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Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
Maintenance Person (with ticket) - Part Time
Fairmont Hotels & Resorts
Calgary, AB
…river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau…
Added 2 hours ago
P
Inspection Engineer
PartPassport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…against company-defined standards, and assembles complete, customer-ready data books. Each value is traceable to its source document, page, and field, and every report is reviewed and…
Added 2 hours ago
A
Maintenance Person (with ticket) - Part Time
AccorHotel
Calgary, AB
- Part-time
…river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau…
Added 2 hours ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $85,000 CAD / year
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 2 hours ago
FG
BIM Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
-Upon a detailed review and completion of drawings submit final drawings to the Lead Designer, Project Manager, Project Engineer, and the Drafting Manager for “high level” checking and…
Added 4 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Continuously evaluate and improve processes as well as the customer experience.
Added 4 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Continuously evaluate and improve processes as well as the customer experience.
Added 4 hours ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
The Sales engineering internship will focus on a variety of sales and customer related engineering tasks in a fast-paced environment. The ideal candidate is currently in a mechanical-or…
Added 6 hours ago
Applications Engineer
DarkVision
North Vancouver, BC
…well completions, frac, unconventional, downhole, cased hole, customer requests, characterization, verification, validation, V&V, experiments, data analysis, reporting, engineer,…
Added 7 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 7 hours ago
Outside Sales Engineer – Heat Trace, Western Canada
Spirax-Sarco Ltd.
Canada
…with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that…
Added 8 hours ago
VC
Test Engineer - HVAC
VK CONSULTING SERVICES
Canada
- Contract
Experience Level - 3–5 years in test or validation engineering
Added 8 hours ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
CoolIT Systems, an Ecolab company, is seeking a Quality Engineer to help maintain product quality and customer satisfaction. In this role, you will investigate product failures, develop and…
Added 8 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Data and AI Engineer, you will lead the delivery and support of data and AI products that address business needs and contribute to measurable outcomes. You will work closely…
Added 9 hours ago
AG
Ingénieur mécanique lead – Fiabilité et opérations (Industrie hydroélectrique) / Lead Mechanical Engineer - Fleet Reliability and Operations (Hydroelectric industry)
Alstom Grid
Brossard, QC
- Full-time
We are seeking a Mechanical Engineer with 5–10 years of experience in the design of turbines or alternators for hydroelectric power plants. This is an in-office position based at our…
Added 9 hours ago
O
Mechanical System Design Engineer
O-HIVE.AI
Windsor, ON
- Full-time
Experience working directly at manufacturing or customer sites.
Added 11 hours ago
GR
Quality Engineer
Greenwood Ready Mix
Amaranth, ON
- Full-time
…technology to deliver high‑quality concrete products and exceptional customer service. Its fleet of 37 trucks features industry‑leading systems to ensure consistent quality, reliable…
Added 11 hours ago
TA
Senior Software Engineer
Treasure AI
Vancouver, BC
- $132,500 to $171,000 CAD / year
- Full-time
As a Senior Software Engineer on the Realtime/Personalization team, you will be a core technical contributor building Treasure AI's AI-native Personalization Studio and RT2.0 engine.…
Added 13 hours ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 13 hours ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 13 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
…of product design. Reporting to the Senior Hardware Design Engineer, and under supervision of the EMC specialist, we expect them to perform a variety of tasks ranging from design to…
Added 15 hours ago
VA
Aircraft Maintenance Engineer (AME) - Kingston
Voyageur Aviation
Kingston, ON
- Full-time
3 years of experience as an Aircraft Maintenance Engineer.

AfterShip

Senior Enterprise Customer Success Manager

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga - rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As a Senior Enterprise Customer Success Manager, you'll own a portfolio of some of AfterShip's most strategic and commercially important accounts, including some of the industry's top DTC brands. These are our highest-value relationships, and you'll be trusted to protect and grow them.

