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Added 2 months ago
PF
Ingénieur·e senior en implantation | Senior Implementation Engineer
Power Factors
Remote, Canada
- Remote
Added 2 months ago
R
Senior Manager – Product Owner, Entity & Network Analytics Platform (Quantexa)
RBC
Vancouver, BC · Toronto, ON
- Full-time
As the Senior Manager – Product Owner, Entity & Network Analytics Platform (Quantexa), you will own the business-product strategy, roadmap and outcomes for the entity & network analytics…
Added 2 months ago
U
Senior Software Engineer - Systems
UrbanLogiq
Vancouver, BC
- $120,000 to $160,000 CAD / year
- Full-time
We are hiring a Senior Software Engineer to develop and extend the systems layer of our platform: data pipelines, storage, and query infrastructure. You will report to our Director of…
Added 2 months ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
Amazon’s eCommerce Services group is looking for a passionate, results-oriented inventive Software Development Manager. As the development manager, you'll lead a talented and nimble team of…
Added 2 months ago
M
Senior Software Engineer (Backend)
Motion
Remote, Canada
- Full-time
- Remote
As a Senior Software Engineer, you'll do full-stack development with a focus on backend: anything from building features to designing, implementing, and maintaining robust, high-quality…
Added 2 months ago
JG
Dynamics 365 Lead Developer
J&M Group
Montreal, QC
- Full-time
Experience working in iterative and Agile development environments
Added 2 months ago
S
Salesforce Sales Solution Lead
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Salesforce Sales Solution Lead (Vacant)
Added 2 months ago
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Enterprise Account Executive
DistillerSR
Ottawa, ON · Kanata, ON
- Full-time
…leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top…
Added 2 months ago
AW
Software Development Manager - AWS Identity & Access, AWS IAM Identity Center
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build…
Added 2 months ago
AW
Sr. Software Dev Engineer, Aurora Control Plane, Aurora Security
Amazon Web Services (AWS)
Toronto, ON
- Full-time
We are looking for Software Development Engineers who have built a lot of software – shipped products and created control planes, tools and modules. You should be passionate about…
Added 2 months ago
R
Senior Demand Generation Manager
Relay
Remote, Canada
- Full-time
- Remote
Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money - bringing clarity, confidence, and control to every dollar earned, so…
Added 2 months ago
Senior Staff Software Engineer
Kaseya Careers
Toronto, ON
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 2 months ago
H
SEO Manager
Huzzle
Remote, Canada
- Full-time
- Remote
This is a high-impact, "player-coach" opportunity to lead a mature SEO program into the next generation of search. As a senior leader on the team, you will inherit an established portfolio…
Added 2 months ago
Account Manager - Toronto
PagerDuty
Toronto, ON
…has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders…
Added 2 months ago
H
Satellite Bus Flight Software Systems Engineer for Fastwater Staffing
HIKINEX
Montreal, QC
- Contract
The role is responsible for ensuring that spacecraft bus flight software correctly implements the platform and payload functional, performance, autonomy, safety, reliability, and…
Added 2 months ago
A
Manager, Data Engineering
ARC'TERYX
North Vancouver, BC
- Full-time
As a Manager, Data Engineering at Arc'teryx, you'll lead a team responsible for our core data platform (including Databricks administration, ingestion frameworks, and QA frameworks) while…
Added 2 months ago
H
Satellite Bus Flight Software Systems Engineer | Remote Opportunity | Fastwater Staffing
HIKINEX
Remote, Canada
- Contract
- Remote
We are seeking an experienced Satellite Bus Flight Software Systems Engineer to lead and support the system-level definition, architecture, integration, verification, and operational…
Added 2 months ago
RB
Lead AI/ML Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Are you a seasoned AI professional passionate about building cutting-edge AI solutions while establishing best-in-class development practices? Join our collaborative and innovative team…
Added 2 months ago
A
Product Owner
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…integrating design thinking, user-experience research, and impeccable development for native mobile, web, and embedded systems, we bring clarity to any omni-channel product…
Added 2 months ago
A
Curam Solution Architects
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
8+ years of experience in software development with at least 5 years of hands-on experience as a Curam Developer, with a strong understanding of the Curam framework.
Added 2 months ago
A
Software Development Manager
Autodesk
Toronto, ON · Montreal, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Autodesk is looking for an experienced Software Development Manager to lead a high-performing engineering team within the Growth Experience Technology (GET) organization. The team builds…
Added 2 months ago
MU
Enterprise Payments Business Development Associate
Monex USA
Toronto, ON
- Full-time
Enterprise Payments Business Development Associate | Toronto
Added 2 months ago
Technical Account Manager
AfterShip
Toronto, ON
…company on a mission to build the world’s leading automation platform for ecommerce…
Added 2 months ago
Senior IT Cyber Security Specialist
Sonova AG
Kitchener, ON
Lead vulnerability management activities, including scanning, analysis, risk assessment, reporting, and remediation tracking across enterprise environments.
Added 2 months ago
SA
Technical Project Manager, Hardware
Sanctuary AI
Vancouver, BC
- Full-time
Reporting to the Program Lead, you will create the operating rhythm that enables hardware programs to move from prototype through product development, NPI, pilot builds, and early…

