Find work in Canada.

326,639 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 30 mins ago
Proposal Manager
AtkinsRéalis
Toronto, ON
$100,200 to $137,700 CAD / year
Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 1 hour ago
Pilot Plant Engineer
Saltworks Technologies
Richmond, BC
Full-time
Join our team as a Pilot Plant Engineer and play a key role in overseeing and optimizing our cutting-edge pilot-scale plants. This position offers a dynamic mix of fieldwork, factory…
Added 1 hour ago
Staff Engineer
Tali AI
Toronto, ON
Full-time
…building the AI platform for clinical workflows: automating data collection, processing, and sharing in healthcare, so clinicians can focus on actual care. Our platform is used by thousands…
Added 1 hour ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
We overpay for the right people. We'd rather pay a premium for an engineer who embodies this and multiplies the team than save money on someone who doesn't.
Added 1 hour ago
Senior Enterprise Customer Success Manager
AfterShip
Toronto, ON
A strong storyteller who can build and deliver business reviews that land with executives, translating data into a clear narrative about value, ROI, and opportunity.
Added 2 hours ago
Senior Technical Program Manager
Warner Bros. Discovery
Ottawa, ON
Full-time
Develop trusted relationships across Product, Engineering, Design, Product Operations, Architecture, Data, Security, Editorial, Revenue, and other partner organizations as the work requires.
Added 2 hours ago
Lead IAM Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
Full-time
We are seeking a highly skilled and experienced Lead IAM Engineer to join our team. This role will be responsible for the design, implementation, administration, optimization, and support…
Added 4 hours ago
Software Development Manager
EBlock Inc.
Canada
$160,000 to $180,000 CAD / year
Full-time
…Director of Product and Engineering. This is a role for an engineer who leads, not a manager who used to build. You will lead a team of seven to eight experienced engineers who already own…
Added 6 hours ago
Golang Engineer
Jobright.ai
Canada
Full-time
…searching and helps users reach better job outcomes. The Golang Engineer develops and maintains Go services, APIs, database and external service integrations, automated tests, and…
Added 6 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search. They are seeking an Early Career Machine Learning Engineer to design, build, and maintain scalable infrastructure for AI agents, as well as optimize data processing and develop…
Added 6 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search. They are seeking an Early Career Machine Learning Engineer to design, build, and maintain scalable infrastructure for AI agents, as well as optimize data processing and develop…
Added 6 hours ago
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 6 hours ago
AI Engineer, Agent Product (Full-time/Part-time) (Canada)
Jobright.ai
Canada
Full-time · Part-time
Jobright is a rapidly growing AI job search platform in the U.S. that aims to simplify the job search process. The AI Engineer will be responsible for designing, building, and deploying AI…
Added 6 hours ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
…and helps users find better job outcomes. The Mid-Level AI Engineer designs, builds, evaluates, deploys, and operates machine learning and generative AI capabilities, including…
Added 6 hours ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
…the job search experience. They are seeking an entry-level AI Engineer to build and refine autonomous AI agents, develop sophisticated prompt engineering workflows, and integrate Large…
Added 6 hours ago
Senior QE Analyst
Royal Bank of Canada
Halifax, NS
Full-time
We are seeking a QA Test Engineer to join our technology team. This role requires a proactive individual who can execute quality assurance initiatives, develop and execute test strategies,…
Added 7 hours ago
Senior QE Analyst
RBC
Halifax, NS · Bedford, QC
Full-time
We are seeking a QA Test Engineer to join our technology team. This role requires a proactive individual who can execute quality assurance initiatives, develop and execute test strategies,…
Added 8 hours ago
Full Stack Engineer (Frontend (FE) Focused)
Class8
Remote, Canada
$80,000 to $150,000 CAD / year
Full-time · Remote
…connect with freight opportunities through brokerages and other data partners. Our team works with real-time, big data across thousands of trucks, and creates apps across multiple surface…
Added 8 hours ago
Senior Frontend (FE) Engineer
Class8
Remote, Canada
$80,000 to $150,000 CAD / year
Full-time · Remote
…connect with freight opportunities through brokerages and other data partners. Our team works with real-time, big data across thousands of trucks, and creates apps across multiple surface…
Added 8 hours ago
Python Engineer, New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As a Python Engineer, New Grad, you will contribute to backend services, data pipelines, APIs, and AI-powered workflows used by real job…
Added 8 hours ago
Python Engineer, New Grad
Jobright.ai
Canada
Full-time
…accelerating your route to the best job outcomes. As a Python Engineer, New Grad, you will contribute to backend services, data pipelines, APIs, and AI-powered workflows used by real job…
Added 8 hours ago
Data Engineer (Early Career) (Canada)
Jobright.ai
Canada
Full-time
Jobright is your personal AI job search agent transforming the job search process. They are seeking an early-career Data Engineer to design and build data pipelines, ensuring data quality…
Added 10 hours ago
Senior Quality Process Development Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
Full-time
…satisfaction including building a new generation of statistical and data-driven tools to detect, characterize, and triage wafer-level quality issues faster and more consistently than manual…
Added 10 hours ago
Senior NPI Product Engineer
Semtech
Burlington, ON · CAN - Burlington, ON
Full-time
…products are built with purpose and precision - operating at data rates of 25–400Gbps and beyond - delivering faster, more reliable connectivity for AI data centers, PON, and 5G wireless…
Added 10 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search. They are seeking an Early Career Machine Learning Engineer to design, build, and maintain scalable infrastructure for AI agents, as well as optimize data processing and develop…