This role goes beyond adoption and support. You'll lead complex commercial conversations, drive renewal and expansion outcomes, and build durable relationships across every level of the customer organization, from day-to-day operators to the executive suite. Your ability to influence senior stakeholders, deliver compelling business reviews, and negotiate win-win commercial outcomes will directly shape AfterShip's retention and growth trajectory.

This is a high-impact position within the growing global Customer Success team. As part of a global team, there may be a need to work outside of regular office hours for meetings with Europe or APAC. Meetings outside of regular business hours are planned with advance adequate notice.

What You’ll Do:

Own the end-to-end success of a portfolio of AfterShip's most strategic accounts, carrying direct responsibility for Net Dollar Retention, minimize churn and expansion targets.
Lead commercial negotiations for renewals, upgrades, and multi-year agreements, partnering with Sales and leadership to structure deals that protect revenue and deepen the partnership.
Build and execute proactive renewal strategies well ahead of contract dates, identifying risk early and mobilizing internal resources to defend and grow accounts, including in competitive situations.
Develop multi-threaded stakeholder maps across your accounts, cultivating champions and building trusted relationships with economic buyers and executive sponsors.
Prepare and present executive-level business reviews (QBRs/EBRs) that connect AfterShip's impact to the customer's business outcomes, using account performance metrics, industry insights, and ROI narratives to influence decision-makers and surface incremental opportunities.
Act as the strategic voice of your customers internally, working cross-functionally with Sales, Support, Product, and Engineering across time zones to remove blockers and shape the product roadmap.
Lead onboarding for new strategic clients in close collaboration with implementation counterparts, ensuring time-to-value is fast and measurable.
Mentor and raise the bar for the broader CSM team, sharing best practices on commercial conversations, executive engagement, and business review craft.
Be willing to travel for onsite client meetings, executive sessions, and trade events (up to 20%).

Who We're Looking For:

5+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS, preferably in eCommerce, with a track record of managing strategic or enterprise-tier accounts.
Proven expertise in commercial negotiations and renewals, including navigating procurement, structuring pricing conversations, and defending revenue in competitive situations.
Demonstrated ability to own a revenue number, with a history of strong retention and expansion performance against quota.
Exceptional executive presence and stakeholder management skills, with experience building relationships and influencing at the VP and C-suite level.
A strong storyteller who can build and deliver business reviews that land with executives, translating data into a clear narrative about value, ROI, and opportunity.
Ability to understand and explain technical solutions in business terms to both clients and internal stakeholders.
Comfortable managing complex, multi-stakeholder accounts with competing priorities, and skilled at prioritization in a growth-paced environment.
Excellent written and verbal communication and presentation skills.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

Competitive compensation
Remote-first work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$141,000 - $172,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job vacancy is a backfill position.

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More about this job

Responsibilities

You will manage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and driving commercial outcomes. This involves leading renewals, building executive relationships, and acting as a strategic partner to ensure customer success and product adoption.

Requirements

The role requires 5+ years of experience in Customer Success or Account Management within the SaaS or eCommerce sectors. Candidates must demonstrate strong commercial negotiation skills, executive-level communication abilities, and a proven track record of managing high-value accounts.

Skills

Customer Success
Account Management
SaaS
eCommerce
Commercial negotiations
Renewal management
Stakeholder management
Executive presence
Strategic planning
Data analysis
ROI narrative
Mentorship
Cross-functional collaboration
Project management

Benefits

Healthcare coverage
Retirement plans
Company match
Unlimited PTO
Learning and wellness benefit
Monthly book perk
Professional development
In-office lunch
Commuter benefits

Visa sponsorship

Not detected in the job text

Keywords

SaaS
eCommerce
Customer Success
Account Management
Net Dollar Retention
Renewal
Expansion
Shopify
TikTok Shop
QBR
EBR
ROI
Strategic Accounts
Enterprise
Stakeholder Mapping
Post-purchase
Automation
Customer Experience
Revenue Growth
Cross-functional
Onboarding
Mentorship
Negotiation
Executive Engagement
Product Roadmap

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