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Added 8 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
Assist in the delivery of the City Market Strategic Plan and work with the City Market Manager to support the daily operations of the City Market, and Night Market;
Added 8 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
Added 8 mins ago
TH
Assistant Restaurant Manager
Tim Hortons
AB · Edmonton, AB
- Full-time
Support the Restaurant Manager in running daily operations.
Added 8 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 8 mins ago
CO
Warming Centre Cleaner
Christie Ossington Neighbourhood Centre
Toronto, ON
- $28.8 CAD / hour
- Temporary
Support shelter operations and assist with events and community initiatives
Added 8 mins ago
CN
Operations Specialist, Recycle Fuel Fabrication Laboratories (RFFL)
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Maintaining and continuously improving the Facility Systems Health Program to support safe, reliable, and efficient facility operations.
Added 8 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Lead regulatory change management, including environmental scanning, interpretation, impact assessment, communications, training and implementation support.
Added 8 mins ago
BC
Program Handover Manager
Bechtel Corporation
Toronto, ON
- Full-time
…from initial planning and investment, through start-up and…
Added 8 mins ago
AE
Continuous Improvement Superintendent
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 8 mins ago
ET
Senior Clinical Project Manager - Gene Therapy Clinical Trials
Elpida Therapeutics
Canada
- Contract
…need. We are seeking an organized, proactive Clinical Project Manager with clinical trial experience to join our growing…
Added 8 mins ago
P
Junior IT Support Specialist
PERMA-PIPE
Camrose, AB
- Full-time
The IT Support Specialist provides first-level technical support to employees by troubleshooting hardware, software, and network-related issues. This role is responsible for responding to…
Added 8 mins ago
GO
Technical Inspector II
Government of Newfoundland and Labrador
Happy Valley-Goose Bay, NL
- $34.89 to $38.94 CAD / hour
- Full-time
Reporting to the Manager of Operations, the Technical Inspector II is responsible for the coordination and performance of electrical inspections in residential, commercial and industrial…
Added 8 mins ago
PS
Accounting Analyst
Professional Staffing
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Reporting to the Accounting Manager, the Accounting Analyst will support accounts payable operations, general accounting activities, and month-end close processes. This role focuses on…
Added 8 mins ago
AE
Communications Coordinator
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Reporting to the Communications Manager, you will be part of the Communications Department. Working closely with local operational leadership, Human Resources, Community Relations and…
Added 8 mins ago
AE
Help Desk Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Reporting to the Manager IT Ontario Operations, you will be part of the Information Technology Department. Your role encompasses various responsibilities aimed at providing Level 1 & 2…
Added 8 mins ago
TI
Practice Manager for a brand new IVF center - St Johns, NFL, Canada
The IVF Guide
St. John's, NL
- Full-time
Proven experience as a Practice Manager or Operations Manager in a fertility, private healthcare or clinical setting
Added 8 mins ago
MU
PC CONSULTANT III (BAND LEVEL 7)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
The PC Consultant III will act as a member of the Client Services team within the OCIO to provide support for students, staff, and faculty both onsite and remotely, depending on work…
Added 8 mins ago
CT
Customer Services Manager - Canada
CSG Talent
Sudbury, ON
- Full-time
This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of…
Added 8 mins ago
S
Meat & Seafood - Part Time Meat Cutter - OVERNIGHTS
Sobeys
Burlington, ON
- Part-time
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 8 mins ago
SL
restaurant assistant manager
St. Louis Bar & Grill
Lower Sackville, NS
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 8 mins ago
TS
Director, Construction PMO
Tricon Solutions
Moncton, NB
- Full-time
Client & stakeholder collaboration: Work closely with site leadership, estimating, finance, safety and operations, support the handoff from bid to execution, and manage client expectations.…
Added 8 mins ago
HO
Retail Area Manager
Hakim Optical
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are currently seeking an enthusiastic, experienced, and results-driven Area Manager to join our team. This is an existing position within our retail operations and offers an excellent…
Added 8 mins ago
SP
Manager, Academic Programs, Simulation and Skills
Seneca Polytechnic
Toronto, ON · North York, ON
- Full-time
We are seeking a Manager, Academic Programs, Simulation and Skills to join our School of Nursing team to provide day-to day coordination and management of the simulation and skills labs for…
Added 8 mins ago
UC
Manager, Remote Services
Ukrainian Credit Union Limited
Toronto, ON · Greater Toronto Area, Canada
- Full-time
UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and…
Added 8 mins ago
DC
Counter Sales Associate 2
Daikin Comfort
Markham, ON
- Full-time
…Service/Inside Sales Representative position for our Branch Operations group. The CSR/ISR sells the organization’s products and services for prospective and established customers. Whether…

AFL

Dispatcher (1 Year contract) Calgary or Surrey

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 1+ years’ previous experience in customer service or a high-volume call center environment
Posting language: English
Posted: Oct 7, 2026

Original job description

AFL Integria is seeking a Dispatcher to support our field operations and help ensure customer work is scheduled, coordinated, and completed efficiently and to a high standard. This is a fast-paced role for someone who is highly organized, customer-focused, and comfortable managing changing priorities while supporting field technicians and client requirements.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Location: Calgary, AB or Surrey, BC

What You'll Do

Reporting to the Dispatch Manager, the Dispatcher is responsible for coordinating and dispatching field technicians based on customer requests, service requirements, and daily workload demands. The role monitors schedules and assigned work, responds to changes throughout the day, and helps ensure customer commitments and applicable Service Level Agreements (SLAs) are met.

