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Added 29 mins ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
We are seeking an experienced Project Manager with a minimum of 10 years of experience managing Information Technology projects, along with a valid PMP or PRINCE2 Practitioner…
Added 29 mins ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 29 mins ago
HL
Marketing Manager
Horizon Legacy
Toronto, ON
- Full-time
· Support RFI, RFP, and RFQ submissions with relevant marketing content, company information, project materials, and supporting documentation.
Added 1 hour ago
FH
Coordinator, Workforce Optimization Staffing Services
Fraser Health
Surrey, BC
- Full-time
Acts as the employer representative in Attendance Support and other meetings with staff, Human Resources and the Union. Ensures incident reports are completed and provides Leader with a…
Added 1 hour ago
RI
Data Management Officer - National - Yemen - Aden
Relief International
Aden
- Full-time
Support the development and improvement of data collection forms, templates, and information management systems.
Added 2 hours ago
AI
Strategic Sourcing Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Act as a strategic business partner to Finance, Operations, Information Technology, Human Resources, and other corporate functions.
Added 2 hours ago
AI
IT Project manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
…to the dedication of our employees and the ongoing trust and support of our…
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…evidence-based practice with strong administrative and clinical support, ensuring high-quality care and work-life…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…evidence-based practice with strong administrative and clinical support, ensuring high-quality care and work-life…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
EB Medical - West Kelowna - work closely with the PCN Allied Health Professionals to support the Practice for improved patient care and outcome; there is an RN working in each location;…
Added 4 hours ago
TC
Sr. Lead AEM Web Publisher
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Support digital experience enhancements by working closely with UX, Product, and Technology partners on defined initiatives.
Added 4 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
As the IT Operations Manager you will be the go-to person for all things about our IT Operations at Cardata.
Added 5 hours ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
…(formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an…
Added 5 hours ago
K
Manager, People & Change
KPMG
Ottawa, ON
- Full-time
As a Manager in our People & Change practice, you will support the delivery of client engagements, contribute to project execution, and play an active role in developing team capabilities…
Added 5 hours ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 12 hours ago
CC
Retail Shift Leader
Canna Cabana
Fort Saskatchewan, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 13 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 13 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…development, project execution, reporting and analytics, and information management practices. The role serves as a key liaison between Information Technology and service areas to ensure…
Added 13 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 14 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 14 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Added 14 hours ago
B
Versatile Technologist (Versatile Technologist-General)
Boeing
Winnipeg, MB · CAN - Winnipeg, Canada
- Full-time
Boeing Canada Winnipeg is seeking Network Administrator, reporting to the Senior Information Technology Manager, working out of the Winnipeg, Manitoba, Canada office.
Added 14 hours ago
L
Software Development Manager
LawDepot
Remote, Canada
- Full-time
- Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 14 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…

AFL

Dispatcher (1 Year contract) Calgary or Surrey

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1+ years’ previous experience in customer service or a high-volume call center environment
Posting language: English
Posted: Oct 7, 2026

Original job description

AFL Integria is seeking a Dispatcher to support our field operations and help ensure customer work is scheduled, coordinated, and completed efficiently and to a high standard. This is a fast-paced role for someone who is highly organized, customer-focused, and comfortable managing changing priorities while supporting field technicians and client requirements.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Location: Calgary, AB or Surrey, BC

What You'll Do

Reporting to the Dispatch Manager, the Dispatcher is responsible for coordinating and dispatching field technicians based on customer requests, service requirements, and daily workload demands. The role monitors schedules and assigned work, responds to changes throughout the day, and helps ensure customer commitments and applicable Service Level Agreements (SLAs) are met.

The Dispatcher also works closely with clients, client dispatch teams, field technicians, and internal teams by phone and email to resolve scheduling issues, adjust technician coverage, and keep work moving efficiently. Success in this position requires strong communication, attention to detail, sound judgment, adaptability, and the ability to stay organized while managing a high volume of requests.

Responsibilities

Dispatch and schedule field technicians in response to client and customer requests while meeting applicable Service Level Agreements (SLAs).
Monitor and manage daily workloads across assigned geographic areas to ensure customer commitments and service requirements are achieved.
Ensure all calls, emails, and service appointments are addressed and completed in a timely manner each day.
Assess workload demands and coordinate resource adjustments, including reassigning work, supporting coverage for absent technicians, and balancing high-volume areas.
Handle a high volume of inbound and outbound communications with clients, customers, and field technicians while delivering exceptional customer service.
Process and respond to a high volume of email requests from clients and field technicians, ensuring accurate, professional, and timely resolutions.
Collaborate with team members to build and maintain positive working relationships and support a productive team environment.
Safeguard confidential information and uphold organizational values and standards.
Complete administrative and operational tasks assigned to support business objectives.
Demonstrate accountability and initiative by proactively resolving issues and identifying opportunities to improve processes and customer experience.
Adhere to and actively promote AFL's Environmental, Health, and Safety (EHS) policies and procedures.
Perform other duties as assigned.

Personal Qualities

Flexible – Open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
Detail oriented – Excellent attention to detail with the ability to follow through on assigned tasks
Independent - Ability to work well under limited supervision
Analytical Thinking/Problem Solving - Capable of complex reasoning analysis
Results focused – Driven to achieve
Interpersonal skills – Able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - Capable of working in a fast-paced environment, adapting to various situations, and prioritizing multiple work assignments simultaneously
Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Qualifications

1+ years’ previous experience in customer service or a high-volume call center environment
Previous experience with a dispatch or similar role an asset
Ability to effectively handle both favorable and unfavorable customer and field employee interactions
Experience building relationships and providing a first-class approach to customer service
Ability to effectively multitask
Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
Previous experience with ClickSoftware or similar scheduling software an asset
Strong interpersonal skills with written and verbal fluency in English
Minimum 40 WPM typing speed

Working Conditions

Normal office environment
Shift work including early mornings, evenings and weekends and holidays, dependent on customer business requirements
Compressed work week

Why Work for AFL Integria

We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop: We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL Integria offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

Apply About employer

More about this job

Responsibilities

Coordinate and schedule field technicians in response to customer requests, manage daily workloads, and adjust coverage to meet service commitments and SLAs. Communicate with clients, technicians, and internal teams to resolve scheduling issues, process requests, and support safe, efficient operations.

Requirements

Requires at least one year of customer service or high-volume call center experience; dispatch experience and familiarity with ClickSoftware or similar scheduling software are assets. Candidates should be able to multitask, provide strong customer service, use Microsoft Office, communicate fluently in English, and type at least 40 words per minute.

Skills

Dispatching
Scheduling
Customer Service
Workload Management
Multitasking
Written Communication
Verbal Communication
Attention to Detail
Problem Solving
Adaptability
Relationship Building
Microsoft Outlook
Microsoft Excel
Microsoft Word
ClickSoftware
Typing

Benefits

Extended Health Insurance
Dental Insurance
Vision Care
Life Insurance
RRSP Matching
Employee and Family Assistance Program
Retailer Discounts
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Fiber Optic Networks
Field Operations
Dispatching
Technician Scheduling
Service Level Agreements
Customer Service
Call Center
Workload Management
Resource Allocation
ClickSoftware
Microsoft Outlook
Microsoft Excel
Microsoft Word
Email Communication
Inbound and Outbound Calls
Environmental, Health, and Safety
Confidential Information
Shift Work
Compressed Work Week

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