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Added 11 mins ago
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AFL

Lead Hand Technician

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

AFL Integria is seeking a Lead Hand Technician to support our field operations and help ensure fiber optic work is completed safely, efficiently, and to a high standard. This is a hands-on role for an experienced technician who can lead by example, support team members in the field, and step in when technical or operational issues require additional expertise.

As part of AFL, a global leader in fiber optic products and network solutions, AFL Integria supports the build and delivery of telecommunications infrastructure across Canada. Our teams work together to provide dependable service while maintaining a strong focus on safety, quality, accountability, and the customer experience.

Reporting to the Construction Manager, the Lead Hand Technician acts as a key resource for the regional field team. In addition to completing fiber optic installations and service work, the Lead Hand provides technical support, assists with troubleshooting and escalations, conducts site inspections when required, and helps keep field activities on track.

The role also works closely with management and support teams on field updates, material requirements, equipment readiness, and outstanding service orders. Success in this position requires strong technical ability, sound judgment, effective communication, and a willingness to take ownership and support the team wherever needed.

Specific Responsibilities And Resulting Outcomes

Escalation expertise, customer service.
Field updates, helping admin/management with region updates when day 7 SLA orders are due.
Site inspections – As requested by OHS/Management
Material – Helping materials team and management.

Stock levels
Yard is being kept in an appropriate manner.

Providing unparalleled customer service excellence
Use ladders or bucket trucks to access aerial locations
Accessing Fiber Optic Terminals to connect cables
Adhering to existing practices and standards to ensure consistent quality
Operate equipment and vehicle in a safe manner
Ensure vehicle and test equipment are maintained in excellent working condition
Trouble shoot technical issues swiftly and accurately
Work indoors and outdoors in all weather conditions
Work in enclosed spaces and aloft
Perform other duties as requested, directed, or assigned
Enhancing Organization reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
Adhere to and promote the environmental, health & safety policies of AFL
Require completion of training on the following aspects:

First aid
Bucket Truck
NSC
Confined Space
Spurs
Ground Disturbance

Qualifications

Personal Qualities

Analytical Thinking/Problem Solving - capable of complex reasoning analysis. Able to understand and interpret business logic.
Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks.
Independent - ability to work well under limited supervision.
Results focused – driven to achieve.
Flexible – open to change & new information and rapidly adapts to changing conditions or unexpected obstacles.
Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business.
Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiple work assignments simultaneously.

Technical Qualities

Passion for client service
Strong mechanical and analytical ability
Ability to do fine, precise work with their hands
Must be able to work at height of 30 feet
Ability to manage a physically demanding workload
Proficient in operating hand and power tools, and test equipment
Normal color vision to work with color-coded wiring
Fluent in English

WORKING CONDITIONS

Physically demanding workload
Work location: work in locations that preclude the ability to return home
Work hours: various shifts as assigned (morning, evening, weekend, and statutory holidays)
Travel is required

Why Work for AFL Integria

We Care: Our Employees are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include: AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop: We enthusiastically support learning and advancement opportunities for our team members.
We Reward: Abundant discounts with various retailers via our Work Perks Program.
We have Fun! Employee Events throughout the Year!
We Connect…. #WeareAFL

Disclaimer: This job description does not constitute a “contract” between the employee and the employer. The job description duties may change at the discretion of the employer and/or the employer may request the employee to perform duties that are not listed on the job description.

Apply About employer

More about this job

Responsibilities

Lead by example in field operations while completing fiber optic installations and service work safely and to quality standards. Provide technical support, troubleshoot escalations, conduct requested site inspections, coordinate field updates and materials, and help keep regional work on track.

Requirements

The role requires strong fiber optic technical ability, mechanical and analytical skills, precise hands-on work, and the ability to work independently while communicating and collaborating effectively. Candidates must be able to handle physically demanding work at heights and in varied conditions, and complete training in first aid, bucket truck operation, confined spaces, spurs, and ground disturbance.

Skills

Fiber Optic Installation
Troubleshooting
Technical Support
Field Operations
Team Leadership
Customer Service
Site Inspections
Safety Compliance
Hand and Power Tool Operation
Test Equipment Operation
Material and Inventory Coordination
Vehicle and Equipment Maintenance
Problem Solving
Communication
Working at Heights
Confined Space Work

Benefits

Extended Health and Dental
Vision Care
Life Insurance
RRSP Matching
Employee and Family Assistance Program
Retailer Discounts
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Fiber Optics
Fiber Optic Terminals
Cable Connections
Aerial Work
Ladders
Bucket Trucks
Hand Tools
Power Tools
Test Equipment
Troubleshooting
Field Operations
Site Inspections
Day 7 SLA Orders
Material Coordination
Inventory Management
Vehicle Maintenance
Equipment Readiness
Occupational Health and Safety
First Aid
Confined Space
Ground Disturbance
Spurs
Color-Coded Wiring
Customer Service

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