AfterShip

Senior Enterprise Customer Success Manager

Toronto, ON, Canada

Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga - rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As a Senior Enterprise Customer Success Manager, you'll own a portfolio of some of AfterShip's most strategic and commercially important accounts, including some of the industry's top DTC brands. These are our highest-value relationships, and you'll be trusted to protect and grow them.

This role goes beyond adoption and support. You'll lead complex commercial conversations, drive renewal and expansion outcomes, and build durable relationships across every level of the customer organization, from day-to-day operators to the executive suite. Your ability to influence senior stakeholders, deliver compelling business reviews, and negotiate win-win commercial outcomes will directly shape AfterShip's retention and growth trajectory.

This is a high-impact position within the growing global Customer Success team. As part of a global team, there may be a need to work outside of regular office hours for meetings with Europe or APAC. Meetings outside of regular business hours are planned with advance adequate notice.

What You’ll Do:

Own the end-to-end success of a portfolio of AfterShip's most strategic accounts, carrying direct responsibility for Net Dollar Retention, minimize churn and expansion targets.
Lead commercial negotiations for renewals, upgrades, and multi-year agreements, partnering with Sales and leadership to structure deals that protect revenue and deepen the partnership.
Build and execute proactive renewal strategies well ahead of contract dates, identifying risk early and mobilizing internal resources to defend and grow accounts, including in competitive situations.
Develop multi-threaded stakeholder maps across your accounts, cultivating champions and building trusted relationships with economic buyers and executive sponsors.
Prepare and present executive-level business reviews (QBRs/EBRs) that connect AfterShip's impact to the customer's business outcomes, using account performance metrics, industry insights, and ROI narratives to influence decision-makers and surface incremental opportunities.
Act as the strategic voice of your customers internally, working cross-functionally with Sales, Support, Product, and Engineering across time zones to remove blockers and shape the product roadmap.
Lead onboarding for new strategic clients in close collaboration with implementation counterparts, ensuring time-to-value is fast and measurable.
Mentor and raise the bar for the broader CSM team, sharing best practices on commercial conversations, executive engagement, and business review craft.
Be willing to travel for onsite client meetings, executive sessions, and trade events (up to 20%).

Who We're Looking For:

5+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS, preferably in eCommerce, with a track record of managing strategic or enterprise-tier accounts.
Proven expertise in commercial negotiations and renewals, including navigating procurement, structuring pricing conversations, and defending revenue in competitive situations.
Demonstrated ability to own a revenue number, with a history of strong retention and expansion performance against quota.
Exceptional executive presence and stakeholder management skills, with experience building relationships and influencing at the VP and C-suite level.
A strong storyteller who can build and deliver business reviews that land with executives, translating data into a clear narrative about value, ROI, and opportunity.
Ability to understand and explain technical solutions in business terms to both clients and internal stakeholders.
Comfortable managing complex, multi-stakeholder accounts with competing priorities, and skilled at prioritization in a growth-paced environment.
Excellent written and verbal communication and presentation skills.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

Competitive compensation
Remote-first work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$141,000 - $172,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job vacancy is a backfill position.

Apply About employer

More about this job

Responsibilities

You will manage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and driving commercial outcomes. This involves leading renewals, building executive relationships, and acting as a strategic partner to ensure customer success and product adoption.

Requirements

The role requires 5+ years of experience in Customer Success or Account Management within the SaaS or eCommerce sectors. Candidates must demonstrate strong commercial negotiation skills, executive-level communication abilities, and a proven track record of managing high-value accounts.

Skills

Customer Success
Account Management
SaaS
eCommerce
Commercial negotiations
Renewal management
Stakeholder management
Executive presence
Strategic planning
Data analysis
ROI narrative
Mentorship
Cross-functional collaboration
Project management

Benefits

Healthcare coverage
Retirement plans
Company match
Unlimited PTO
Learning and wellness benefit
Monthly book perk
Professional development
In-office lunch
Commuter benefits

Visa sponsorship

Not detected in the job text

Keywords

SaaS
eCommerce
Customer Success
Account Management
Net Dollar Retention
Renewal
Expansion
Shopify
TikTok Shop
QBR
EBR
ROI
Strategic Accounts
Enterprise
Stakeholder Mapping
Post-purchase
Automation
Customer Experience
Revenue Growth
Cross-functional
Onboarding
Mentorship
Negotiation
Executive Engagement
Product Roadmap

Report this job