Jobs in Canada

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Added 9 mins ago
SH
Cook 1 (Driver's License Required)
Shared Health-Soins Communs
Boissevain, MB
- Full-time
Makes necessary changes to the client menus as directed in consultation with the Nutrition Services Supervisor, Manager or Registered Dietitian.
Added 9 mins ago
DG
Electrical & Instrumentation Estimator
DCM Group Inc.
Sherwood Park, AB
- Full-time
…& Instrumentation (E&I) Estimator to join our dynamic team. Reporting to the Estimating Manager, the E&I Estimator will be responsible for preparing accurate and competitive electrical and…
Added 9 mins ago
SH
COOK I
Shared Health-Soins Communs
Deloraine, MB
- Full-time
Makes necessary changes to the client menus as directed in consultation with the Nutrition Services Supervisor, Manager or Registered Dietitian.
Added 9 mins ago
AC
Warehouse Worker - Scotia Centre, Halifax
Aramark Canada
Halifax, NS
- Full-time
Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Added 9 mins ago
SH
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 9 mins ago
C
Gestionnaire principal(e) régional(e) des installations / Regional Facilities Sr Manager
CBRE
Montreal, QC
- Full-time
As a CBRE Regional Facilities Senior Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of medium…
Added 9 mins ago
COOK I
Winnipeg Regional Health Authority
Deloraine, MB
Makes necessary changes to the client menus as directed in consultation with the Nutrition Services Supervisor, Manager or Registered Dietitian.
Added 9 mins ago
Registered Psychiatric Nurse N2 - Intensive Treatment Service
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, the Nurse is responsible for the delivery of direct client care, the planning, implementation, implementation and evaluation of client treatment…
Added 9 mins ago
Cook 1 (Driver's License Required)
Winnipeg Regional Health Authority
Boissevain, MB
Makes necessary changes to the client menus as directed in consultation with the Nutrition Services Supervisor, Manager or Registered Dietitian.
Added 39 mins ago
T
Bodily Injury, Claims Advisor II
TD
Burlington, ON
- Full-time
This is a primarily onsite position, with an expectation to work from the office 4 days per week
Added 39 mins ago
C
Gestionnaire de projets SAP senior (bilingue français/anglais)
CGI
Montreal, QC
- Full-time
SCGI is seeking a Senior Project Manager (Bilingual French/English) to lead complex SAP implementation and integration initiatives in manufacturing and supply chain environments. The…
Added 39 mins ago
AI
Sales Manager
AirlinePros International
Montreal, QC
- Full-time
As Sales Manager you’ll be responsible for the planning and delivery of airline sales revenue, ensuring it aligns with each airline’s objectives and sales plan.
Added 39 mins ago
CH
Mortgage Underwriter
Calvert Home Mortgage Investment Corporation
Calgary, AB
- Internship
Availability for regular local property inspections and client visits, with occasional travel for trade shows or presentations.
Added 1 hour ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Reporting to the General Manager, Workforce Canada, this sales-team support role will be client facing and accessible. This incumbent will be a holder of contracts, data points, follow-ups…
Added 1 hour ago
OC
Territory Manager, Dermatology, Ontario GTA West Region | Gestionnaire de territoire, Dermatologie, Région Ontario- GTA Ouest
Organon Canada
Kirkland, QC
- Full-time
Reporting to the National Sales Manager - Dermatology, the Territory Manager is responsible for achieving the sales and business objectives relative to our dermatology product, within…
Added 1 hour ago
RH
Senior Manager Analytics
Robert Half
Mississauga, ON
- $70 to $95 CAD / hour
- Contract
Work Arrangement: Hybrid, with 4 days per week onsite
Added 1 hour ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 1 hour ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 1 hour ago
YD
Program Manager, Aboriginal Head Start. – Application deadline: November 13, 2026
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
…direct supervision of the Chief Executive Officer, the Program Manager is a member of the Aboriginal Head Start (AHS) professional team. The Manager is responsible for overseeing the…
Added 1 hour ago
CG
Hospitality Manager
Compass Group Canada
AB · Edmonton, AB
- $62,500 CAD / year
- Full-time
Now, If You Were To Come On Board As One Of Our Hospitality / Unit Manager We’d Ask You To Do The Following For Us
Added 2 hours ago
MH
Senior Bookkeeper
Martin Henry Chartered Professional Accountants
Vancouver, BC
- Full-time
Employees can now work remotely at home for three days per week, with the option to work in the office full-time · · Must have a minimum of 2 years’ experience using QuickBooks desktop and online
Added 2 hours ago
AE
Construction Project Manager
ACH Engineering
Mississauga, ON
- Full-time
Role Description The Construction Project Manager role at ACH is a full-time, on-site position based in Mississauga, ON. This role oversees end-to-end project delivery for high-compliance…
Added 2 hours ago
A
Portfolio Administrator - AM-26-226
Aviso
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Reporting to the Senior Manager, MAP Trading, the Portfolio Administrator is responsible for the daily portfolio administration of Credential's Separately Managed Account (SMA) programs and…
Added 2 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Belleville, ON
- $70,000 to $100,000 CAD / year
Prepare technical memoranda, instruction letters to legal counsel, client reporting letters, and related documentation.
Added 2 hours ago
W&
Senior Tax Specialist
Wilkinson & Company LLP
Trenton, NS
- $70,000 to $100,000 CAD / year
Prepare technical memoranda, instruction letters to legal counsel, client reporting letters, and related documentation.

