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Added 11 mins ago
LT
Logistics Coordinator
Logistics Talent Agency
BC · British Columbia, Canada
- Full-time
🚚 Hiring: Logistics Coordinator | Port Coquitlam, BC, Woodbridge, ON Or Lachine, QC
Added 11 mins ago
OV
Research Coordinator, Research - Full Time Temporary (approx. 1 year) - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
The Office of Research is looking for a Research Coordinator to support our growing research program. The Research Coordinator will be responsible for assisting with the day-to-day research…
Added 11 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified - Surrey Memorial Hospital
Fraser Health
Surrey, BC
- Part-time
Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the…
Added 11 mins ago
PT
Shipping & Receiving Coordinator
Proax Technologies
Mississauga, ON
- Full-time
Added 11 mins ago
GO
Clerk 3 (Enrollment Clerk)
Government of Nova Scotia
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Reporting to the Coordinator, the Enrollment Clerk is responsible for the registration of maintenance orders and separation agreements. The Clerk establishes payment schedules for each case…
Added 11 mins ago
SP
Simulation Technician
Saskatchewan Polytechnic
Prince Albert, SK
- Full-time
4. Partnering with faculty to input event scenarios’ data and maintain data integrity.
Added 11 mins ago
SC
Quality Coordinator – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
- Full-time
Added 11 mins ago
TE
Export Coordinator
Total Express
Richmond, BC
- Full-time
Role Description The Export Coordinator is a full-time, on-site role based in Richmond, BC. This position is responsible for coordinating day-to-day export activities, including preparing…
Added 26 mins ago
Manager, Student Leadership
Georgian College
ON
Leads data-informed service review and continuous improvement of GCSA-related functions to ensure services respond to changing student needs and campus contexts.
Added 26 mins ago
S
Tweeds & More Business Specialist
Strathcona-Tweedsmuir
AB · Foothills County, AB
- Part-time
· Work with the POSTS Volunteer Coordinator and fill in when necessary to ensure the store is open and available to students and parents during scheduled hours.
Added 41 mins ago
Procurement and Inventory Coordinator
UFA Co-operative Ltd.
AB · Red Deer County, AB
As the Procurement & Inventory Coordinator, you will play a key role in supporting procurement activities, inventory management processes, and supplier relationships across the business.…
Added 41 mins ago
HR Project Coordinator
AGCO
Winnipeg, MB
We are seeking an HR Project Support Coordinator (Temporary) to join our team on a temporary, full-time basis. Reporting to the HR Manager, this role will provide critical support for HR…
Added 41 mins ago
TW
Portfolio Coordinator
Trialto Wine Group Ltd.
Vancouver, BC
- Full-time
The Portfolio & Marketing Coordinator works closely with the Brand Portfolio Directors, Sales Director and Sales team to support the execution of sales and marketing activities across…
Added 41 mins ago
AB
Team Leader, Customer Service
AGA Benefit Solutions
Montreal, QC
- Full-time
Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service…
Added 41 mins ago
TU
Customer Account Coordinator
The Unscented Company
Montreal, QC
- Full-time
The Customer Account Coordinator follows each customer from first sample to repeat order. You’ll send samples, complete new-account and new-item forms, enter and invoice orders, support…
Added 56 mins ago
MG
RATES COORDINATOR
Manitoulin Group of Companies
Mississauga, ON
- Full-time
We are currently looking for a RATES COORDINATOR for our Mississauga head office.
Added 56 mins ago
K
Paid Social Coordinator
Klick
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
The Paid Social Coordinator supports the execution, optimization, and reporting of paid social campaigns for healthcare brands, with a focus on the US market. This role helps translate…
Added 56 mins ago
EN
Equipment & Logistics Coordinator
Echo NDE
AB · Red Deer County, Alberta
- Full-time
Echo NDE is currently seeking an Equipment & Logistics Coordinator to join our team in Red Deer, AB.
Added 1 hour ago
BG
Auto Body Parts Coordinator (Sherwood Park)
Boyd Group Services
Sherwood Park, AB
- Full-time
The Parts Coordinator’s primary responsibility is managing the process of ordering, receiving, storing, dispatching and returning parts for each repair order. The Parts Coordinator verifies…
Added 1 hour ago
S
Recruitment and HRIS Coordinator
Sipekne'katik
Indian Brook, NS
- Full-time
Reporting to the Human Resources Manager, the Recruitment and HRIS Coordinator is responsible for full-cycle recruitment efforts and the administration of the organization’s HR Information…
Added 1 hour ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
With direction from the manager/pt flow coordinator, completes bed, and physician assignment system transactions in Meditech as well as Oculys
Added 1 hour ago
BP
Facilities Coordinator
Broadstreet Properties LTD
AB
- Full-time
…supporting others to achieve a common goal? As the Facilities Coordinator, you will be responsible for coordinating and reporting on general building and property maintenance assignments…
Added 1 hour ago
BH
Data Coordinator
Boyle-McCauley Health Care
Edmonton, AB
- $24.15 to $32.36 CAD / hour
- Full-time
…team! We’re thrilled to offer an exciting new opportunity for a Data Coordinator who’s ready to make a real impact. This brand-new role puts you at the heart of Quality Improvement, giving…
Added 1 hour ago
Communications Specialist
Georgian College
ON
Help to create unique audience profiles by assessing current data, conducting gap analyses, research and implement best practices on email marketing strategies
Added 1 hour ago
E
Customer Service Coordinator
Extendicare
North Bay, ON · ParaMed Admin Office - NE (McIntyre St.)
- Full-time
…consideration. If you would like more information about how your data is processed, please contact…

