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Added 13 mins ago
Personal Caregiver
Bayshore
Oakville, ON
Observe and document client conditions in line with company standards; promptly report any unusual events or changes in client condition to the Supervisor or Office
Added 13 mins ago
H
Medical Secretary
HealthCaringKW
Kitchener, ON
- Full-time
Perform any other duties as assigned by your supervisor.
Added 13 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Temiskaming Shores, ON
- Full-time
Added 13 mins ago
S
Tweeds & More Business Specialist
Strathcona-Tweedsmuir
AB · Foothills County, AB
- Part-time
…three work-related references, one of which must be a direct supervisor (your references will not be contacted without your prior…
Added 13 mins ago
SC
Retail Operations Supervisor
Staples Canada
Duncan, BC
- Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 29 mins ago
GT
Order Picker (Freezer, Evenings)
Giant Tiger
Brockville, ON
- Full-time
Support other departments as directed by the supervisor
Added 29 mins ago
GT
Order Picker (Day Shift)
Giant Tiger
Johnstown, ON
- Full-time
Support other departments as directed by the supervisor
Added 29 mins ago
F
Heavy Duty Journeyperson - 797 Remanufacturing
Finning
Red Deer, AB
- Full-time
Work with the Service Supervisor and Lead Hand on various tasks as required
Added 29 mins ago
Student Maintenance
Gibson Energy
Moose Jaw, SK
Added 29 mins ago
Technicien de production Albumin Purification Manufacturing Technician (Fins de semaine / Weekends)
GRIFOLS, S.A.
Montreal, QC
Added 29 mins ago
Dietary Aide
Winnipeg Regional Health Authority
MB · Vita, MB
Under the direction of the Site Coordinator or Supervisor ‐ Nutrition and Food Services, Cook 2 or Cook 1, the Dietary Aide is responsible for the completion of assigned tasks in relation…
Added 29 mins ago
EV
Premium Valet Driver Part Time
Eminent Valet
Vancouver, BC
- Part-time
…Attendants report directly to the Ramp Captain, the on-site shift…
Added 29 mins ago
TH
Associé(e) des matériaux (Temps partiel)
The Home Depot
Gatineau, QC
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Added 29 mins ago
GC
REQ26-143 - Health and safety advisor
Glencore Canada
Quebec, QC
- Full-time
Reporting to the Prevention Supervisor, you will play a key role in supporting employees, managers, and contractors in applying best practices in health and safety. You will help strengthen…
Added 29 mins ago
EV
Premium Valet Driver Part Time
Eminent Valet
Vancouver, BC
- Part-time
…Attendants report directly to the Ramp Captain, the on-site shift…
Added 29 mins ago
VG
Production Supervisor
VPC Group Inc.
Toronto, ON · North York, ON
- Full-time
Role Description The Production Supervisor is a full-time, on-site role based in North York, ON, responsible for overseeing daily production operations on the manufacturing floor. The role…
Added 29 mins ago
AB
Team Leader, Customer Service
AGA Benefit Solutions
Montreal, QC
- Full-time
Perform any other related duties as requested by the supervisor.
Added 44 mins ago
SE
Supervisor, Onsite - Mining Services
SMS Equipment Inc.
Fort McMurray, AB
- Full-time
SMS Equipment is seeking a hands-on Onsite Supervisor to supervise maintenance and repair activities for the Komatsu 980E-5 fleet at the CNRL Horizon mine site. This role coordinates…
Added 44 mins ago
UH
Medical Device Reprocessor
University Health Network
Toronto, ON
- Contract
Added 44 mins ago
UH
Medical Device Reprocessor
University Health Network
Toronto, ON
- Contract
Added 44 mins ago
SH
Personal Support Worker (PSW)
Spectrum Health Care
Toronto, ON
- $22.26 to $23.56 CAD / hour
- Full-time
Perform delegated and/or assigned tasks under the supervision of a Home Support Supervisor
Added 44 mins ago
AH
Program Coordinator - Respite
Acclaim Health
Oakville, ON
- Full-time
Works collaboratively with Supervisor, Respite to conduct timely client admissions into the overnight respite service and client check-in/check-out procedures.
Added 44 mins ago
D
Maintenance Assistant
Dexterra
ON · HWY, Ontario
- $23 to $25 CAD / hour
- Full-time
Assisting with all maintenance tasks as directed by supervisor
Added 44 mins ago
H
Food Service Worker
Havergal
Church Point Station, NS
- Part-time
Resolve customer concerns and relays relevant information to supervisor.
Added 59 mins ago
MH
PM Houseperson
MERANI HOSPITALITY
Niagara Falls, ON
- $17.95 to $20.5 CAD / hour
- Part-time
General Manager, Front Desk Supervisor, Manager on Duty

AGA Benefit Solutions

Team Leader, Customer Service

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Are you a natural problem-solver with a talent for bringing colleagues together and the experience to get things moving? Put your group insurance expertise to work in a role where your leadership and organizational skills will make all the difference!

