduled, coordinated, and completed efficiently and to a high standard. This is a fast-paced role for someone who is highly organized, customer-focused, and comfortable managing changing priorities while supporting field technicians and client requirements.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Location: Calgary, AB or Surrey, BC

What You'll Do

Reporting to the Dispatch Manager, the Dispatcher is responsible for coordinating and dispatching field technicians based on customer requests, service requirements, and daily workload demands. The role monitors schedules and assigned work, responds to changes throughout the day, and helps ensure customer commitments and applicable Service Level Agreements (SLAs) are met.

The Dispatcher also works closely with clients, client dispatch teams, field technicians, and internal teams by phone and email to resolve scheduling issues, adjust technician coverage, and keep work moving efficiently. Success in this position requires strong communication, attention to detail, sound judgment, adaptability, and the ability to stay organized while managing a high volume of requests.

Responsibilities

Dispatch and schedule field technicians in response to client and customer requests while meeting applicable Service Level Agreements (SLAs).
Monitor and manage daily workloads across assigned geographic areas to ensure customer commitments and service requirements are achieved.
Ensure all calls, emails, and service appointments are addressed and completed in a timely manner each day.
Assess workload demands and coordinate resource adjustments, including reassigning work, supporting coverage for absent technicians, and balancing high-volume areas.
Handle a high volume of inbound and outbound communications with clients, customers, and field technicians while delivering exceptional customer service.
Process and respond to a high volume of email requests from clients and field technicians, ensuring accurate, professional, and timely resolutions.
Collaborate with team members to build and maintain positive working relationships and support a productive team environment.
Safeguard confidential information and uphold organizational values and standards.
Complete administrative and operational tasks assigned to support business objectives.
Demonstrate accountability and initiative by proactively resolving issues and identifying opportunities to improve processes and customer experience.
Adhere to and actively promote AFL's Environmental, Health, and Safety (EHS) policies and procedures.
Perform other duties as assigned.

Personal Qualities

Flexible – Open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
Detail oriented – Excellent attention to detail with the ability to follow through on assigned tasks
Independent - Ability to work well under limited supervision
Analytical Thinking/Problem Solving - Capable of complex reasoning analysis
Results focused – Driven to achieve
Interpersonal skills – Able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - Capable of working in a fast-paced environment, adapting to various situations, and prioritizing multiple work assignments simultaneously
Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Qualifications

1+ years’ previous experience in customer service or a high-volume call center environment
Previous experience with a dispatch or similar role an asset
Ability to effectively handle both favorable and unfavorable customer and field employee interactions
Experience building relationships and providing a first-class approach to customer service
Ability to effectively multitask
Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
Previous experience with ClickSoftware or similar scheduling software an asset
Strong interpersonal skills with written and verbal fluency in English
Minimum 40 WPM typing speed

Working Conditions

Normal office environment
Shift work including early mornings, evenings and weekends and holidays, dependent on customer business requirements
Compressed work week

Why Work for AFL Integria

We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop: We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL Integria offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

Apply About employer

More about this job

Responsibilities

Coordinate and schedule field technicians in response to customer requests, manage daily workloads, and adjust coverage to meet service commitments and SLAs. Communicate with clients, technicians, and internal teams to resolve scheduling issues, process requests, and support safe, efficient operations.

Requirements

Requires at least one year of customer service or high-volume call center experience; dispatch experience and familiarity with ClickSoftware or similar scheduling software are assets. Candidates should be able to multitask, provide strong customer service, use Microsoft Office, communicate fluently in English, and type at least 40 words per minute.

Skills

Dispatching
Scheduling
Customer Service
Workload Management
Multitasking
Written Communication
Verbal Communication
Attention to Detail
Problem Solving
Adaptability
Relationship Building
Microsoft Outlook
Microsoft Excel
Microsoft Word
ClickSoftware
Typing

Benefits

Extended Health Insurance
Dental Insurance
Vision Care
Life Insurance
RRSP Matching
Employee and Family Assistance Program
Retailer Discounts
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Fiber Optic Networks
Field Operations
Dispatching
Technician Scheduling
Service Level Agreements
Customer Service
Call Center
Workload Management
Resource Allocation
ClickSoftware
Microsoft Outlook
Microsoft Excel
Microsoft Word
Email Communication
Inbound and Outbound Calls
Environmental, Health, and Safety
Confidential Information
Shift Work
Compressed Work Week

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