AGA Benefit Solutions

Team Leader, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you a natural problem-solver with a talent for bringing colleagues together and the experience to get things moving? Put your group insurance expertise to work in a role where your leadership and organizational skills will make all the difference!

Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service department. The incumbent will also perform various duties as outlined below.

Key Responsibilities:

Act as the main resource person for the entire Customer Service team by answering questions from team members and other internal clients (e.g., advisors or colleagues) regarding service-related cases, procedures, claims issues, and other matters. This includes taking ownership of cases referred by advisors and ensuring appropriate follow-up;
Participate in the onboarding and training of new Customer Service team members in collaboration with the trainer, as well as in the ongoing development of existing team members;
Contribute to Customer Service quality management by supporting auditors as needed and addressing cases of non-compliance;
Organize and coordinate team support activities, including scheduling call centre coverage while considering vacations, planned and unplanned absences, employee meetings, and external support. Provide day-to-day assistance to agents when call wait times become excessive and handle calls when necessary;
Monitor and manage Customer Service processing times, particularly regarding email inquiries;
Periodically review and update Customer Service procedures with various insurers, develop internal procedures, and ensure that all procedures are properly documented in the knowledge base and communicated to agents and other relevant stakeholders;
Participate in testing following the implementation of new tools or enhancements to existing tools within the AGA+PLUS team;
Communicate new practices and relevant general information to the Customer Service team (e.g., new groups, procedural reminders) to support daily operations, as well as to other departments when applicable;
Oversee all Customer Service activities involving plan members and plan administrators, ensure the efficiency of work methods, and monitor compliance with established procedures and requirements;
Handle customer complaints by communicating directly with clients to understand their concerns and identify appropriate solutions. Prepare decision letters when required, in collaboration with the Assistant Director;
Compile call centre statistics and performance data;
Plan, organize, and actively participate in team meetings by sharing updates, providing guidance, communicating directives, and reinforcing key procedures;
Participate in new group implementation meetings as needed;
Perform any other related duties as requested by the supervisor.

The Ideal Candidate Has the Following Qualifications:

College diploma;
Minimum of eight (8) years of experience in group insurance;
Strong commitment to delivering outstanding customer service;
Exceptional organizational skills and a strong sense of ownership;
Highly developed sense of responsibility and accountability;
Excellent command of both French and English, written and spoken;
Good knowledge of the Microsoft Office suite;
Ability to maintain the confidentiality of sensitive information;
Demonstrated flexibility and leadership skills;
Versatility, resourcefulness, a high degree of autonomy, attention to detail, and thoroughness.

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More about this job

Responsibilities

Coordinate the day-to-day operation of the Customer Service team, including staff support, training, scheduling, quality management, procedures, and service performance. Handle escalated cases and customer complaints, communicate operational updates, compile performance statistics, and support team meetings and new group implementations.

Requirements

Requires a college diploma and at least eight years of group insurance experience, along with a strong commitment to customer service and excellent organizational and accountability skills. Candidates must have excellent written and spoken French and English, Microsoft Office knowledge, discretion with sensitive information, and demonstrated flexibility, leadership, resourcefulness, autonomy, and attention to detail.

Skills

Customer Service
Group Insurance
Team Leadership
Training and Onboarding
Quality Management
Scheduling and Coordination
Case Management
Complaint Resolution
Procedure Development
Performance Monitoring
Microsoft Office
Written and Verbal Communication
Organization
Confidentiality
Attention to Detail
Autonomy

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Customer Service
Client Relations
Call Centre
Claims
Service Procedures
Case Follow-Up
Onboarding
Employee Training
Quality Management
Compliance
Scheduling
Workload Management
Email Inquiries
Knowledge Base
Tool Testing
Customer Complaints
Decision Letters
Call Centre Statistics
Performance Data
Plan Members
Plan Administrators
Microsoft Office
Confidential Information
French
English

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