Reporting to the Assistant Director, Client Relations Team, the Client Relations Team Coordinator will be primarily responsible for ensuring the smooth operation of the Customer Service department. The incumbent will also perform various duties as outlined below.

Key Responsibilities:

Act as the main resource person for the entire Customer Service team by answering questions from team members and other internal clients (e.g., advisors or colleagues) regarding service-related cases, procedures, claims issues, and other matters. This includes taking ownership of cases referred by advisors and ensuring appropriate follow-up;
Participate in the onboarding and training of new Customer Service team members in collaboration with the trainer, as well as in the ongoing development of existing team members;
Contribute to Customer Service quality management by supporting auditors as needed and addressing cases of non-compliance;
Organize and coordinate team support activities, including scheduling call centre coverage while considering vacations, planned and unplanned absences, employee meetings, and external support. Provide day-to-day assistance to agents when call wait times become excessive and handle calls when necessary;
Monitor and manage Customer Service processing times, particularly regarding email inquiries;
Periodically review and update Customer Service procedures with various insurers, develop internal procedures, and ensure that all procedures are properly documented in the knowledge base and communicated to agents and other relevant stakeholders;
Participate in testing following the implementation of new tools or enhancements to existing tools within the AGA+PLUS team;
Communicate new practices and relevant general information to the Customer Service team (e.g., new groups, procedural reminders) to support daily operations, as well as to other departments when applicable;
Oversee all Customer Service activities involving plan members and plan administrators, ensure the efficiency of work methods, and monitor compliance with established procedures and requirements;
Handle customer complaints by communicating directly with clients to understand their concerns and identify appropriate solutions. Prepare decision letters when required, in collaboration with the Assistant Director;
Compile call centre statistics and performance data;
Plan, organize, and actively participate in team meetings by sharing updates, providing guidance, communicating directives, and reinforcing key procedures;
Participate in new group implementation meetings as needed;
Perform any other related duties as requested by the supervisor.

The Ideal Candidate Has the Following Qualifications:

College diploma;
Minimum of eight (8) years of experience in group insurance;
Strong commitment to delivering outstanding customer service;
Exceptional organizational skills and a strong sense of ownership;
Highly developed sense of responsibility and accountability;
Excellent command of both French and English, written and spoken;
Good knowledge of the Microsoft Office suite;
Ability to maintain the confidentiality of sensitive information;
Demonstrated flexibility and leadership skills;
Versatility, resourcefulness, a high degree of autonomy, attention to detail, and thoroughness.

Apply About employer

More about this job

Responsibilities

Coordinate the day-to-day operation of the Customer Service team, including staff support, training, scheduling, quality management, procedures, and service performance. Handle escalated cases and customer complaints, communicate operational updates, compile performance statistics, and support team meetings and new group implementations.

Requirements

Requires a college diploma and at least eight years of group insurance experience, along with a strong commitment to customer service and excellent organizational and accountability skills. Candidates must have excellent written and spoken French and English, Microsoft Office knowledge, discretion with sensitive information, and demonstrated flexibility, leadership, resourcefulness, autonomy, and attention to detail.

Skills

Customer Service
Group Insurance
Team Leadership
Training and Onboarding
Quality Management
Scheduling and Coordination
Case Management
Complaint Resolution
Procedure Development
Performance Monitoring
Microsoft Office
Written and Verbal Communication
Organization
Confidentiality
Attention to Detail
Autonomy

Visa sponsorship

Not detected in the job text

Keywords

Group Insurance
Customer Service
Client Relations
Call Centre
Claims
Service Procedures
Case Follow-Up
Onboarding
Employee Training
Quality Management
Compliance
Scheduling
Workload Management
Email Inquiries
Knowledge Base
Tool Testing
Customer Complaints
Decision Letters
Call Centre Statistics
Performance Data
Plan Members
Plan Administrators
Microsoft Office
Confidential Information
French
English

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