Jobs in Canada

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Added 1 hour ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
We are looking for an exceptional Team Lead, Software Engineer to lead, architect, and elevate our engineering team. We need a leader who thrives in a fast-paced, collaborative environment…
Added 3 hours ago
GD
QMS Auditor
General Dynamics Land Systems–Canada
London, ON
- Full-time
…and systems integration - develop innovative, cutting-edge platform technologies. We pride ourselves on stimulating innovation in the Canadian defence industry and the manufacturing sector…
Added 4 hours ago
T
Staff Engineer, Thermal Design
Tenstorrent
Toronto, ON
- Full-time
Tenstorrent is building a high-performance AI platform that brings together software, compilers, platforms, networking, and semiconductors. The team values collaboration, curiosity, and…
Added 4 hours ago
L
Senior AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Senior AI/ML Engineer, you will lead the delivery of scalable AI/ML solutions to business problems. You will build, deploy, scale and maintain AI/ML solutions. You will apply…
Added 4 hours ago
L
Senior Cybersecurity Engineer - Data & AI Security
lululemon
Vancouver, BC
- Full-time
As a Senior Cybersecurity Engineer, you will lead complex security engineering initiatives, designing and implementing security controls, platforms, and solutions that protect critical…
Added 4 hours ago
TI
AI Platform Engineer
TMT IT Solutions
Toronto, ON · Greater Toronto Area, Canada
- $100 to $105 CAD / hour
- Contract
As an AI Platform Engineer for AI & Emerging Tech, you will drive AI platform enablement across the enterprise. This role sits at the intersection of engineering, governance, and user…
Added 7 hours ago
Staff Engineer, Thermal Design
Tenstorrent
Toronto, ON
Tenstorrent is building a high-performance AI platform that brings together software, compilers, platforms, networking, and semiconductors. The team values collaboration, curiosity, and…
Added 8 hours ago
Q
Sr Staff Engineer - Verification, CI/CD Infrastructure & Embedded Hardware (AISW)
Qualcomm
Markham, ON
- Full-time
The Sr Staff Engineer Engineer, Verification (CI/CD & Embedded HW) is a senior individual contributor responsible for designing, scaling, and hardening CI/CD infrastructure and verification…
Added 8 hours ago
F
Process Engineer – Carbon Fiber Manufacturing Operations
Fibernx
AB · Edmonton, AB
- Full-time
Lead the development of a novel, scalable manufacturing platform.
Added 9 hours ago
RT
Senior Principal Engineer
Raising The Village
Remote, Canada
- Full-time
- Remote
RTV is investing in the next generation of Venn, an integrated platform for program delivery, monitoring, evaluation, and learning.
Added 9 hours ago
RB
Senior Site Reliability Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC as a Senior Site Reliability Engineer and be part of the bank’s major transformation journey. This role offers the chance to drive innovation, align with our business partners and…
Added 9 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 9 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
The Principal Data Engineer will report to Director of Growth and Data Science in the Experience Foundations organization. This is a critical data science role for our agentic insights…
Added 10 hours ago
K
Software Engineer II - Frontend - Developer Platform
Kraken
Canada
- Full-time
Lead tooling upgrades and migrations across teams, balancing long-term improvements with the practical needs of engineers shipping products
Added 10 hours ago
T
Staff Engineer, Mechanical Design
Tenstorrent
Toronto, ON
- Full-time
Tenstorrent is building a high-performance AI platform that brings together software, compilers, platforms, networking, and semiconductors. The team values collaboration, curiosity, and…
Added 10 hours ago
I
General Foreman - Electrical (Canal Flats)
IREN
Canal Flats, BC
- Temporary
…centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North…
Added 10 hours ago
JG
Senior FinOps Engineer / Cloud Cost Optimization Lead
J&M Group
Toronto, ON
- Full-time
Experience optimizing AWS services, particularly EMR, EC2, Glue, Athena, S3 and other data platform infrastructure.
Added 10 hours ago
GD
QMS Auditor
General Dynamics Land Systems–Canada
London, ON
- Full-time
…and systems integration - develop innovative, cutting-edge platform technologies. We pride ourselves on stimulating innovation in the Canadian defence industry and the manufacturing sector…
Added 10 hours ago
S
Staff Software Engineer, Code Forge
Stripe
Toronto, ON
- Full-time
Set technical direction for how Stripe stores and serves code, build alignment across teams and leaders, and lead large, multi-engineer projects from design through delivery and adoption
Added 10 hours ago
F
Senior Data Analyst
Fusemachines
Remote, Canada
- Contract
- Remote
We are seeking a talented and experienced Senior Data Analyst / Analytics Engineer with deep expertise in Tableau, Google BigQuery, Snowflake, and modern data modeling (dbt, Omni, or Looker…
Added 11 hours ago
S
Staff Software Engineer, Code Forge
Stripe
Canada
- Full-time
Set technical direction for how Stripe stores and serves code, build alignment across teams and leaders, and lead large, multi-engineer projects from design through delivery and adoption
Added 11 hours ago
R
Senior Site Reliability Engineer
RBC
Toronto, ON · Calgary, AB
- Full-time
Join RBC as a Senior Site Reliability Engineer and be part of the bank’s major transformation journey. This role offers the chance to drive innovation, align with our business partners and…
Added 11 hours ago
Staff Engineer, Mechanical Design
Tenstorrent
Toronto, ON
Tenstorrent is building a high-performance AI platform that brings together software, compilers, platforms, networking, and semiconductors. The team values collaboration, curiosity, and…
Added 11 hours ago
S
Lead, Account Solution Engineer/Manufacturing & Automotive
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
As a Lead Solution Engineer, you will operate at the intersection of the Manufacturing & Automotive sector and Salesforce's cutting-edge technology, combining deep technical building skills…
Added 11 hours ago
T
Senior Software Development Engineer in Test
Thinkific
Canada
- Full-time
As a Senior SDET, you'll join Thinkific's Platform Engineering team, a group of SREs, DevOps engineers, front-end engineers, and SDETs. We own the foundation every other team builds on: our…