The Dispatcher also works closely with clients, client dispatch teams, field technicians, and internal teams by phone and email to resolve scheduling issues, adjust technician coverage, and keep work moving efficiently. Success in this position requires strong communication, attention to detail, sound judgment, adaptability, and the ability to stay organized while managing a high volume of requests.

Responsibilities

Dispatch and schedule field technicians in response to client and customer requests while meeting applicable Service Level Agreements (SLAs).
Monitor and manage daily workloads across assigned geographic areas to ensure customer commitments and service requirements are achieved.
Ensure all calls, emails, and service appointments are addressed and completed in a timely manner each day.
Assess workload demands and coordinate resource adjustments, including reassigning work, supporting coverage for absent technicians, and balancing high-volume areas.
Handle a high volume of inbound and outbound communications with clients, customers, and field technicians while delivering exceptional customer service.
Process and respond to a high volume of email requests from clients and field technicians, ensuring accurate, professional, and timely resolutions.
Collaborate with team members to build and maintain positive working relationships and support a productive team environment.
Safeguard confidential information and uphold organizational values and standards.
Complete administrative and operational tasks assigned to support business objectives.
Demonstrate accountability and initiative by proactively resolving issues and identifying opportunities to improve processes and customer experience.
Adhere to and actively promote AFL's Environmental, Health, and Safety (EHS) policies and procedures.
Perform other duties as assigned.

Personal Qualities

Flexible – Open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
Detail oriented – Excellent attention to detail with the ability to follow through on assigned tasks
Independent - Ability to work well under limited supervision
Analytical Thinking/Problem Solving - Capable of complex reasoning analysis
Results focused – Driven to achieve
Interpersonal skills – Able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - Capable of working in a fast-paced environment, adapting to various situations, and prioritizing multiple work assignments simultaneously
Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Qualifications

1+ years’ previous experience in customer service or a high-volume call center environment
Previous experience with a dispatch or similar role an asset
Ability to effectively handle both favorable and unfavorable customer and field employee interactions
Experience building relationships and providing a first-class approach to customer service
Ability to effectively multitask
Strong computer skills including proficiency in Microsoft Outlook, Excel and Word
Previous experience with ClickSoftware or similar scheduling software an asset
Strong interpersonal skills with written and verbal fluency in English
Minimum 40 WPM typing speed

Working Conditions

Normal office environment
Shift work including early mornings, evenings and weekends and holidays, dependent on customer business requirements
Compressed work week

Why Work for AFL Integria

We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop: We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL

Ready to Join Us? If you’re passionate about customer service, technology, and telecommunications, we want to hear from you! AFL Integria offers you the chance to grow your career with a leader in the field while being part of a team that values innovation, safety, and continuous learning.

Apply About employer

More about this job

Responsibilities

Coordinate and schedule field technicians in response to customer requests, manage daily workloads, and adjust coverage to meet service commitments and SLAs. Communicate with clients, technicians, and internal teams to resolve scheduling issues, process requests, and support safe, efficient operations.

Requirements

Requires at least one year of customer service or high-volume call center experience; dispatch experience and familiarity with ClickSoftware or similar scheduling software are assets. Candidates should be able to multitask, provide strong customer service, use Microsoft Office, communicate fluently in English, and type at least 40 words per minute.

Skills

Dispatching
Scheduling
Customer Service
Workload Management
Multitasking
Written Communication
Verbal Communication
Attention to Detail
Problem Solving
Adaptability
Relationship Building
Microsoft Outlook
Microsoft Excel
Microsoft Word
ClickSoftware
Typing

Benefits

Extended Health Insurance
Dental Insurance
Vision Care
Life Insurance
RRSP Matching
Employee and Family Assistance Program
Retailer Discounts
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Fiber Optic Networks
Field Operations
Dispatching
Technician Scheduling
Service Level Agreements
Customer Service
Call Center
Workload Management
Resource Allocation
ClickSoftware
Microsoft Outlook
Microsoft Excel
Microsoft Word
Email Communication
Inbound and Outbound Calls
Environmental, Health, and Safety
Confidential Information
Shift Work
Compressed Work Week

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