AfterShip

Technical Account Manager

Toronto, ON, Canada

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Job details

Experience: 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology.
Posting language: English
Posted: Aug 25, 2026

Original job description

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system - giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses - including Samsung, Gymshark, Mejuri, Dr. Squatch and Alo Yoga - rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip but a core value of the organization. As a Technical Account Manager, you will serve as the primary contact for AfterShip's Enterprise customers and some of the top DTC brands in the industry, ensuring that nothing hinders the full potential of AfterShip's solutions. You will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will actively engage in troubleshooting applications, databases, and architectural challenges, utilizing a variety of internal tools and drawing on your existing knowledge and toolkits.

Your meticulous attention to detail prioritizes the needs of the customer, ensuring swift onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback. This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customer’s businesses.

We are looking for people with solid experience in IT consulting as well as any of these connected fields, including media technologies, database management, application and system development, big data and analytics, solution designing, and devops consulting. ERP and REST API expertise is advantageous for the position. This position is an opportunity to serve as the primary technical advisor for businesses of all sizes, not just start-ups.

What You’ll Do:

Lead end-to-end technical setup and configuration for enterprise customers.
Provide ongoing technical support to ensure smooth operations and customer satisfaction.
Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions.
Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios.
Handle technical queries, including API-related requests, and track resolution progress.
Partner with Customer Success teams across regions to align on customer needs and goals.
Participate in team meetings to ensure consistent customer support and shared success strategies.
Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes.
Communicate platform updates and relevant changes effectively to enterprise clients.

Who We're Looking For

3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology.
Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders.
Ability to prioritize, multi-task, and perform effectively under pressure.
Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
Ability to grasp customer’s needs and suggest timely solutions.
Executive level interpersonal, project management, communication, and problem-solving skills.
Excellent written and verbal communication and presentation skills.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

Competitive compensation
Remote-first work setups
Healthcare coverage offered from day 1
Retirement plans including company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression & professional development
In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: $111,000 - $150,000 CAD on-target earnings

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.

This job posting is for a backfill position.

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More about this job

Responsibilities

You will serve as the primary technical point of contact for enterprise customers, overseeing onboarding, migration, and ongoing operational success. You will also collaborate with internal engineering and product teams to resolve complex technical issues and communicate platform updates to clients.

Requirements

Candidates must have 3+ years of experience in customer-facing technical roles within SaaS, ecommerce, or marketing automation. Strong proficiency in business processes, API integration, and the ability to translate complex technical concepts for non-technical stakeholders is required.

Skills

Technical Account Management
SaaS
Ecommerce
Marketing automation
API
Database management
System development
Big data
Analytics
Solution designing
Devops
ERP
Project management
Troubleshooting
Customer success

Benefits

Healthcare coverage
Retirement plans
Company match
Unlimited PTO
Annual learning & wellness benefit
Monthly book perk
Career progression
Professional development
In-office lunch
Commuter benefits

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Ecommerce
Technical Account Manager
Shopify
TikTok Shop
API
ERP
Database Management
DevOps
Big Data
Analytics
Customer Success
Enterprise
Automation
Migration
Troubleshooting
Project Management
Remote-first
Marketing Automation
System Development

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