AfterShip

Senior Enterprise Customer Success Manager

Toronto, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga - rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As a Senior Enterprise Customer Success Manager, you'll own a portfolio of some of AfterShip's most strategic and commercially important accounts, including some of the industry's top DTC brands. These are our highest-value relationships, and you'll be trusted to protect and grow them.

This role goes beyond adoption and support. You'll lead complex commercial conversations, drive renewal and expansion outcomes, and build durable relationships across every level of the customer organization, from day-to-day operators to the executive suite. Your ability to influence senior stakeholders, deliver compelling business reviews, and negotiate win-win commercial outcomes will directly shape AfterShip's retention and growth trajectory.

This is a high-impact position within the growing global Customer Success team. As part of a global team, there may be a need to work outside of regular office hours for meetings with Europe or APAC. Meetings outside of regular business hours are planned with advance adequate notice.

What You’ll Do:

Own the end-to-end success of a portfolio of AfterShip's most strategic accounts, carrying direct responsibility for Net Dollar Retention, minimize churn and expansion targets.
Lead commercial negotiations for renewals, upgrades, and multi-year agreements, partnering with Sales and leadership to structure deals that protect revenue and deepen the partnership.
Build and execute proactive renewal strategies well ahead of contract dates, identifying risk early and mobilizing internal resources to defend and grow accounts, including in competitive situations.
Develop multi-threaded stakeholder maps across your accounts, cultivating champions and building trusted relationships with economic buyers and executive sponsors.
Prepare and present executive-level business reviews (QBRs/EBRs) that connect AfterShip's impact to the customer's business outcomes, using account performance metrics, industry insights, and ROI narratives to influence decision-makers and surface incremental opportunities.
Act as the strategic voice of your customers internally, working cross-functionally with Sales, Support, Product, and Engineering across time zones to remove blockers and shape the product roadmap.
Lead onboarding for new strategic clients in close collaboration with implementation counterparts, ensuring time-to-value is fast and measurable.
Mentor and raise the bar for the broader CSM team, sharing best practices on commercial conversations, executive engagement, and business review craft.
Be willing to travel for onsite client meetings, executive sessions, and trade events (up to 20%).

Who We're Looking For:

5+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS, preferably in eCommerce, with a track record of managing strategic or enterprise-tier accounts.
Proven expertise in commercial negotiations and renewals, including navigating procurement, structuring pricing conversations, and defending revenue in competitive situations.
Demonstrated ability to own a revenue number, with a history of strong retention and expansion performance against quota.
Exceptional executive presence and stakeholder management skills, with experience building relationships and influencing at the VP and C-suite level.
A strong storyteller who can build and deliver business reviews that land with executives, translating data into a clear narrative about value, ROI, and opportunity.
Ability to understand and explain technical solutions in business terms to both clients and internal stakeholders.
Comfortable managing complex, multi-stakeholder accounts with competing priorities, and skilled at prioritization in a growth-paced environment.
Excellent written and verbal communication and presentation skills.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

Competitive compensation
Remote-first work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: CAD$141,000 - $172,000 on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job vacancy is a backfill position.

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

You will manage a portfolio of strategic enterprise accounts, focusing on retention, expansion, and driving commercial outcomes. This involves leading renewals, building executive relationships, and acting as a strategic partner to ensure customer success and product adoption.

Requirements

The role requires 5+ years of experience in Customer Success or Account Management within the SaaS or eCommerce sectors. Candidates must demonstrate strong commercial negotiation skills, executive-level communication abilities, and a proven track record of managing high-value accounts.

Skills

Customer Success
Account Management
SaaS
eCommerce
Commercial negotiations
Renewal management
Stakeholder management
Executive presence
Strategic planning
Data analysis
ROI narrative
Mentorship
Cross-functional collaboration
Project management

Benefits

Healthcare coverage
Retirement plans
Company match
Unlimited PTO
Learning and wellness benefit
Monthly book perk
Professional development
In-office lunch
Commuter benefits

Visa sponsorship

Not detected in the job text

Keywords

SaaS
eCommerce
Customer Success
Account Management
Net Dollar Retention
Renewal
Expansion
Shopify
TikTok Shop
QBR
EBR
ROI
Strategic Accounts
Enterprise
Stakeholder Mapping
Post-purchase
Automation
Customer Experience
Revenue Growth
Cross-functional
Onboarding
Mentorship
Negotiation
Executive Engagement
Product Roadmap

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Work requirements

Jobs in Canada