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Added 12 mins ago
Pharmacy Assistant - L1
CareRx
Edmonton, AB
CareRx is looking for a Pharmacy Assistant, L1 to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the…
Added 12 mins ago
Pharmacy Assistant - L1
CareRx
Calgary, AB
CareRx is looking for a Pharmacy Assistant, L1 to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the…
Added 12 mins ago
Pharmacy Assistant, L1
CareRx
Kelowna, BC
CareRx is looking for a Pharmacy Assistant, L1 to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. The Pharmacy Assistant will assist with the…
Added 12 mins ago
Retail Assistant Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 12 mins ago
Management and Sales Trainee
Sherwin-Williams
Regina, SK
…philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 12 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 12 mins ago
L
Laboratory Assistant - Part Time Regular - Vernon, BC
LifeLabs
Vernon, BC
- Part-time
As a Laboratory Assistant you will be responsible for the specimen collection process, from greeting patients through to preparation of specimens for transportation. This is an important…
Added 12 mins ago
MU
Assistant Professor (Clinical), Department of Medicine, Division of Respiratory Medicine, Pulmonary Oncology (C1-261015)
McGill University
Glen · MUHC-GLEN
- Full-time
…Contract Academic Staff as a Clinician-Scientist at the rank of Assistant Professor (Clinical). The successful candidate will be appointed to clinical practice in the Department of Medicine…
Added 12 mins ago
M
Analyste de la gestion de données ( contrat 12 mois) / Master Data Analyst ( 12-month contract)
McKesson
Montreal, QC
- Full-time
Added 12 mins ago
M
LOA Support Representative | 2 Openings
McKesson
Mississauga, ON
- Full-time
…but is not limited to, support of the Employee Care virtual assistant chatbot, management of cases within ServiceNow, and support of continuous improvement…
Added 12 mins ago
Assistant Store Manager
JD Sports / Livestock / Size?
Regina, SK
Our Retail team is is looking for an Assistant Store Manager at our Cornwall Centre location in Regina, SK! Come join our quickly growing and developing team at JD Sports Canada. Main…
Added 12 mins ago
SHIFT LEADER - WHITBY
Kitchen Stuff Plus
Whitby, ON
Added 12 mins ago
SC
Receptionist/Treasury Teller Permanent Full-Time
Sydney Credit Union
Sydney Indian Reserve No. 28A, NS · Sydney, Nova Scotia
- Full-time
…the Receptionist/Treasury Teller position. Reporting to the Assistant Branch Managers, this role is responsible for delivering exceptional front-line service, managing treasury operations,…
Added 12 mins ago
KG
Talent Assistant
Kensington Grey
Toronto, ON
- Full-time
As a Talent Assistant you will support the Talent Management team in coordinating influencer campaigns, managing client communications, and ensuring seamless execution of brand…
Added 12 mins ago
R
Client Service Assistant (Life Insurance)
Ratehub
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
The Client Service Assistant plays a key role in supporting brokers, clients, and the insurance process from lead intake through policy issue and ongoing servicing. The role focuses on case…
Added 12 mins ago
TH
DIRECTEUR ADJOINT, EXPLOITATION
The Home Depot Canada
Grande Prairie, AB
- Full-time
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for…
Added 12 mins ago
SR
Executive Assistant
Specialized Recruiting Group -London, Ontario
London, ON
- Full-time
Our client is looking to add an Executive Assistant to their established team.
Added 12 mins ago
A
People and Culture Assistant
AdaptAbilities
AB · Edmonton, AB
- $19 to $20.46 CAD / hour
- Full-time
…the possibility of extension. The People and Culture (P&C) Assistant will provide administrative support for day-to-day P&C operations and processes. This role plays an important role in…
Added 27 mins ago
C
Branch Assistant
CIBC
Thornhill, ON
- Full-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and…
Added 27 mins ago
C
Branch Assistant (12 month contract)
CIBC
Toronto, ON
- Full-time
CIBC’s Wood Gundy team is the full-service brokerage division of CIBC serving our high net worth clientele. As a Branch Assistant, you will provide ongoing support to the branch manager and…
Added 27 mins ago
H
Medical Secretary
HealthCaringKW
Kitchener, ON
- Full-time
Medical Secretary certificate or Medical Office Assistant or equivalent relevant work experience.
Added 27 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Sherbrooke, QC
- Part-time
Diplôme d’un cours reconnu d’assistant technique en pharmacie, de préférence.
Added 27 mins ago
CT
Assistant Manager, Operations, Hoover Park Drive
Canadian Tire Corporation
Stouffville, ON
- Full-time
Added 27 mins ago
BU
Instructor SSAS 5V83 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Added 27 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
North Battleford, SK
- Part-time

AGA Benefit Solutions

Team Leader, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you a natural problem-solver with a talent for bringing colleagues together and the experience to get things moving? Put your group insurance expertise to work in a role where your leadership and organizational skills will make all the difference!

Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service department. The incumbent will also perform various duties as outlined below.

Key Responsibilities:

Act as the main resource person for the entire Customer Service team by answering questions from team members and other internal clients (e.g., advisors or colleagues) regarding service-related cases, procedures, claims issues, and other matters. This includes taking ownership of cases referred by advisors and ensuring appropriate follow-up;
Participate in the onboarding and training of new Customer Service team members in collaboration with the trainer, as well as in the ongoing development of existing team members;
Contribute to Customer Service quality management by supporting auditors as needed and addressing cases of non-compliance;
Organize and coordinate team support activities, including scheduling call centre coverage while considering vacations, planned and unplanned absences, employee meetings, and external support. Provide day-to-day assistance to agents when call wait times become excessive and handle calls when necessary;
Monitor and manage Customer Service processing times, particularly regarding email inquiries;
Periodically review and update Customer Service procedures with various insurers, develop internal procedures, and ensure that all procedures are properly documented in the knowledge base and communicated to agents and other relevant stakeholders;
Participate in testing following the implementation of new tools or enhancements to existing tools within the AGA+PLUS team;
Communicate new practices and relevant general information to the Customer Service team (e.g., new groups, procedural reminders) to support daily operations, as well as to other departments when applicable;
Oversee all Customer Service activities involving plan members and plan administrators, ensure the efficiency of work methods, and monitor compliance with established procedures and requirements;
Handle customer complaints by communicating directly with clients to understand their concerns and identify appropriate solutions. Prepare decision letters when required, in collaboration with the Assistant Director;
Compile call centre statistics and performance data;
Plan, organize, and actively participate in team meetings by sharing updates, providing guidance, communicating directives, and reinforcing key procedures;
Participate in new group implementation meetings as needed;
Perform any other related duties as requested by the supervisor.

The Ideal Candidate Has the Following Qualifications:

College diploma;
Minimum of eight (8) years of experience in group insurance;
Strong commitment to delivering outstanding customer service;
Exceptional organizational skills and a strong sense of ownership;
Highly developed sense of responsibility and accountability;
Excellent command of both French and English, written and spoken;
Good knowledge of the Microsoft Office suite;
Ability to maintain the confidentiality of sensitive information;
Demonstrated flexibility and leadership skills;
Versatility, resourcefulness, a high degree of autonomy, attention to detail, and thoroughness.

Apply About employer

More about this job

Responsibilities

Coordinate the day-to-day operation of the Customer Service team, including staff support, training, scheduling, quality management, procedures, and service performance. Handle escalated cases and customer complaints, communicate operational updates, compile performance statistics, and support team meetings and new group implementations.

Requirements

Requires a college diploma and at least eight years of group insurance experience, along with a strong commitment to customer service and excellent organizational and accountability skills. Candidates must have excellent written and spoken French and English, Microsoft Office knowledge, discretion with sensitive information, and demonstrated flexibility, leadership, resourcefulness, autonomy, and attention to detail.

Skills

Customer Service
Group Insurance
Team Leadership
Training and Onboarding
Quality Management
Scheduling and Coordination
Case Management
Complaint Resolution
Procedure Development
Performance Monitoring
Microsoft Office
Written and Verbal Communication
Organization
Confidentiality
Attention to Detail
Autonomy

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Customer Service
Client Relations
Call Centre
Claims
Service Procedures
Case Follow-Up
Onboarding
Employee Training
Quality Management
Compliance
Scheduling
Workload Management
Email Inquiries
Knowledge Base
Tool Testing
Customer Complaints
Decision Letters
Call Centre Statistics
Performance Data
Plan Members
Plan Administrators
Microsoft Office
Confidential Information
French
English

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