AFL

Dispatcher (1 Year contract) Calgary or Surrey

Calgary, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1+ years’ previous experience in customer service or a high-volume call center environment
Posting language: English
Posted: Oct 7, 2026

Original job description

AFL Integria is seeking a Dispatcher to support our field operations and help ensure customer work is scheduled, coordinated, and completed efficiently and to a high standard. This is a fast-paced role for someone who is highly organized, customer-focused, and comfortable managing changing priorities while supporting field technicians and client requirements.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Location: Calgary, AB or Surrey, BC

What You'll Do

Reporting to the Dispatch Manager, the Dispatcher is responsible for coordinating and dispatching field technicians based on customer requests, service requirements, and daily workload demands. The role monitors schedules and assigned work, responds to changes throughout the day, and helps ensure customer commitments and applicable Service Level Agreements (SLAs) are met.

The Dispatcher also works closely with clients, client dispatch teams, field technicians, and internal teams by phone and email to resolve scheduling issues, adjust technician coverage, and keep work moving efficiently. Success in this position requires strong communication, attention to detail, sound judgment, adaptability, and the ability to stay organized while managing a high volume of requests.

Responsibilities

Dispatch and schedule field technicians in response to client and customer requests while meeting applicable Service Level Agreements (SLAs).
Monitor and manage daily workloads across assigned geographic areas to ensure customer commitments and service requirements are achieved.
Ensure all calls, emails, and service appointments are addressed and completed in a timely manner each day.
Assess workload demands and coordinate resource adjustments, including reassigning work, supporting coverage for absent technicians, and balancing high-volume areas.
Handle a high volume of inbound and outbound communications with clients, customers, and field technicians while delivering exceptional customer service.
Process and respond to a high volume of email requests from clients and field technicians, ensuring accurate, professional, and timely resolutions.
Collaborate with team members to build and maintain positive working relationships and support a productive team environment.
Safeguard confidential information and uphold organizational values and standards.
Complete administrative and operational tasks assigned to support business objectives.
Demonstrate accountability and initiative by proactively resolving issues and identifying opportunities to improve processes and customer experience.
Adhere to and actively promote AFL's Environmental, Health, and Safety (EHS) policies and procedures.
Perform other duties as assigned.

Personal Qualities

Flexible – Open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
Detail oriented – Excellent attention to detail with the ability to follow through on assigned tasks
Independent - Ability to work well under limited supervision
Analytical Thinking/Problem Solving - Capable of complex reasoning analysis
Results focused – Driven to achieve
Interpersonal skills – Able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - Capable of working in a fast-paced environment, adapting to various situations, and prioritizing multiple work assignments simultaneously
Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Qualifications

1+ years’ previous experience in customer service or a high-volume call center environment
Previous experience with a dispatch or similar role an asset
Ability to effectively handle both favorable and unfavorable customer and field employee interactions
Experience building relationships and providing a first-class approach to customer service
Ability to effectively multitask
Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
Previous experience with ClickSoftware or similar scheduling software an asset
Strong interpersonal skills with written and verbal fluency in English
Minimum 40 WPM typing speed

Working Conditions

Normal office environment
Shift work including early mornings, evenings and weekends and holidays, dependent on customer business requirements
Compressed work week

Why Work for AFL Integria

We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop: We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL Integria offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

Apply on LinkedIn About employer

More about this job

Responsibilities

Coordinate and schedule field technicians in response to customer requests, manage daily workloads, and adjust coverage to meet service commitments and SLAs. Communicate with clients, technicians, and internal teams to resolve scheduling issues, process requests, and support safe, efficient operations.

Requirements

Requires at least one year of customer service or high-volume call center experience; dispatch experience and familiarity with ClickSoftware or similar scheduling software are assets. Candidates should be able to multitask, provide strong customer service, use Microsoft Office, communicate fluently in English, and type at least 40 words per minute.

Skills

Dispatching
Scheduling
Customer Service
Workload Management
Multitasking
Written Communication
Verbal Communication
Attention to Detail
Problem Solving
Adaptability
Relationship Building
Microsoft Outlook
Microsoft Excel
Microsoft Word
ClickSoftware
Typing

Benefits

Extended Health Insurance
Dental Insurance
Vision Care
Life Insurance
RRSP Matching
Employee and Family Assistance Program
Retailer Discounts
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Fiber Optic Networks
Field Operations
Dispatching
Technician Scheduling
Service Level Agreements
Customer Service
Call Center
Workload Management
Resource Allocation
ClickSoftware
Microsoft Outlook
Microsoft Excel
Microsoft Word
Email Communication
Inbound and Outbound Calls
Environmental, Health, and Safety
Confidential Information
Shift Work
Compressed Work Week

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Work requirements

Jobs in Canada